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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! change over to new plan

Hello, I changed to a new plan on Nov. 6 and was charged $114.24. I was charged $38 on Oct 20, 2023. My questions:1. Do i get refund for the unused days in the Oct./Nov billing cycle?2. It seems the $114.24 was charged right away without applying the...

No service. Except text

Hello. After trying to place a call, recorded message says no minutes left. Checking account there are 48 of 100 remaining. Please help. ( I rebooted phone and chec

Not receiving texts from new numbers recently transferred number

Hi Everyone,Last evening I transferred my number to Public Mobile and today when I need a code sent to my number nothing though and I am having a hard time getting ahold of customer service as the chat is down I think, anyone know why I am not receiv...

Resolved! Sms still on old SIM

Hello! Did the phone transfer and it works but sms is still going to my old sim?

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Issue with sending private message

I am unable to reply to private messages because of highlighted errors, and then it says that I have reached a limit. WTF

Resolved! Sim

How long does it take for sim card's to get deleted? its been 2 weeks already I feel like it's way too long it just says processing nothing like getting shipped or anything, can someone can explain?

Resolved! looking for a credit - I doubled up on my US roaming by accident

I doubled up - I bought US talk and text and realized I needed 3g - so paid $15 and then $30. wondering if there is any way for a credit

Resolved! Activating Error - Charged but cant use

Error Code. M8701 I got charged 2x (as seen on my CC) I have no access to my account nor do I have access to my funds. Help please

Anyone getting "your call can't be completed... , check your device"

Tried to call someone this morning from home and the call got through with no problem. I kept getting "your call can't be completed this time, please check your device" msg, when calling the same number from office.

Resolved! SIM for an old phone LG C555 ?

Can I activate an old phone LG C555 on the public Mobile carrier

Resolved! refer a friend

Is there a link or code for referring a friend?Please send an instruction what to do?

Resolved! s

Resolved! Cancel temporary number

How do I cancel my tempory number?

Resolved! I can’t submit a ticket or reach an agent

I cannot submit a a ticket or send a msg to a CS agent. I purchased the wrong add-on and want to have it refunded and purchase the correct one. Help - this is so frustrating!

Resolved! I can't activate esim to port out number from Telus to Public Mobile

I can't activate to port out number from TELUS to Public Mobile. The number keeps getting invalid Canadian number. And even if I choose another number, there's always issue to activate. Please help as the Public Mobile already deducted my money. Than...

Resolved! Purchased the wrong add-on

I purchased a data add-on yesterday, as I had ran out of my regular data. Unfortunately I accidentally purchased a U.S. data add on, so it does not work for me! Is there any way to switch it for the Canadian one!? @CS_Agent

Resolved! I can not login app - I can’t setup eSim loop

Hi , just got a new subscription and paid for my eSim as well as 3 months plani then downloaded the app, login with my email then the twist came in to play and the app asks me to confirm full access. It says a 6 digit code to be sent to my new mobile...

Resolved! Making and receiving calls

Since coming to Florida with ca/us plan cannot make or receive phone calls

Text

Lots of data but my text messages aren't going through. There is a little clock under the message and then it says sending failed

Resolved! $50 Canada USA plan

@J_PM what happened to the $50 Canada USA plan?

eSim QR code

How can I get a eSim QR code instead of having to install the app and make it install the eSIm on thaty device?

Can't enter App after multiple attempts

Can't enter App after multiple attempts ???

Cannot access my account

When I put in my confirmed and correct email address and password (Password has been reset there times) to sign into my account, Safari and Chrome both give an error message that identifies the site and sign in action with a warning window that says ...

Forbidden A1 login problem

Hi, I'm hoping a moderator can look into this. I'm unable to login into my mobile app and web account, even after verifying my 2A verification. Recently switched devices. I also use VPN and never had issues while it was turned on in the past, and als...

Resolved! no connection

Inbound calls get a message "sorry your call can not be completed since your plan does not include a US add on".Outbound "sorry your call cannot be completed please check the number". What's going on?

Resolved! why can I not connect my Motorola G7 to the network

I have edited my APN

Resolved! Cannot sign in my account

I know my account password, but the app kept sending digit code to my old phone number. I already changed my phone number for almost a month in Public app. And if I chose send code to my email, I still cannot login in. It shows forbidden A1. Please h...

Resolved! QR code for iPhone 15Pro

I just bought a IPhone 15Pro and need a QR code to install a SIM from my iPhone 11. Have tried Support and go around in circles. Have asked to connect to customer support agent and either get a Submit link and get 404 error or I get nothing. Have cle...

Cancel my mom's account but she has replaced her SIM card already

Hello, I bought public mobile SIM card and plan for my mom when she had a stroke and was in hospital. Since then she's gone home, and has purchased a SIM card and plan from a different provider. I need to cancel the current plan. I cannot log in usin...

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