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I can’t call my husband why???

Urgent ‼️ help My self serve and sim stop working

2 days ago suddenly my phone had not network, i tried restart and restart and reinsert sim card but didn’t work. I tried to login self serve but didn’t work try to reset password showing error.

data usage

my plan has 14 gbits. it is working before. now i can not use my data to go online. i do not know why ?Please help me out. Thanks

Caller ID when I phone someone

When I phone someone my number comes up with the name of my town. How can I change this to my name or my business name? Some of my clients don't answer when I call them because they don't know it's me and think it's a scam 

call forwarding no longer work

Hi, My call forwarding no longer work,  how can I fix it? Thank you

Transfer number

Virgin had to manually transfer number to Public. How can I confirm this with Public that's it's a-okay? Mus the down by midnight 

My internet stopped connecting since last week and i havent even exhausted my usage at all.

My internet stopped connecting since last week and i haven't even exhausted my usage at all. i need help  please

call forwarding no longer work

Hi, can anyone fix the call forwarding, I get an error message MMI invalid, can anyone fix it? Thank you!

CC payment and change in email

my CC expired and before I could make the change my phone was cut off. I cannot access my acct because my email address was also changed. How do I get into my acct to effect the changes.

Phone not receiving calls

I have submitted a ticket to get help, but it's been almost 2 days since then and I still have not received any help or replies. I need the authorization text message from Bell to be sent again to my phone, so I can approve the number transfer to Pub...

need a ticket !!!

my phone is not working!!!I login with different emails ..mother wife and myself have accounts ..Trying to update credit card i am in a strange city and need this fixed fast please escalate …

2 phone lines 1 account

Hi, I registered my daughter with public mobile and now want to switch my number over, but i don't want to make a new public mobile account. How do i add a second number to my account? And a third if i add my mother? I don't want to have to create an...

Can't access my account in order to change profile info (email address is old)...

Needing to update payment info with updated credit card expiry date but can't get into my account because the email address used in setting it up is old (at least, I believe that's the problem as opposed to it being an issue with the password).  Woul...

I purchased second sim cart passed 10 days I haven't received it

Hi There, I purchased sim cart with order number of  :341955 and Fri, Apr 28 at 3:16 p.m. but I haven't received it yet.How can I follow up this issue?Thanks 

SIM swap scams

Just reading online about these scams and how some phone providers have 2FA to help prevent them. Any tips from the community about this / does PM offer a QR code etc that is compatible with an external authenticator app? Thanks  

Service

I updated my plan 2 months ago and the service has gone down hill. Can’t get service anywhere now and I updated for more data and from 3G to 4G and it’s still not available or working properly. Paid extra for this an it’s still not working properly a...

Billing cycle restarts 1st of each month -- change plan now?

Hi there! I'm currently on the $40/month plan with 5GB/month (circa: 2019). There's a promo for $40/month with 15GB -- same cost but better data. Before I make the change, some questions I have:1) There is a "Change plan now" or "Change plan on renew...

Fraudulent charges

Yesterday afternoon I was charged $55.52 for not reason.  My plan is $15 per month.  I was quitting my autorise credit card to pay monthly on line