[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Data, text not working after switching from 3G to 4g data plan
I recently switched from a 3G plan to a 4G plan and it seems to have broken my service overall. I can no longer send or receive text messages or data, and when I made a phone call, it shows me as a private number despite being saved in the call recip...
Data available in account details but out of data on phone?
When I log in, my plan says I have 70mb data left, and 500mb of bonus data left. But my phone has been unable to use any of the data for a week. Is this just poor bookkeeping from public mobile? I've tried to submit a ticket but the system refuses t...
PUK code
I am a new customer with Public Mobile. I am trying to get my parents signed up with your company. I purchased two SIM cards to do this.I have received the unlock code from my previous provider for one of my old phones but I can not enter it becaus...
Network Connection
I cannot get my sim to connect to network, yet my account says it is active.
Transferring to another provider : IMEI and account number not recognized
Hi, I am trying to transfer my phone number to another provider. I received the text message requesting to authorize the transfer. Replied yes within the allowed timeframe. Then got message from the new provider telling me the transfer could not be p...
Resolved! No Service
Auto renew is set up. The money has been withdrawn from my bank account yet, not able to text or make calls due to account suspended. I’m having great difficulty contacting anyone or obtaining any sort of answer. I really don’t want to double pay. Pl...
HELP!! Having SO many problems
I've had my Public mobile account for a long time. Recently, not only have I been getting messages THE DAY of renewal that my data is being used when it's not (the auto text that 75% of data has been used, etc) - and its running me out of data all th...
refer a friend
the on rewards page it says "You could earn up to 190 pts" - is this per month or per year?
Resolved! Invalid SIM I've tried EVERYTHING!!
I've read countless posts here, been on the phone with every single customer support agent (aside from PM because they make it impossible to get real help, they have not even acknowledged my support ticket), gone through soooo many troubleshooting tu...
Resolved! After Upgrade to 4G speed
After upgrade to 4G speed 4GB data, no incoming calls, text messages and voice mail for 3 days Please help me how to solve this issues.
Resolved! cannot make or receive calls
Hello, I cannot make or receive call for some reason
Resolved! Login error
This login issue exists a few weeks, whatever browser I use, I couldn't login.
Resolved! Can't renew grandfather plan 90-day earlier
I ran out of data, and was advised that I cannot renew my grand father plan - which is a prepaid plan? CSR Tony advised:After checking, we saw that you are on a grandfathered 90-day plan, which is set to renew on 10.04. Please be aware that grandfa...
Resolved! Can't remember email
I cannot remember the email to my account and 611 doesn't allow you to speak to a real person!! How do I get it my email???
Resolved! Plan renewed yesterday
My plan renewed yesterday and my cellular data is not working ? Can’t get ahold of anyone to find out why ?
Resolved! Re: HOWTO: Purchasing Add-ons
Just want to let everyone know that the US add on works maybe 10% of the time. I tried to get a refund and PM said T Mobile has us on the 2G network when we go to the states and that doesn't really work. They will not refund you for the terrible to n...
Resolved! Taxes charged on account
My phone number is an ontario number but I live in Alberta. When my account renews it charges me taxes for Ontario not Alberta. How do I change this?
Data and add-on usage
Hi, I'm having trouble understanding what's going on with my data usage and my add-on usage... All my 1024 Mb of data seems to be already used for this cycle but none of my add-on data has been used... I bought 1024 Mb in add-on data and none of it h...
Resolved! 2GB data bonus not showing up in My Account
When we signed up for PM we got a 2GB monthly bonus. I logged in today and that bonus is no longer showing up in my account. Any idea why? Are they time limited offers? We did sign up about a year ago but I don’t remember anything about limitations o...
Resolved! I top up my account and now I can't recieve calls
I can't recieve calls and when I call someone it shows up as private number, when someone calls me it says 5um1 this phone number is not set for incoming calls blah blah blahWhat is going on?
Resolved! Account Verification
I’ve been trying to access my account for the past 3 days. It keeps asking me to verify my account by entering a 6 digit code. Unfortunately the email/link/code isn’t actually being sent to my email and I’m not sure how to properly receive it. It suc...
Resolved! account login
I logged into my account with the email and password on file, its requesting to verify me! and sending a code to the email on file,, problem is that the email on file is no longer valid and I can not get into my account to change email and stop the...
Resolved! Do I lose my add-ons if I change my plan?
Right now I still have a plan with 3g speeds for data and I was looking into switching to 4G so its faster and I was just wondering if anyone knows if you lose the add-ons that I have on my account?Over the years I was given these add-ons, I've still...
Resolved! 5um1
It has been 2 days since I paid for a pre paid plan. I am unable to get incoming calls. When someone calls my number, I get a 5um1 error. How do I get a refund?
Resolved! not receiving incoming calls and messages
Subscribed to the Public Mobile service a few days ago. Ported number from PC Mobile. The porting worked OK, and the service worked fine for both in/out calls/messages and data. This morning however I found that the incoming calls/messages stopped wo...
Resolved! US data add on
I went to US on July and brought a 2G data add on but it did not work. I was not able to connect to wifi during my trip. how can I ask for a refund?
Visually impaired member
Trying to deal with this corporation is a night mare for this visually impaired person.I guess I'll just have to turn it over to the Disability Ombudsman.I hear they are wonderful people to present issues to.
Resolved! Accidentally bought US roaming instead of data
To whom it may concern, I made the mistake of buying talking in the US believing it had data and was wondering if it was possible of getting a refund. I haven't and don't plan to use the US minutes. Please advise. Sincerely,-Amanda
