Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24809 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36370 Views
  • 185 replies
  • 27 Bravos

Resolved! SIM Locked and also Unlocked

I don't know what to title this... I'm mostly putting this here for awareness. I see not resolution. Couple days ago, might have even been a week ago, I changed the PIN on my phone and then upon re-entering the PIN my phone told me I was wrong. So I ...

Screenshot_20201114-110127.png
B12 by Great Citizen / Super Citoyen
  • 2748 Views
  • 13 replies
  • 0 Bravos

Resolved! Promotion not shown on statement

Signed up for $40 PM plan last evening November 13, 2020 following seeing this promotion and adding my email to the bottom line to receive the promotion. However the extra data is not showing up on my statement?Promotion: Submit your email below betw...

PaulCrowley by Great Neighbour / Super Voisin
  • 631 Views
  • 2 replies
  • 0 Bravos

Resolved! $10 referral

I just activated a 2nd PM account (not this one) and used a friends referral code, which had a next to it under the activation page, yet didn’t receive the $10 off. Does it take awhile to show up? 

LoreckAvery by Model Citizen / Citoyen Modèle
  • 1052 Views
  • 5 replies
  • 0 Bravos

Sim card

I have ordered a sim card week ago but didn’t received yet 

aheer93 by Great Neighbour / Super Voisin
  • 1661 Views
  • 13 replies
  • 0 Bravos

Resolved! Will my phone work on this Network

I just bought a motorola g power unlocked phone from Costco. It is not one of the phones listed for compatibilityWhat do I do?

Cheapjon by Great Neighbour / Super Voisin
  • 1864 Views
  • 7 replies
  • 0 Bravos

Resolved! New $40 plan

If I already have a 4.5 GB plan with a 1 GB promo, will I lose the 1 GB if I upgrade to 4.5 GB + 500 GB plan?

TeresaU by Good Citizen / Bon Citoyen
  • 1445 Views
  • 10 replies
  • 0 Bravos

Resolved! transferring number

I received a message that says the information collected was incorrect. How I shoukd do to solve this problem?

yihan by Great Neighbour / Super Voisin
  • 720 Views
  • 2 replies
  • 0 Bravos

Resolved! Freedom offer vs. current PM US plan?

This Freedom plan worth switching?(Lets pretend you all love Freedom lol).Freedom Plan:$60 Big Gig Unlimited + Talk•10GB + 10GB BONUS. 20GB Full Speed total + 1GB Freedom Nationwide. Canada-Wide everything. I also need a new iPhone. Right now I can g...

trgtrg2020 by Great Citizen / Super Citoyen
  • 2137 Views
  • 15 replies
  • 0 Bravos

Text

Can’t receive or send text

Juliewhite by Great Neighbour / Super Voisin
  • 1264 Views
  • 9 replies
  • 0 Bravos

Compatibility

Hi! Is the Huawei 8a JAT-LX3 and the Samsung A10s SM-A107M/DS compatible with the Public Mobile network?

pete00 by Good Citizen / Bon Citoyen
  • 495 Views
  • 1 replies
  • 0 Bravos

Resolved! Charged extra amount

I have activated 25$ plan recently and my card was charged $25 and 30-day plan/Forfait de 30 jours--$10 plus 1GB at 3G Speed/ 1Go à la vitesse 3G--$15.I am not sure why they charged extra $25. Please any one can help on this issue. Thank you 

reddysar7 by Good Citizen / Bon Citoyen
  • 1492 Views
  • 13 replies
  • 0 Bravos

Resolved! Second phone number account login doesn't work

I have two accounts with public mobile but I can't get into my second account.  I have tried the username name and password for the second one but doesn't work.  It was a phone number that I transfered from freedom and it is currently working but can...

Long distance add on not working

Hi, I just added a US talk add on to my base plan. But I tried making a call to the US (from Canada) and it won't go through. It's supposed to be immediate. Help please! Kelly 

Resolved! about 1 GB bonus for 6 months

when I search Public mobile on google, I clicked on the link. it shows the page which says"Get a 1GB bonus for 6 months when you activate.Flash Sale, limited time only. Get a 1GB bonus for 6 months when you activate select plans online.* Don’t miss t...

harleen by Good Citizen / Bon Citoyen
  • 1637 Views
  • 13 replies
  • 0 Bravos

Payment amount increased

Hi there.  When I signed up I was on a $30/m plan and signed up for autopay so it was $29 or $29/m.  In the last couple of months it has gone up to $42.56/m,  I have not changed my plan or anything? how can  they increase the amount without an email ...

Denise123 by Good Citizen / Bon Citoyen
  • 619 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment

How do I switch to pay by Visa instead of Mastercard?

Chris31 by Great Neighbour / Super Voisin
  • 611 Views
  • 3 replies
  • 0 Bravos

Data

I have purchased an extra 4G data on top of my regular monthly plan this month. The last 2G data I purchased on Nov 9, 2020, last night I received a piece of information which said I have used up 75% of my data. I did not use that much during these a...

Xiangguiqiang by Good Citizen / Bon Citoyen
  • 1219 Views
  • 10 replies
  • 1 Bravos
Need Help? Let's chat.