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Data Service Disappeared

Stanr
Great Neighbour / Super Voisin

Hello, my data connection stopped working suddenly. I didn't make any changes to the account, nor subscription. Data was working perfectly for months. I've reset network settings, unregistered/reregistered on network, changed between 4g/5g, restarted the phone multiple times, still the same thing. I have cell service and can make calls and send/receive SMS, but no data at all. 

Can I get any help with this? 

Using an esim on s23 Ultra. 

5 REPLIES 5

Stanr
Great Neighbour / Super Voisin

Thanks all for the help, it was much sillier than that, as it seems my Mobile Data option in the Samsung tray flipped off shortly after an update. I confirmed it happened to someone else with the same model.

softech
Oracle
Oracle

@Stanr 

check if your phone has a data limit enable.  If it is, better to disable "Set Data Limit" or at least update "Start billing cycle on" date to match your current cycle start date  (PM has a 30 days cycle and your phone uses monthly cycle, that date will be out of sync all the time)

E-MobileData.png

funpig1
Deputy Mayor / Adjoint au Maire

@Stanr 

If you did not run out of data, it is possible you have a network issue and require the assistance of a customer agent. You can send a private message to a customer agent using the following link. You should include your account number and the last four digits of your credit card to verify your identity in your private message. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27
Mayor / Maire

@Stanr 

Login to your account on the PM app or website and under Usage Breakdown>View Usage History. You can filter only data.

umnikke8
Town Hero / Héro de la Ville

Did you run out of data, use up your quota? What does the usage say in your account?

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