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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

unsuccessful activation from porting number to public mobile

Hi I have the public mobile new SIM card package on hand and trying to porting the carrier from Fido but after I filled all the information online, the system just keeps getting stuck showing working on at least 10 mins. I tried to updated the web th...

[RESOLVED] Just ported phone number over from Freedom but not working

I just ported my phone number over from Freedom Mobile. They have confirmed that the porting over was successful but I still can't use my phone number to make calls/etc. And I can't login to Public Mobile's "My Account" section even though I've creat...

Resolved! Roaming

Hi when I am in the USA can I still receive texts messages? Without an data and text add on? and if I don’t have the add on am I able to leave airplane mode off and it will connect to a provider down there?

Bad actors - Telus should investigate

Resolved! PUK Code

I entered my Sim pin wrong 3 times and now it is asking for a puk code how do I get it?

Resolved! Can't add on roaming once in usa as I can't receive sms for 2FA

From other posts I think I should get sms 2FA codes when logging in. I want to add roaming but can't receive email or text sms to verify. Extremely frustrating. Do I have to buy add-on before I leave Canada every time?

Resolved! lost phone

My phone stolen and I cant get intomy naccount because I cant remember my Pin Mumber

My plan

Hey!! Have the plan with 100 mins 250mb data and unlimited text messages. Can’t receive text messages unless I have wifi to connect to. My mom can’t text me through my new phone number that I received through my plan. I’m don’t understand. I thought ...

Resolved! Website issue

Where can I try to log in to my account it's impossible because after I hit log in it says page expired every time I cannot log in to do anything plz help

Resolved! Opting for Public Points

What happens to existing rewards if I opt to transfer to Public Points? Do I lose them?

Max login attempts

Also I have a skull fracture. They keep making me prove my identity. What info is needed so I can write this down and thank you. I was dying but not anymore woo hoo

Resolved! I can't log in my account

my phone was broken. so i was going to log in my accout to quit my plan. but I can't check verify 6-digit with broken phone. i really want to quit my plan as soon as possible. it wastes my money.

Resolved! User name recovery

Why don't you allow retrieval of username? You say you do, but the emails you send only offer a password change, which is no **bleep** use without a user name. I have re-registered under a new user name, but that should not be necessary.

Resolved! Activating an additional account

I already have a public mobile account. I want to set up my brother with an account also, I want to pay for this account for first year. Should this account be setup in his name or mine. I will be paying for it. So does it matter whose name the accou...

Resolved! Typo in number transfer request

Hi, During the initial activation steps, I had input an incorrect phone number for the number transfer from a Freedom Mobile account. What is the best way to solve this issue and resubmit the proper number transfer request to complete the activation ...

Resolved! xxxxxxxxxx@yahoo.com

How can I get my sister's email removed from my account

Resolved! changing porting number

even if i clik on add on tab i cannot see CHANG NUMBER tab

Resolved! Loyalty rewards partially missing

Hi, I"ve been a member for a while and have been gettings 15$ loyalty rewards every 3 months. In my latest 3 month bill, I only got 5$ loyalty rewards. Is something wrong? I tried to open a ticket about it with SIMon but getting 404 error so trying h...

Resolved! My New phone is not connected on the network

Hello I just register to become a new customer in Public Mobile on Apr. 6, 2023. But till today, my phone is still not working. It just said my phone is not registered on a network. I don't know what to do now. Even i can't call any number to get ...

Cannot make outbound calls but can take inbound calls

Hello about 3 weeks ago I have unable to make outbound calls, but can take inbound calls. Please advise a solution. Thank you.

Resolved! US add on working

I payed for a 15 day, $30 US add on this morning and nothing is working. The payment has been withdrawn from my account but doesn’t show. Is it because it’s the weekend?

Resolved! Unlimited incoming calls being counted as part of my 100 minutes

The $15 plan appears to no longer include unlimited incoming minutes. For my current billing cycle I have only 23 minutes of incoming calls and no out going calls. When I log into my account online it indicates I only have 77 minutes of my 100 minu...

Changing Credit Card for Pre-Authorized Payments Not Working

Hi there. My pre-authorized payment is enabled and has been working. My credit card is set to expire this month, and my current plan cycle ends on Apr 20/23. I've received my new credit card and it's been activated, so I want to update my card inform...

Resolved! Edit account

I want to change my plan

Resolved! Reactivate

Hello,my number xxxxxxxx was terminated six months back because I was on vacation it is possible that i can get reactivate

Resolved! How can I suspend my account for 60 days since I’m traveling?

I am about to travel for a few months and would like to avoid having to pay full account fees. How do I suspend or pause my account and services for the duration of my travels?

Resolved! Over charged Taxes

Hi, Originally, I set up my account in Montreal, back in 2017... Shortly after that, in February of 2018, I moved to Calgary, AB. I just realized that I have been charged Quebec HST along with GST on all my bills for the past 5 years despite having c...

Resolved! Phone Number Unavailable on Public Network - yet it works on other networks

I am phoning 1-888-223-3779) which is a BC ferries number and it tells me that the number is designed not to receive incoming calls yet it is when I use another phone which is on the Telus network and Public is owned by Telus. Why does this problem ...

Resolved! Unable to receive incoming call after porting my phone number

Hello, I’m new to public mobile and ported over my number from Roger Wireless . However after a few days has passed I am still unable to receive phone calls. but data seems to work fine and I can make phone calls as well.

Resolved! New to Public Mobile

Hello, I’m new to public mobile and ported over my number from Sasktel prepaid. However after a week has passed I am still unable to receive phone calls or texts but data seems to work fine and I can make phone calls as well.

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