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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Verizon Us roaming sucks

My us roaming is so bad that I had to get a at&t cell plan to get something that would work, Verizon wireless is no dame good when gps stops working and then I get lost because it won’t connect in meany places ie: Southern California

Resolved! Payment did not go through, i have no serivce.

I was late getting money in, and now my line is disconnected and i can't get connected again. How do I make my account take the payment out again?

Resolved! Terminate cellphone service

Hi, good morning!If I want to terminate cellphone service, what should I do?Thanks.

Resolved! Promotion

My daughter got a text message about 240 gb of data to be added to her plan for 150 days. I never received a text. How do I go abouts getting that promo

Resolved! I can’t receive the message for identification

I set up my new esim and can’t receive identification text that I can’t finish to setting up. Please help me asap anyone please

iphone Xs suddenly can't make calls

Rings once when calling out and says call failed. Sometimes I see primary and travel lines on top. I f I choose primary the call usually works. How can I get rid of this new "travel" line? Where did it come from? I also went to setting,cellular an...

Resolved! Why does Public Mobile expect the customer to cover costs due to their error?

Hi everyone,I was told through Public Mobile customer service that they have limited, if any, avenues to help you when their system malfunctions, and expect you to cover any additional costs you incur to fix these problems... To access the service yo...

Resolved! US Talk and Text/VoLTE

WIll the $15 US Talk and Text add-on still work (with VoLTE over 4G/LTE) with no US Data add-on? Does it require Mobile Data to still be enabled on the phone, even though there is 0 Gb data available ? Does the Data Roaming setting on the phone nee...

Resolved! area code change from Ottawa to Toronto

hi guys, I recently moved from Ottawa to Toronto, how can I change my public mobile area code from 613 to 416 without changing my current plan. any help would be appreciated!

Resolved! Can't transfer number

@CS_Agent I understand that I can't transfer my number because I shut down my fido account a few days back, but I acn't find the option to select a different number either.

Resolved! Can’t use data in US

I am USA now. My plan is US/Canada 50g. I can call but can’t use data. Phone shows connecting to AT&T service

Resolved! eSIM install.

Two lines showing in system settings after installing eSIM to fix phone not connecting on network. Do I take out SIM card and just have eSIM?

Resolved! Forbidden A1. Ported number and sim works, no account access

As above (and other posts).Got a physical sim, app/account worked ok until I ran through the activation process, which failed after about 2min. Got the confirmation from the old provider and the sim worked (number also), but since then, no account ac...

Want to port my number from Virgin to PM?

Hello. My month to month phone number is still active with Virgin. I just registered an account with PM online using my email etc. I don't see an option to pick a monthly plan and enter my number to port over to Public Mobile. How do I go abouts doin...

Resolved! My Phone was stolen along with my SIM/number

My phone was stolen with my SIM card in it. I succeeded in putting my subscription on hold. I have just bought a new phone and a new SIM card inactivated yet. How can I have this SIM card activated to recover my existing Phone number in it? Or what s...

Resolved! Transfer not successful

Hello there,I just started my subscription with public mobile and tried to transfer my number from freedom. Got an email from freedom saying my service has been cancelled but no subscription shows active on public mobile and I'm not able to call or u...

Resolved! I just want my number back……

Edit:Could log into my original account now, now trying to find a way to deactivate the new account

Add new line

Credit card info wont complete even though it's registered on another account

Resolved! What will my rewards look like after May for a new customer.

So confused about the new rewards system. Does anyone know what kind of $ discounts I will get after the annual bonus, welcome bonus, payment bonus and 3 referrals bonus on my $24/month plan? Thanks.

topped up account on March 24 but it is telling me that service is suspended

topped up my account on March 24 but now it is telling me account suspended. What is happening

I need my account number to port my phone

I have tried all day just to get my account number with you guys to be able to port my phone to another provider , such a awful experience

I cannot make or receive calls

I cannot make or receive calls. Whenever I try, my phone says that I have used up all of my minutes. This is impossible as I have never successfully made a call and when I log in to my account it says I have all of my minutes left. I have tried takin...

only getting 66mb download speed on 5g

when i do a speed test i only get 66mb of download speed and i just upgraded my plan. when i was on the 4g i was getting 100mb download speed. can someone look into it.

Never got an email to set up esim, paid for it but no way to set it up

Hello,I recently started up my PM account but had issues porting over from telus. I purchased an esim last week and still had issues connecting. I contacted Telus today and they said the issue with the port may have been on their end and confirmed th...

Resolved! Public Mobile vs PC Mobile

Hey y'llAsking this on behalf of a loyal friend, who has been with PM, since 3-4 years! He was wondering if that will be a good thing he moves away, considering the loyalty program will b discontinued soon?What are your thoughts & if PC Mobile can be...

Claim $5 for eSIM

As detailed on claim by ###-###-#### I wish to make a similar claim as I had to by a new eSIM as the first failed ###-###-####Update by Softech: phone numbers removed

Subscription didn't change on renewal

My subscription renewed yesterday it was supposed to change to $34 50gb plan but it still says I have 30gb plan.

Payment

HelloI had a 3-month canada US subscription that expired on March 25th. I tried to renew it the same day and every day since then and I haven't been able to. It keeps saying payments error. I've checked with my credit card company & there's nothing ...

Change visa number

Resolved! Will we get refund if we move to other telephone provider before renew day ?

I contacted the customer agent recently and from the conversation, looks that we won't get refund in case we change other plan or move to other companies because my plan is prepaid. So it might not be good place to answer the question, but hope some...

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