Community

can't send or receive SMS (iPhone)

HiI switched to public mobile few days ago..I can't receive or send any sms ?!I've done the basic troubleshooting from what I read online. I noticed under settings > messages > send & receive my phone number says verifying it's been stuck at verifyin...

Would like to check my subscription history

HelloI recently changed my subscription plan, taking advantage of a promotion. It appears that what I am paying does not correspond to the promotion. I would like to check which choice I made when I changed my plan, but I don't know how I can access ...

Trying to activate a sim, and port my phone number from Koodo prepaid.

Tried to activate a new service, and the App says I need to contact a support agent to port a number from Koodo. It asks me to login, then shows a blank screen, with the word "Done" in the top-right corner. Nothing else. So tried it through the websi...

Messenging

My wife just switched over to Public Mobile and is now getting the message Ssm Messaging now requires her phone number. she goes to do that but her number won’t save. Is this a known issue?she also can not receive text messages

Phone Can Outbound Calls, but Can't Receive or SMS

Tried the SIM on more than one Android phone, both Samsung, one is Android 8 and the other Android 13.I've activated a SIM w/ a Transferred phone number, which I think may be why this happened, as I've had success with a new phone number in the past....

Why am I out of minutes?

Dear sir/madam;          Why am I out of minutes? I have the unlimited Canada wide unlimted minutes. 

Text messages not working

I have the Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++plan. Data and calls are working but text sms is not. Any help please?I have an iphone XR. In Settings-Cellular: Cellular Data = Person...

New port over, no sms or mms and account now on hold

Not sure what to do now as I already a service ticket going regarding NO SMS or MMS and NOW my new service is on hold after just a few days of being activated (Apr 3rd start date). Frustrated by all this.

Invalid Phone Number while transfering from sasktel

I am getting an error saying that I don't have a valid canadian phone number when I enter my sasktel phone number to transfer. Any way to fix this?

Can’t confirm my full acess

Unable to log into my Public Mobile account from my phone

When I go to login to My Account from my phone I get the message 'email and password do not match'. I have now reset my password three times and still cannot login on the phone. This is ONLY on the phone?!? When I login on the desktop it will let me ...

unable to make payment

I am unable to make payment online, it does not accept my ZIP, although it says US- CAD addresses I provide my US card with US zip but the postal code/ZIP field only allows postal code as it expects the space after 3 characters. 

old rewards

so im reading that my old rewards will still reduce my $25 bill to $17 is this still in effect

reactivate plan phone #xxxxxxxxxxxxxxxxxxxxxx

Hello, I have already paid with a payment voucher the money is in my acct , I am needing my service back on please, my plan was the 40 dollar plan and also need my auto pay cancelled as i cannot get into the app it is not allowing me do make changes ...

Port out of Public Mobile

My eSIM has been deleted so I have no service. How can i port out my number

Bonus data missing

Once I charged the subscription my bonus data vanished. How can I claim the missing bonus data given for point system. 

Receiving text messages after porting from bell

I have an iPhone 12 and ported my phone number from Bell to Public about 14 hours ago. I waited to confirm with Bell via text before switching out the SIM card. I can now make and receive calls using my number and my data is working, but I cannot rec...

Reward

Hi, referred a friend over two months ago but I haven’t got the one dollar reward yet. When should I get the reward? Also my friends hasn’t gotten the $10 Credit yet. Thank you.

Mms Messengong Requires Phone Number

My wife just switched over to Public Mobile and is now getting the message Ssm Messaging now requires her phone number. she goes to do that but her number won’t save. Is this a known issue? thanks 

Subscription

I clearly talked to an agent that I wanted to cancel my subscription in February, and the agent said he did so. However, I still got charged in March. Could I get a refund?

IMessage

Switched over to Public Mobile and my phone number can’t be verified. says there is an error. I have tried resetting the phone and doing network resets. any advice 

Unable to make calls & texting is sporadic

Both my Hubby & I have been unable to make or receive phone calls today. Texting has been sporadic.