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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Back to school plan (55$ for 20gigs)

Hi! I was wondering if I switch my old plan to the back to school plan, would I lose my add ons? (example, Holidays and promos)

Problems with Receiving Incoming Calls

I just switched from Bell to Public Mobile. Before I put in my new SIM card, I texted YES to transfer my number to PM. After I set everything up, and PM said my registration was successful, I put in my new SIM card. I am able to make outgoing calls a...

Resolved! Ordered a phone and no SIM card was with it.

Hi I ordered a phone last week, and it arrived yesterday with no SIM card. How do I get a SIM card sent to me? Or can I pick one up somewhere? ThanksDonna

Resolved! I moved from QC to AB

Ioved from QC to AB does Public mobile cover AB. I have no phone do I have to buy a new SIM card?

Resolved! problems with number transfer from land line to public mobile.

Hello New user. Trying to transfer Telus land line number to public mobile. The number is still active as i am still paying for it. The activation went smooth but still no service on cellphone. Unlocked Iphone7. Do I have to contact Telus directl...

Resolved! Talking to Public Support person?

What's the phone number to Public?

problems with receiving text and sending text to Android phones

new to PM , I have an iPhone and I'm unable to send or receive texts to Android phon

Get started and payment still no outgoing calls

from freedom mobile to public mobilesget started and finished payment with public mobile but out going call and message not working.How to solve.

Resolved! Canada roaming

I currently have Provincial Talk plan (Ontario). I am planning to go to Quebec over the weekend. Will I be charged if I use my phone while in Quebec? Under Add-Ons I show add-on for Canada-wide Talk Booster 500 (assuming I will get 500 min), but will...

Data usage

Hi! My plan renewed in aug 15th and it says I have used all 5 G of my data already. I don’t think this is possible? I looked up and added up my data usage and it adds up to 1569 mb? How can I find out why they think I used all of the 5G? Or get it c...

Resolved! iPhone X and 4G network

Hi I have an iPhone X on the public mobile 3G network A1801 model number.I want to switch to the 4G network.my question is will my iPhone work properly with data also?

Resolved! Buy SIM card on line, and qualify for promotion

There is no place to buy a SIM card locally. If I order it on line today is there a way to qualify for the refer a friend bonus that ends tomorrow

Resolved! GREAT online interface!

With Speakout, it was like pulling teeth trying to get information, any information, about call activity. We had to jump through numerous hoops just to find out our call history. It turns out, you HAD to speak to an agent and even when we did, they w...

Resolved! Blackview A95

I just got a fantastic Blackview phone with 128GB! It says that it works in Canada, got it on Amazon.ca. But data won't work. Everything else does. It says it connects to 3G but doesn't seem to. Any suggestions?

Why doesn't 12MONTHS2GB apply to existing customers?

Seems unfair to offer 12MONTHS2GB only to new activations, don't you want to keep existing customers?Can it be applied to my account if I upgrade from 15$/month to 25$/month plan?https://www.publicmobile.ca/en/on/promotion#3G

Resolved! Account and SIM active - Number not in service

Yesterday i purchased a SIM. i activated it, payed for it. everything was going well, but once i put it into my phone nothing was working, i tried restarting my phone, I made sure the SIM was in properly, I reset all my network and Bluetooth settings...

Resolved! Incorrect email or password when trying to purchase phone

I am trying to purchase a phone via Public Mobile. I go to the checkout and login. I get an error message when I enter my email address and password - “Incorrect email or password”I can login to My Account successfully. And I can login to Communit...

Resolved! Restricting contacts

How do I restrict certain people from calling me? And prevent them leaving a voicemail message? Blocking people helps but they can still send voicemails. I am talking about real people not spam numbers.

Resolved! my sim card show no card forever

how to do for this issue?

can't create my account , and can't submit ticket

i tried to create my account but i couldn't , i tried to submit a ticket for that reason and still i couldn't submit the ticket as well . any clear step to do so ?

data on messenger, but not google

My friend's Samsung used to get data on all apps but now only on Messenger. Data usage shows google used data as of May 1st, but nothing recently while messenger continues to function, data is turned on, phone has been rebooted, APN is rechecked and ...

Phone number is changed to a new one on my phone without my authorization nor my knowledge

Somehow my phone number is changed to an unrecognized one on my phone without my authorization nor my knowledge. However, on Public Mobile web site, my profile stihas my correct phone number. I wonder if Public Mobile has some kind of outage recently...

Bought a phone card

I bought a phone card and it's not working I try adding it and it kick back to the beginning

Resolved! Want to Change Current Mobile Account/Service from Telus to Public Mobile

Currently frustrated with level of service from Telus Mobile and the brutal time waits to get any level of decent customer service. Have friends on Public and want to port my existng Telus cellphone number over to Public.Have changed out the Telus Si...

Resolved! Payment and plan issues (moderator needed)

A little before when the website changed I had just changed my plan from the 25$ one to the 20gb at 70$. Once the payment passed during the month, I then changed my plan for the next renewal date to back to the 25$ plan. The day after I changed my pl...

Resolved! Transfer number away from Public Mobile without Public Mobile SIM

Hi my son lost his SIM card (after traveling in USA)and we would liek to transfer his # to another provider I believe the number transfer process requires he responds to transfer SMS on his old Public Mobile account is there a way to acknowledge the ...

Resolved! Data exceeded text received and cut off but I have tons left

So I got a texted saying I'm at my data limit and it's been cut off but when I log in, it says I have tons remaining. I'm mid way through my billing cycle and never come close to going over so it would be unusual that I have. Is there anything I can ...

Resolved! Change

I need to change my phone card company or cancel my phone card, what should I do? I'd like to keep my phone number.

Resolved! Can't text a specific pair of people at the same time

I just became a PM customer yesterday. I found that I was unable to text two specific people at the same time as I have always done before. Any other two people is ok. Just Bernie and Norm together. I get an immediate "Not Delivered" message. I ...

Resolved! What's wrong

I was trying to activate my phone with another carrier and it didn't work for me. I put my public mobile chip back in the phone and now I can't get it to work . can anyone help me with that

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