How in the world can I talk to somebody about refunding my money on my account. I wasn’t able to change My SIM card number after my phone was lost. Tried activating my account first so paid. Nothing worked. So I started a new account with my husbands email. So I was charged again. How did I get my money back on my old account?????
This is definitely the way they go, like @darlicious says they should be able to transfer funds over and once you change sim and get it on your original account/number you will keep all promos/rewards and will be the most cost effective option
Customer support should be willing to transfer the funds paid into your original account. That can definitely be done but the SIM card cannot be used again unless you choose to abandon the original account and they can transfer the phone number over but you would lose any accumulated rewards or points and if you are on the rewards program you cannot have that transferred over. So your best bet is to just go buy a new SIM card and contact customer support and explain the situation to get the funds transferred to your original account. Whether on top of doing the funds transfer they're willing to comp the cost of the SIM card is doubtful but you can certainly ask. Contact customer support as supply by the links in the above post.