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can not sign in to my account

wilsonlowwy
Good Citizen / Bon Citoyen

Screen Shot 2022-09-27 at 01.10.59.png

I keep getting this message. did anyone have the same to sign in my account?

3 REPLIES 3

wilsonlowwy
Good Citizen / Bon Citoyen

try all device did not work. openning a ticket with CS agent

esjliv
Mayor / Maire

Do you have a different device you can try @wilsonlowwy ? This normally is related to cache issues in the browser.

 

If you are using a bookmarked / favorite link or page, then rather than allowing autofill of the email and password, first go to the Sign In at top, right of the page. Then choose My Account from here, then try allowing the email and password to be filled here.

esjliv_0-1664189035057.png

 

 

wilsonlowwy
Good Citizen / Bon Citoyen

I tried, still the same issues. Not sure why. I will try it tomorrow again.