7B1, your phone is not activated... voice message when trying to place outgoing calls

[Gabriela22]

Hello Support

For about 48 hours I am no longer able to place outgoing calls, receiving an auto message saying 7B1, your phone is not activated ...".

I am able to get incoming calls, SMS service is working both ways, and access to PM data network is also available.

Can I get some assistance for having full service restored, please?

Thank you

[hTideGnow]

HI @Gabriela22 

try Reset all networks on your phone first and check if it helps.  And test in another phone as well

if same, please submit ticket with CS agent here by messaging

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437