Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Please Self-Serve Password Reset!!!!!!

Noticably Degraded Service Since Switching From Telus 2 Months Ago

Look, I understand that Public Mobile, while owned by Telus, doesn't mean I'm getting the same level of service as if I was on a Telus account, but honestly, since switching to Public, my cell phone service on phone calls is entirely unusable. People...

Call forward to another number without phone

My phone is out of comission and I'm unable to get a new one for a couple of days. Can I call forward my calls to another number without the phone in hand? Thanks, Lee

Ordered a SIM card never received it want my money back this is ridiculous???

Never got my SIM card after about 3 weeks and counting now.. this is all a joke want my money back and can’t seem to be able to post a ticket. It’s only 5 bucks but it’s a matter of principle!!!

Upgraded plan for more data and now I have no data and cant reach any help!! Suggestions?

I upgraded from 3 to 15 gb data 3 weeks ago but my access ended at 3 gb. Have tried a Ticket and writing customer service. Last ditch effort here before just finding another service. Any suggestions appreciated!

i can't get in online

I was going to get in online, but I can't get in. It shows up that "something went wrong."How to access it again, could you help me?

Calling

How come my boyfriend's phone is saying he doesn't have USA roaming when he is trying to make a local Canada call?

Textes

Why does it show textes on my online profile but i never did any of the textes

Support team

I need to get my account number and keep trying to rest my pass work but says error has occurred and try latter been couple of weeks trying this

i can't get into my account and can't solve my payment issue

I can't make a call because of the payment issue. I was going to sign in on public mobile online for payment, but I can't get into my public mobile account. I think it's locked because I haven't used it for a long time.

sim card

I applied for a SIM card on April 28th. When will it arrive?

Sim card not delivered

Hey, I ordered Sim card on 1st of this month and still haven't received it? Here is my order number 342381

Why can't I make outgoing calls?

Resolved! SIM cards

I ordered 2 SIM cards on April 27/23, order number 341822 but still haven’t received them. What should I do next? ThanksRita

Sim card swap

HelloI swapped out a new sim card as I couldn't find my original. I went online and registered the new sim. Unfortunately it is not working How do I get someone to fix this? Thanks

Resolved! Unable to make International Phone calls

Hi, I have free bonus International calls minutes, but for reason i am unable to make calls. I checked and i have enough minutes to meke International calls. I used to make calls, but not anymore.Thanks Iqbal

cant receive calls

new customer

Resolved! Ticket

How do I post a ticket?

Seasonal Suspension

i am in florida for the winter - and haven't used my phone since the end of january... i left $10 on the acct so hopefully they wldn't close it - but that i cannot access it now... makes me fear they have... (ps: why don't they offer a seasonal suspe...

Didn't get tracking number

I ordered a phone but never got tracking number just order number. Phone was ordered on Apr 29

Resolved! How to switch to Koodo and make sure all is paid and there's nothing outstanding?

I found a better value plan with Koodo ($39 20 GB) and since Public Mobile is not giving me the option to switch to their promo plan ($40 15 GB), at least in my user dashboard, I'd like to know how I can make sure all is well and paid when I switch t...

Resolved! My account

hello everyone: As. Brand new customer, I am posting this to hopefully help others that are new, first of all, I wouldn't be up and running but not for the 5* service given to me by the Amazing Public Mobile staff! Also before you sign up gonagead a...

Resolved! US roaming

Hey community I know that US roaming can be a hit or miss affair these days , but a friend of mine just called to ask me if roaming works well in Nashville as he’s going there for 10days and if it’s worth getting or just use wifi where it’s availabl...

Resolved! Sudden, Massive Data Usage

hi,I'm not sure what happened here, but I've somehow managed to rack up an insane amount of data within 5 days, and it's very unusual for me so I'm naturally very concerned. I looked into my data usage and I'm not sure where it peaked suddenly with a...

Save changes link is not approving my replacement sim card

No add-ons for local minutes

Resolved! Considering on coming back to PM...

Hey Everyone, Past customer here. It's been a few years, and am really considering a change in service provider due to affordability. However, here's my issue: I have 6 lines that I want to transfer. I recall having to create a login for each one, ...

Community

Forum Posts