Community

Resolved! Being double charged a month

I have an account and I am charged $28.25 a month near the middle of the month. But I looked and I am also being charged an additional $11.30 a month at the beginning of the month. I didn't add any add-ons and I can not see how far back this goes. I ...

Resolved! Want refund or credit for US roaming packages that did not work

I recently returned my home to Vancouver BC from a trip to Washing state and New Hampshire. I was in the US from October 20th until October 31st. During that period, I purchased two $20 Text/talk US roaming packages but they did not work properly lea...

Resolved! need to manually top up my account

my plan was due to top up today auto pay wise but a couple months ago i hasd swithced my payment method temporarily , so when payment was attempted it was declined as i had no funds on that card. ive went and switched payment method back to original ...

Resolved! Roaming package not working

Please refund $20 for roaming package that did not activate on device.

Resolved! First Nation Status

I was told I can use my status card to remove taxes but I am unsure how to put it in the system. Any ideas?

Resolved! Not able to log in.

When I login to my account it shows "the page is expired ". Why? All credentials are correct. Where is my account located?

Resolved! 15GB for $40

got the offer (text 5169) and sent 'YES' text.understand that I will only be paying $40 + tax (even thought my old plan did not have data and was $33 monthly)would like to make this happen earlier than December. can that happen w/o additional cost or...

Resolved! Add-On Transfer

Hi all! im just curious if anyone knows whether add-ons transfer to my new plan if i update it? (Currently on Old $40 Unlimited talk and text with 5gb 3g data, looking to upgrade to new version of same plan with 4g) but i have like $200 in unused add...

Resolved! no minutes on unlimited provincial plan

Our plan has unlimited provincial calling, however, every time we try to make a call, we are cut off with a voice message alerting us that we have no minutes and must buy an add-on. At $150 for 3 months, this is unacceptable. We cannot reach anybody ...

Resolved! Activate my account

I am new to public mobile and I try to activate with my voucher but it ask for my credit card I don't have a credit card 

Resolved! Not receiving calls from my VOIP phone service

I joined PM two days ago, my old provider was Zoomer (Cityfone). There were some initial issues with porting my number over, I could make calls but not receive calls from any numbers. I raised a ticket, and the problem seems to now be resolved. I've ...

Resolved! Can’t change SIM card number

I lost my phone so got a new SIM card to put in my new phone and when I go to edit my account info like I was told, to change the SIM card number it’s glitching and just goes back to zero. Since I don’t have a phone number I can’t dial 611 and the fa...

Resolved! 5$ referral x 5 months missing from both accounts

Applied with this deal and do not have confirmation in either my account (4year ongoing customer) and new friend referral's account.  How do I resolve this issue? New customer gets$10 for using referral code5 welcome points worth $5$5 credit for 5 mo...

Resolved! Double Charged On Renewal - $40/15GB

I had my account set to switch to the new 15GB plan but it was no longer showing up on my account.  I had decided to upgrade it manually today but then I was charged for my old 5GB/3G plan today too.  Can I get a refund?

Resolved! Just ported my number over from Zoomer (Cityfone), but cannot receive calls

I ported my number over 2 days ago, everything works fine except I cannot receive calls. When I try to call myself from another number, it goes straight to my voicemail in Zoomer.I raised a ticket on this yesterday, but I have not gotten any response...

Resolved! Network not Registered Issue

Two days ago my phone (Samsung) would not let me make phone calls or receive calls and would say that I am not registered to a network. I have had this phone since March of this year and it was working fine. Even after shutting my phone off and takin...

Resolved! How do I get public mobile to make a request to bell to move my phone carrier?

Resolved! Partial port-out problem

Hi, yesterday I ported out my PM number to a new provider. I spent several calls with the new provider and had to re-request the port twice before receiving an authorization SMS from PM.  Once the number appeared at the new provider, I could no longe...

Resolved! Public Mobile 15GB of 4G for $40/month?

Hey, I got this text message from the phone number 5194. Is this offer actaully true (I guess I could just respond back with YES)? And, is there a catch to this, because it seems like a no brainer for me since I'm paying $35 for 3GB?"Public Mobile he...

Resolved! NO ACCESS TO ACCOUNT EMAIL

I do not have access to my account email, thus I cannot verify my public mobil account and I need to change my payment info as I have been suspended. How do I do this?HELP PLEASE!!!!!!