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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26653 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38573 Views
  • 185 replies
  • 29 Bravos

Resolved! plan still suspended

today i wanted to reactivate my plan.i selected $25 plan and when i selected payment it shows amount due $9 and rewards $1 which i [paid by credit card.now it shows my balance $10and my plan is still suspended and i dont know how to contact customer ...

sarbrinder by Great Neighbour / Super Voisin
  • 816 Views
  • 4 replies
  • 0 Bravos

Resolved! Change new number to current number with old provider

I just activated my sons sim card and it wouldn’t allow me to keep his current cell number. So In order to move through the process I just picked a number. Is there a way to get his original number and yes I still have his account with other provider...

Dlori123 by Great Neighbour / Super Voisin
  • 1109 Views
  • 7 replies
  • 0 Bravos

Resolved! news

Where can I get the latest news from public?

Finesse by Good Citizen / Bon Citoyen
  • 785 Views
  • 4 replies
  • 0 Bravos

Resolved! new card

Will there be any rewards for buying new card registration now?

Finesse by Good Citizen / Bon Citoyen
  • 585 Views
  • 4 replies
  • 0 Bravos

Resolved! iNTERNATIONAL CALLING

How can i make an international call using my current plan ($30 for 30 days) i've pluchased 300 intl mins for $15 but still getting a recording that voice in not included in my plan

vencott by Good Citizen / Bon Citoyen
  • 1426 Views
  • 18 replies
  • 0 Bravos

Resolved! Holiday Rewards International Calling

Regarding the International calling, my plan only has 100mins of Canada wide calling. With the free holiday add on, does the add on include Canada or is it international but just other Countries? Sorry if this sounds dumb.

Asher2 by Model Citizen / Citoyen Modèle
  • 795 Views
  • 3 replies
  • 2 Bravos

Resolved! Payment problems.

I got the plan is like $35 per month.Also I already setting the Autopay Reward before ,so should be $33 per month.But don’t know why my bank account it’s showing up I paid like $36.96(The public mobile show like only pay for $35),and the situation it...

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SihhanWang by Great Neighbour / Super Voisin
  • 780 Views
  • 2 replies
  • 1 Bravos

Resolved! Why I can't receive message and receive a call after activation?

I switched from virgin mobile and activated the sim card this afternoon,  and keep my old number.  Now after three or four hours, my phone still can't receive any call and message.   I have searched here for the problem, such as turning-on-off the pu...

Hejun by Great Neighbour / Super Voisin
  • 751 Views
  • 2 replies
  • 0 Bravos

Problem with activation keep saying invalid SIM

I have a problem with SIM activation, I filled in form using different browsers and modes (e. g. incognito mode), but it keeps saying that the it is invalid sim (even if I double and triple checked the number in the card and through the phone itself)...

lydmila by Good Citizen / Bon Citoyen
  • 1481 Views
  • 15 replies
  • 0 Bravos

Resolved! incoming calls

Hi there, hubby just set up with public mobile but now he can not recieve my calls.Im with public mobile too. He also can not send text messages to other providers.I had no troubles what so ever. Any tips for us ??? Thanks Madeleine

Madeleine80 by Great Neighbour / Super Voisin
  • 712 Views
  • 1 replies
  • 0 Bravos

Cannot use internet

Hi everyone, I just paid my bills yesterday, I supposed to have 1 gig of data.It says its exhausted, but when I check the usage..I didn't.A purchased 200mb addon i can see it added on my account, still...no internet. My phone is nokia 4.2 Please help...

Tibor by Great Neighbour / Super Voisin
  • 679 Views
  • 4 replies
  • 1 Bravos

6UC2 - number not activated

I have activated my account and Telus cut off service.  I inserted the new activated sim to my unlocked phone but when someone calls it says 6UC2 - number not in service, and wont let me make outgoing calls either. What am I missing? 

lhewson by Great Neighbour / Super Voisin
  • 2771 Views
  • 5 replies
  • 1 Bravos

Weak signal strength

Noticed this about 2 weeks ago and it seems to persist to this day. I seem to be averaging about -110 to -120 dBm which is very weak signal. I've 'missed calls' where I dont even get a buzz but I see a notification that I have voice mail already. Tho...

spacecabbage by Good Citizen / Bon Citoyen
  • 6220 Views
  • 28 replies
  • 1 Bravos

How to send text message to Chinese Mobile?

Hi all, can anyone help out how to send text message from PM phone to Chinese mobile number? I have tried but not delivered+86 (Chinese number)01186 (Chinese number) Thanks

ufholdpig by Great Neighbour / Super Voisin
  • 1227 Views
  • 5 replies
  • 0 Bravos

Account suspended

My daughter's account indicates it has been suspended, but we are on Autopay and I have confirmed th

CP30 by Great Neighbour / Super Voisin
  • 1254 Views
  • 10 replies
  • 0 Bravos

Sim card refreshing

I have been with Public mobile a couple yesrs, and like their service.My sim card is constanyly refreshing on my fairly new samsung A70, and research is telling me the sim card is probably bad.I'm in FL for the winter and would like to find a solutio...

jamelia by Great Neighbour / Super Voisin
  • 1314 Views
  • 5 replies
  • 0 Bravos

Resolved! Pay phone bill

If I do not pay the phone bill in time, this number will be recycled by the company in a few months

Finesse by Good Citizen / Bon Citoyen
  • 684 Views
  • 2 replies
  • 0 Bravos
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