Community

Resolved! Activation issues

Got an error while activating sim. Err 821. Cannot submit a ticket because I don’t have a PM phone number/account info/payment details required to be able to submit one.. because I haven’t activated an account. Tried on mobile, and get nowhere. Tried...

Resolved! Need to reset my payment method

I have lost my phone and need to cancel the auto pay method on my account and need to talk with the office personell

Resolved! Roaming AT&T vs. T-Mobile

When roaming in the US, does roaming utilize both the AT&T and T-Mobile networks? I frequently travel to Alaska, where T-mobile does not operate, but AT&T provides LTE service. Does anybody have experience to suggest whether Public roaming will work ...

Resolved! Points vs Rewards

Has anyone taken the time to figure out how the new Points system compares to the old Rewards system? TIA,

Resolved! PUK code

My sim card was locked apparently I dont know what pin is attatched to it how do iget PUK code

Resolved! Reward paying bill

I have 8 public points, how can I use it to pay bill?

Resolved! Incorrect ESN MEID message recieved

How do I update the ESN MEID with the correct number which was not required when I enter the information to transfer my account. I can make calls but cannot receive calls.

Resolved! Referral bonus kick in not appearing

Hi,I referred my brother to PublicMobile and we activated yesterday. How long does for the referral bonus to appear in my billing cycle, and for him to get the 10$ credit? I have read a previous post saying it should be immediate, so not sure. I have...

Resolved! About Reward

I have pay bill with pre authorized payment. Why I don’t get the reward credits every month?

Resolved! US roaming

If I add on US roaming to my plan will I have to top up my account at the same time or will my auto pay look after this automatically? 

Resolved! Will Umidigi a 13 pro max work on P.M.

Resolved! Plan changed without my authorization

I just noticed that effective January 2nd, 2023, my son's plan was changed.  It is now a 15GB/$40 plan instead of the $15 plan he had since joining Public Mobile.  What happened?  Who authorized this?  He doesn't have login info to change the plan an...

Resolved! Account suspended

I just received a text saying my account has been suspended because payment wasn't made.  I have always used auto payment.  Why is this happening? 

Resolved! Over Payment

I paid my bill today on auto pay. I changed to a better plan and was charged $42.00 when I should have been charged only $2.00 on the GST???? How do I get my refund?

Resolved! forgot username and password

i need to change my banking information because my payment could not go through but i forgot all my login information

Resolved! 35/month plan - curious wording - forcing me to points?

I'm on the old 32/month + rewards plan I'm looking at the 35/month  because it is 4G vs 3G .Concerned about the line where it says 3x points - Is it forcing you to points on this plan?.This is the only plan that mentions pointsDaveismissing

Resolved! Alternate phone number for *611 to access account from another phone.

Seem to remember this is possible and it's a longer number with PUBLIC in it.

Resolved! 2 step verification

Can I change 2 step verification from SMS to email? I travel and change SIM cards in various countries, so I can’t have the SMS code go to my Canadian #.

Resolved! Plan special rates

If someone signs up for the $40/month plan, does it stay as $40 ongoing?How often have the rates gone up?

Resolved! Change of payment information

I can't change my payment credit card to a new one. Every time I try to update it to a new card it just gives me an error message. Yes all information is correctly input, I've tried it 10 times at least. Is anyone having the same issues?