cancel

[unhappy2222]

cannot login to cancel. Eversafe is stuck loading

[LitlLdy]

@unhappy2222 .

When I tried logging in, A CS_Agent said: 

“We are aware that there are issues with the website and the access to the self-serve profile.

That is due to the launch of the new plans.

The Tech Team is aware of the issue.

I suggest that you wait until tomorrow and try again.

At the moment, the website has issues due to a high volume of users.

I hope that tomorrow the website is running properly.”

Edit: As soon as I am able to successfully load the My Account website & Public Mobile app I will tag you to let you know.

[softech]

@unhappy2222 not a good time today as everyone is busy with activating new plans.If you are not in a rush, wait till Monday.

If you are, and you know the 4 digits pin, call *611 and disable Autopay there

[unhappy2222]

thank you will try later.

[Abheer]

Same issue here, you just have to wait since the site is loaded with people trying to change plans.

[Chalupa_Batman]

Everything is freezing and taking a long time to load or even freeze up. It's Black Friday and it's causing the systems to freeze. Try again later tonight or tomorrow morning when there is less traffic.