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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1777 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30201 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41890 Views
  • 185 replies
  • 29 Bravos

Apple Watch Cellular Service

Now that we are all onto 5G services and upgraded services, is there an estimate on when are we getting an update for support of cellular service on Apple Watches?I am pretty sure many people would love to get it instead of changing their service pro...

WiCKED by Great Neighbour / Super Voisin
  • 949 Views
  • 5 replies
  • 0 Bravos

Resolved! 39.00 plan promo

What is the difference between 45.00 20 gig and 39.00 20 gig I'm thinking of switching cause I save another 6.00 and I'm on the old rewards seems to good what do you guys think 

Cannonman631 by Good Citizen / Bon Citoyen
  • 726 Views
  • 4 replies
  • 0 Bravos

No addon packages for international calls to sub-Saharan countries

None of the sub-Saharan African countries, which number around 46, are included in any of the international calling packages offered by public mobile. I have been a loyal customer for over six years and I have seen people who need to pay for Skype su...

Vomvoya by Great Neighbour / Super Voisin
  • 891 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't log into my account this is a problem

Okay so I've been trying to log into my account all day to see the status on a SIM card that I've ordered for my mom because she is not happy with her Virgin Mobile account and I've convinced her to switch to public mobile I cannot access my account ...

Stephannie by Good Citizen / Bon Citoyen
  • 1149 Views
  • 6 replies
  • 0 Bravos

Resolved! Please Help Me to Contact Support

can anyone please help me contact support. I need to creat a support ticket because 99% of my incoming calls go straight to voicemail. This is not the first time this issue is coming up. This service is pathetic and zero customer service. I cannot ev...

Esoj by Great Neighbour / Super Voisin
  • 1111 Views
  • 12 replies
  • 0 Bravos

payment method not working

I'm not able to update my payment method, I've looked over everything but it won't process. everything is correct I'm confident. is anyone else having this problem?

serina110 by Great Neighbour / Super Voisin
  • 377 Views
  • 3 replies
  • 0 Bravos

US roaming refund

 the US roaming ad on did not work in Alaska. Now I just get an error when I try to submit a ticket for a refund.  Very frustrating. What do I do if I can’t even submit a ticket?  

SAS1 by Great Neighbour / Super Voisin
  • 360 Views
  • 3 replies
  • 0 Bravos

Resolved! Help on plan details

Hi if I change my plan to 20gb 39$ will I lose my current loyalty and auto pay discount 

Wendy14 by Great Neighbour / Super Voisin
  • 533 Views
  • 5 replies
  • 0 Bravos

Those who sign up for the 15$ or 25$ plan should be careful

After having talked to a few people over with the chat, they all assured me that the 15$ plan was still available, some of them weren't sure how one would still get it, some told me that you had to open a community ticket to get it.Upon doing so, I w...

Sandbox1921 by Good Citizen / Bon Citoyen
  • 2042 Views
  • 23 replies
  • 2 Bravos

Can't login to my account - No option for email OTP

Can't login to my account - No option for email OTPI lost the phone and bought a SIM card to activate my phone number but could not login in as it is sending SMS to the phone # only . Chat Bot is not helping, wasted lot's of hours on this. Please pro...

bghi by Good Citizen / Bon Citoyen
  • 1681 Views
  • 23 replies
  • 0 Bravos

payments

how can i add funds to my account using a non registered credit card? Just using a prepaid credit card

bazza10 by Great Neighbour / Super Voisin
  • 411 Views
  • 4 replies
  • 0 Bravos

My old community account?

I must confess that it has been a while since I last visited this platform. I'm curious as to why my previous community name is no longer available. Has there been a reset? When I attempted to register with a new nickname, it was already taken, leavi...

Anonymous by Not applicable
  • 1057 Views
  • 8 replies
  • 2 Bravos

Internet usage

Hi, I recently changed my plan to 15 gig for 40$. Now I checked my account, it doesn’t show my plan as 15gig. It shows only 10 gig!!! I bought 15 gig, not 10 gig, please let me know whats wrong!

Yazzz by Good Citizen / Bon Citoyen
  • 815 Views
  • 10 replies
  • 0 Bravos

Phone number

HiYesterday I activated my new sim card with my phone number from Bell. ( I did a transfert)But it appear that they already gave that number to someone and I can't use it. When I tried to login my account I couldn't validate my account because the co...

Makenta by Great Neighbour / Super Voisin
  • 318 Views
  • 2 replies
  • 0 Bravos

auto payment stopped being used by PM.

I have been using auto payment for years,  since I got a PM account in 2017.  Now my account is suspended & I am unable to use my  phone.  I tried & tried, but PM will not allow me make a payment.  what kind of a screwed up company is this?????

valupak by Great Neighbour / Super Voisin
  • 690 Views
  • 7 replies
  • 1 Bravos

I lost access to my old community

I just lost my access to my old account this morning.   It prompted me to create a new Nickname, and I did.Now what happened to my old id which I have it for years.Eversafe really screwed up things,  change my email failed, now this! 

Demenace by Good Citizen / Bon Citoyen
  • 1049 Views
  • 14 replies
  • 2 Bravos

Porting from Bell landline

Ported my Bell landline over to PM. The last step asked for code by SMS, not possible on landlineim assuming I just wait?

NAS1 by Great Neighbour / Super Voisin
  • 762 Views
  • 6 replies
  • 0 Bravos

Activating sim card to internet hub

I am not very good with online work and I am very frustrated. I have been trying to activate for over 2 hours and I am activated but I made a mistake re phone number and I am unable to erase it. Also the sim card is for an internet hub  (MiFi)  not a...

Carol744 by Great Neighbour / Super Voisin
  • 907 Views
  • 6 replies
  • 0 Bravos

Add-On not working

I purchased a US roaming package a few hours ago and it still is not working. Can you please help me? The payment went through, I tried rebooting my phone a few times, I am in a different country.

kat8 by Great Neighbour / Super Voisin
  • 777 Views
  • 9 replies
  • 0 Bravos

Unable to activae a new sim through the public mobile App

Hi.. I got a new public mobile sim card and tried to activate the sim through the public mobile App . I was able to create an account, but it is repeatedly showing the authentication screen again. Unable to proceed further and activate my sim card. C...

Prvn by Great Neighbour / Super Voisin
  • 783 Views
  • 3 replies
  • 1 Bravos

Unlimited data at reduced speeds

I purchased the new 65$ a month over 3 months subscription. I see I have 150GB at 5G speed. It says something about unlimited data at reduced speeds. How does this work?

GaijDelaneu by Good Citizen / Bon Citoyen
  • 1967 Views
  • 6 replies
  • 1 Bravos

Resolved! Always on 5g service lately

For the past week or so, mine and my wife's Public Mobile phones have shown 5g service, not LTE or LTE+ as we've had for years. Any explanation for this? We are in the same part of the city and no changes in hardware

ballastrika by Great Neighbour / Super Voisin
  • 732 Views
  • 6 replies
  • 0 Bravos

Issue with Renewing Subscription with Promo

I got msg from publicmobile they said something went wrong with Autopay renewal. I tried to log in online to make a payment, it turns out i have to pay the full amount instead without the previous promo offer (20$ off). How to fix that?

onlinepublic by Good Citizen / Bon Citoyen
  • 593 Views
  • 4 replies
  • 0 Bravos

Text message not coming

I just ported in my number and I am unable to receive text messages and this is really frustrating. I was able to right before I got public mobile so definitely something wrong with public mobile. I am able to use data and call people

Fluffyking by Good Citizen / Bon Citoyen
  • 516 Views
  • 4 replies
  • 0 Bravos
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