Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I choose the option in Public Mobile and I dont active my sim. Now I want to change from 34$/month to 40$/month. Could you tell me, can I?
I have not been to this community forum for a long time and I had to reregister. Does that usually happen?As well, my partner is ready to change service providers as he can not log into his account. How can he get help to access his account?
I received my SIM with new number 5 days ago. I have been trying since then to install Whatsapp on my iphone. However Whatsapp cannot send me the confirmation code via SMS. Message says "we can't send you the SMS, I need to verify your number and try...
I could not find an option to edit my name and postal code on the payment receipts. Even if I pay using my credit card, it does not reflect my credit card information. When I download the receipt from the payment history page, the name and address ar...
I forgot to update my account with my new credit card (my fault) so my pre-authorized payment didn't go through today. I've updated the card and have been trying for 6+ hours to make a payment. I keep getting messages that payment can't be processe...
Hi,Received an SMS text offering 20GB for $34. However, I am currently on a plan with 15 GB at 4G Speed for $40.Can you please show how to switch to the new plan?
Hello.I am trying to activate my phone. I've put my middle name as first name on public mobile account and I think because of that, my credit card does not work when I try to sign up on subscription plan.Can I change my first name on my account pleas...
Got an text from # 5213, stating its Public Mobile and offering me 5GB of data at 3G speeds of up to 3gbps for $25/month. wants me to reply YES to get this limited time offer added to my account. also pushing by saying "hurry, offer ends November 20,...
I see that some people are being offered a 5gb $25 plan. I would be interested in that plan. How can I get it?
Hello,I currently subscribed to a 90day plan which renews on Jan 08, 2024. I would like to switch right now to another plan which is a 30day plan. If i switch today, what will happen to my December and January plan that i already pre-paid for. Is it ...
I’ve been trying to transfer my phone number from Koodo for the last 3 hours. I transferred my son’s line with no issues, and the transfer is already complete; however, not only did I not receive an activation e-mail from Public, I also had service i...
Hi there, let me introduce myself. My name is Trudy and I don't have a community account. With permission I am using a friend's account to ask for help because I am locked out of my PM account. I have the correct information for my account so the rea...
I currently have the old public rewards plan (not public points). How does the community reward system work? Is there a breakdown of when you earn $1 of rewards for community?
I got the following text message today and had a question: "Public Mobile here. We've got a great deal for you. Get 5GB of data at 3G speeds of up to 3gbps for only $25/month."Some questions:1. Does this include text or call or is it just 5 GB for $2...
I'm asking this question for a friend. He lost his phone. So now he has a new phone and new sim card but he cannot get into his Public Mobile Account because they send a verification code to his phone in order to be able to log in. He lost his phone ...
Hello,Will the 5G plan work on my Samsung S10plus
I signed up for 30 Gb plan that was advertised as $39 (if you add credit card and pre-pay monthly).My bill has never been less than $44 a month even though I’ve been on this plan since June. How do I fix this?
How to activate suspended account or mobile number? Am so distressed!Public mobile should have some contact number of live human chat. PLS HELP!!!
I have a plan with the old rewards. If I switch to the Black Friday promotion would I keep my $6 a month discount?
I am planning to switch from FIDO to PM. Is there any speed differences between 5G and LTE? Is the coverage better then FIDO?
Hi there,My account email was changed by an assistant by mistake, and when she changed it back for me I can't log in to my account anymore. When I try to log in the webpage will be like How can I fix this problem?
Hi, I'm wanting to move over to Telus for an EPP plan. Just wondering if my plan at Public will be prorated. I'm on the $50 40GB CAN-US plan and looks like my bill cycle just passed. The Telus rep seems to think so but I've heard that PM is different...
Hi, I hope this is the right place to ask.I signed up with Public Mobile a few days ago. I am using an eSim on my iPhone 13 Mini.I'm using a physical sim for Bell, and an eSim for Public Mobile.I got a new number on the eSim to use temporarily. Every...
I’m thinking of switching to one of the Black Friday plans but can’t find information on whether they last indefinitely or if the bill amount would increase after a certain period of time. Anyone know?
HiI have two accounts for my kids but when I log out of the app for one and login to another it doesn't switch accounts?
How do I unsubscribe from public mobile if I can't get into my account
Hi!I got the following text message today and had a question: "Public Mobile here. We've got a great deal for you. Get 5GB of data at 3G speeds of up to 3gbps for only $25/month."Is it 5GB of 3G data, or 5GB of 3G? The 3gbps is throwing me off. There...
I need a new ESIM QR-Code, upon attempting to activate my ESIM it got disrupted and now it says my QR code is invalid and to contact customer service
