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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account Suspended and cant login

hi there i currently signed up yesterday to public mobile and i signed up and paid but yet after i did my account get suspended for lack of fund.... i can see that the payment went through on my card thinking about blocking all charges close to t

500 one-time Int'l LD bonus

Does the one-time international bonus work for calls made from Canada to Hawaii? Thank you

ticket request problem

I couldn’t reply in 90 minutes so my number hasn’t ported to public mobile yet, so i contacted my old provider and they said the issue was resolved and to contact my new provider but i have not been able to do so, as the link for a ticket request is ...

Resolved! Unable to make and receive calls since June 30, 2023

I paid the service automatically, and have been in years since I came to Canada (5 years) (I also recommended your service to others - I bet they are cursing me now). But why until now I'm unable to make and receive calls since June 30, 2023. My daug...

No service when outside Canada

@CS_Agent I have no service while outside Canada. In Asia continent right now and there is no service on PB. Can you please let me know how to get this sorted?Thanks

Resolved! How do I buy an US add-on for Talk, text and Data bundle

How do I buy an US add-on for Talk, text and Data bundle and can I buy it for 4 days on my Canadian plan with Public Mobile thank you

trying to get my new phone going...

okay, phone went down that small elevator crack. done. bought a new phone....was actually locked to fido! anyway, I can't get my contacts or anything now....just changed banks after a split and waiting for credit card. how does this work? it was way ...

Cancel Service

Hi, I want to cancel my service - it is not what I was expecting. @CS_Agent

Resolved! Only have 5Gb when paying for 20Gb

why hasn’t my data increased to 20? It has been at least two months since I switched plans. It show on my account but not in data in settings on my phone.

Re: Visa Debit Card not Registering

A new here to set it up in the account went through the whole steps of the security and everything. Got the confirmation through my email. Try to use my Visa debit and it states that please use different paying method and that's the only method that ...

Resolved! Re: Payment

I need help. I'm turning away. I went with kudo but I want to come back trying to get a plan but when it takes my Visa debit it says that use other payment method but that's the only payment method that I have. Can anybody help me through

Resolved! dont have access to old number, it is canceled and public mobile keeps sending otp there

Public mobile app says " you already have a profile, we will send sms verification" etc, HOWEVER, the number they have is old and i dont have access. cannot get the code to proceed. there is NO OPTION anywhere to get code via email. i have tried rese...

Resolved! Koodo to resend SMS since dint reply in 90 minutes

I want Koodo to resend SMS. I couldn’t reply in 90 minutes so number hasn’t ported yet to public mobile. Thanks for help

Resolved! Unauthorized access - can't get into myaccount

My service is not working suddenly. I cannot text or use my minutes nor data. I tried to log into my account, but it says unauthorized access. I am not sure what the problem is as my bill was paid on time two weeks ago. Please help as I currently don...

Resolved! Community rewards

I have been helping and contributing to the community help and even used to sell public mobile sims while registering people's sims, even then I never got any community contribution discount. I don't how that works, while they say I can get $20 off m...

Resolved! charged without service

I opened an account earlier today. It said to select a plan, and then I can transfer in my number later (I did the due diligence making sure my number was portable). After creating the account, I was charged for the service and then could start the...

Resolved! Joining Public

I ordered a new SIM card 14 days ago (October 18th), but I have not received it yet. Does anyone have any idea when it will arrive?

Urgent help needed

Need assistance to connect to networktried everything posted even reset the settings , turned the phone off and onwhat else is there that can be done i I need to speak to someone ASAP

Resolved! Verification code

Set up my daughter with a public mobile account and when I go in the app I do not receive the verification code, so I can not access her account. So I'm not sure if I missed a step. She was originally with PC mobile. I do not have the sim for PC mobi...

Resolved! Not able to activate eSIM

I have just subscribed for a plan and tried scanning the QR code provided twice, but the message I got was “unable to activate eSIM, try again or contact carrier”.I did do the pre-check submitting my IMEI to see if it was able to use an eSim, and it ...

Cannot receive any type of verification text messages from any institution

I just ported over my number to Public Mobile, now I cannot receive any type of verification text message or any verification phone calls. It does not matter if its one of my banks or any type of institution that needs to send me a verification code...

SIM card

Hello. I just subscribed and I asked for my eSIM but got an error. Asked for one to be mailed and got an error. Can you mail me a SIM?

Payment gone - Not able to subscribe

Read my msg carefully. Your colleague has already wasted my time and I don’t have time to waste. I tried to subscribe the plan from mobile app and at the selection of eSIM or buy sim it was giving an error that something went wrong try again. I did m...

Resolved! Cancelling subscription

OK, here goes... my sister was visiting Canada from Europe. I set her up with a Public Mobile account for the time she was here. Now I need to cancel her account, but she is in Europe with the sim card. I can't log in to the PM site because they are ...

new phone sim and number activation

hello there something is wrong , i keep going in circles. im trying to activate a new sim nd get my account going . i made payment but it will not let me proceed further

Resolved! Lost my loyalty rewards

Hi,I am still with the old rewards system. Last week I changed plans after reading that I wouldn't lose my rewards for doing so. I still get my prepay and refer a friend rewards, but I lost my loyalty (which was $5!). This could be a deal-breaker fo...

Order a SIM card but haven’t received anything.

Hello,I have ordered a SIM card Oct 27, 2023. Haven’t received any SIM card yet. Want to cancel the order and get refund.

Ugh....around and around 4 customer service reps

Can someone stay with me to solve my problem?Public Mobile is not recognizing and not giving me service on my physical Sim card.-I've been using the service for years-when my credit card on file didn't go thru (cancelled) Nov. 1-i put a new credit ca...

Resolved! delivered yet

I bought SIM card on 25th last month,Haven't got it delivered yet. Can you please help. Thanks.

Resolved! Website

Why is the website so slow? I keep getting "page unresponsive" repeatedly on the usage history page. It will not reload directly from address line. Also, the filters in the usage history page will not allow a date change. I selected 30 days, but ...

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