Can’t login after porting number

[Tt10]

Every time I try to log in to my account it sends the 2fa to the previous number before I ported my number and now I can’t login to contact support. What do I do?

[softech]

@Tt10 

Try using email address to receive the code and see if that works

On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

If it does, after you logged in, go to Profile page, click Manage EverSafe ID and update the phone number there

https://myaccount.publicmobile.ca/en/account/my-profile

if you cannot login still, then ask support agent to help to update the phone number for the 2FA code.   

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

[will13am]

@Tt10 , did you try resend code which gives you option of receiving the code to email?  It is unfortunate that the eversafe ID does not auto populate the phone number after a number port.  So, once you do establish account access, make sure to do the phone number update.