Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I wanted to transfer from Koodo and bought the plan on Thursday. I followed the step as shown in the app, but at the very last step, it said that my subscription went wrong, and i would need to log in and get help, but the log in page just went white...
Good afternoon, I would like to cancel my current subscription and as I was charged today I was wondering if that would be possible to get a refund for that amount! Let me know please!
I transferred my number from an eastlink account to this account, and was told the number transfer might take a couple hours. it’s been 14 days, I am unable to receive any calls, and now i’ve been charged for this service that is not available to me....
Can anyone help.My subscription failed to activate with the message - "Subscription Not Activated". All attempts to reach support take me to pages that don't load or 404 errors. I'm about to loose all access.
I am currently in cell service, which is letting me try and use support and support has been frustrating as there is no way to talk to someone right now but just wait on a ticket or a reply here.To outline my issue: I moved to a place without cell se...
Hello,I have recently subscribed to the $34/30Gb 4G plan, but I have not yet activated the sim (currently away from home on a trip and the sim has been mailed to my home) and would like to change subscriptions to the $34/20 gb 5G plan. Would this be ...
I want to switch my account and my son’s account to the 20 gb $34 5G Black Friday plan but it isn’t appearing in my list of available subscriptions. I currently have the $40 30 gb 5G plan. I opened a ticket yesterday but still haven’t gotten a respo...
Just showed up. It didn't show for me on the site but showed in the app here in Ontario. Update your scheduled changes...
So my plan ran out and I was busy and having issues with my bank card. I couldn't use it unless I was physically tapping or inserting it. So I had tried to sign in from my phone and it would not let me, I tried from someone else's phone and same. But...
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I was out of service for a day already. I really need my phone today as I am expecting calls. The download for the esim didn't work. I tried using the QR code in the welcome email and it also said it failed and to contact customer support. Customer s...
How long is it before you hear back it’s been 2 hours since I sent my message
I initially thought public and freedom were in a price war. Not that I'm a fan of freedom but they are winning decisively. Here is there offer today. C'mon public, you can match this.
Hello, I have been using Public Mobile for 5 years...three years ago I got my girlfriend to get on too....We arranged for her payments to be made from my credit card...She passed away 2 tears ago. Her monthly payment has continued since then and I wo...
Referred one of my friend to subscrib a plan in last week, she input my referral code while purchased the plan. She got $10 credit into her account but until now I did not get the credit yet. How long does it take?
Hi, I dont know if Im the only one facing this issue but I am no longer receiving Auto-Pay notifications or Payment successful notifications. They were good reminders and was hoping if theres a setting I have to check off for it to work?Thanks in adv...
My service with Public Mobile does not work properly. I am not receiving messages and calls. I cannot get any help with this issues. Can I talk with a representative, not robot?
I tried all the APN reset processes and restarting the phone and everything but I can’t connect to the public mobile network. I’m on an iPhone anyone have a solution? I don’t want to factory reset my iPhone. I’ve tried everything I bought a new eSIM ...
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...
Hello everyone, just switched from Bell to Public yesterday. Port went smooth. Using iPhone 15 Pro Max with eSIM.Having some significant issues with speed. I have done 5 different speed tests today, most are coming in around 20 mbps down and less tha...
I activated the account by reference and was supposed to receive $10 but of course, nothing happened. Tried a few times to open a ticket- but guess what - impossible. Error 404. .00 I'm starting to regret moving here. It's like law- you get what you ...
I selected physical SIM during sign up process but I want to switch to eSIM to speed up the activation process so I can port my number before the end of my billing cycle from other cell phone provider. Is this possible?
In my payment page, I am charged for BC tax, even though I live in Alberta. Please help.
I have a Canada-US plan. Phone calls will work on T-Mobile network but calls to Canada are often Dropped. Tried AT&T but it wont even allow phone calls (although data works on AT&T.) Is there another cariied I should try?
activate public mobile with voucher
I signed up and used a referral code. It said that I should get a $10 bill credit. I already paid full price for the first month when I signed up. So will $10 credit get applied to next month bill?
I updated my daughters plan to one of the 5G plans, when it changed plans on the renewal date (Nov.17) she lost her data on her iPhone 14. I checked the APN settings and they were:APN: isp.mb.com (old)The chatbot gave me this for the APNAPN: sp.mb.co...
Replied 'Yes' to previous provider's SMS. Got a "goodbye" email from them and the account shows cancelled and SIM is inactive.However I cannot send SMS or make calls from my phone with the Public SIM. People trying to call me get a "6uc2 number n...
Hello,Having some issues with submitting a ticket. Had some issues completing the porting out process. Lost access to my old SIM but just got a verification bypass with my previous carrier. Could some possibly PM me the porting team number?Thanks!
I plan to switch a black Friday subscription deal from my currently one. Can I choose a future date such as Jan. 3rd, 2024? the reason is I pay the bill but did not use this phone number recently until Jan. 2024.My understanding all my rewards will k...
