[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Voicemail says no messages
I’m having issue with my voicemail. I can access and login with password but it tells me I have no messages when I know there are multiple that have been left that I have not listened to. I followed the steps to restart iphone and reset voicemail pas...
Resolved! What happens to leftover minutes?
I currently have the $15/mo plan (100 minutes, 250 mb data). I read that minutes from purchasing add-ons never expire and transfer over to the next period. If I have leftover minutes from the 100 minutes that come with my plan, do those transfer to t...
Resolved! Entered an incorrect ESN/MEID, help!
Hello,I am leaving Bell and switching to Public Mobile. Looks like I messed up the IMEI and now the number is (sorta) stuck. I have access to data and I can call using the phone number I ported from bell, but only the bell sim can receive phone calls...
Resolved! No texts in or out
Hi all, I was able to activate my subscription on Friday night and port my existing number from the old carrier (that account is now closed). I am able to make and receive calls with service from PM but have not been able to send or receive texts (wh...
can't send or receive texts
I'm new to public mobile and cannot send or receive texts. What do I need to do?
Resolved! esim for travel to usa from canada?
Okay so both my wife and I are with public mobile and have like 50 gig each of dataWe are going to florida for 8 days, I'm told that its best to go get a roaming esim like knowroaming who offer 5 gigs in the usa for 15 days for $16Is that what i shou...
Account charged twice
I’m subscribed to automatic payment for my plan. My PM app shows a receipt for only one payment, but my bank statement shows that I was charged twice this morning for my plan. It should only be one payment. How do I go about getting refunded for the ...
eSIM for travel
Will a travel eSIM work in Europe on my phone?
Need to mark my phone as lost without logging into account
Chat bot could not help set OTP to email. Keeps sending OTP to lost phone number only. Account was created before ever whatever ID. Could not sign into app either without phone OTP. Thanks.Need to log into account to update my credit card info
Public mobile points
Are there other ways of earning points than asking and answering questions over here or sharing the invitation link ?
Resolved! U.S.A. data add on not working
I’m in Michigan bought the addon not working, worked for 1%, had to use a friend l’s phone on a different net work also from Canada but his is working
Resolved! Reward program
Do you get rewards if you set up a preauthorized payment through credit card?
Recharge voucher activation
Hi there,I am an Australian traveling the US, heading to Mexico and then Canada soon. I have purchased a voucher on recharge.com for public mobile but am unable to activate it. When I call 611 it only calls tello as I have a tello sim here currently....
No service
Qr code doesn't work. Msg: Cannot connect to network subject code 8.2.6 reason code 3.8 EID xxxxxxxxxxxxxxxxxxxxxx. Contacted Telus, was told problem needs to be fixed by Public Mobile. I've been trying to solve this for 3 DAYS! Plea...
Resolved! Canada-US unlimited talk and text plans
Is long distance calling from one country to another included in the Canada-US unlimited talk and text plans, or just long distance calls within the same country?
Resolved! US addon
If I get the US talk and text add on, can I call and text Canada while I'm in the US?
Resolved! Trouble with Eversafe
I'm having trouble with eversafe. How can I get a customer support agent to contact me.
New phone, how do I transfer my acc to it?
I bought a new iPhone, but can’t seem to transfer my phone # to it. It says unable to transfer phone # and to contact customer service
Resolved! Error in APN settings sent from Public Mobile
I activated in March 2024 and from the beginning I could not send MMS pictures due to an apparent error in the Public Mobile APN. The correct settings are as follows:APN Name: PC MobileMMS proxy : mmscproxy.mobility.caMMS port : 8799Be sure to save y...
Resolved! e encountered an error processing your request.
I can not select a plan and become a PM user as I keep getting this error each time for the last 3 weeks.We encountered an error processing your request..... when I sign in with my account I get this the last 3 weeks. tried clearing cache, tried diff...
How do I use my 5gb bonus data that expires in 150 days before my bonus data that doesn’t expire?
How do I use my 5gb loyalty bonus data that expires in 150 days before my bonus data that doesn’t expire?
Resolved! u.s to Canada phone calls
I have a $34 50 gig Canada - US plan,can I make phone calls from u.s to canada as well.
Cannot receive or send SMS messages (calls work)
Hello I'm a new account.ESIM setup .I then ported my Chatr phone # and calls and data work fine with the new transferred #.Only thing not working is the SMS send and receive. It seems to stuck on "setting up" with the original temporarily public mobi...
Full access about login
Hi. I asked a question last time. But I only got answer that I needed to contact chatbot. This is my situation. At first, I paid for a plan and tried to transfer my number from Fido that I used to use. But I couldn't get a digit code through the mes...
eSIM to SIM card not working
HiI am new customer. Onoine, I choose eSIM card but my phone is not compatible. I brought a physical sim card but could not change the option (esim to sim). How to go back to physical sim card?Thanksfor your help
Public Mobile Phone number
Is there an actual help line phone number for Public Mobile?They have my original phone number that I transferred to Public Mobile but the system does not work on my phoneSo I would like my original number back please.
Cannot send/receive SMS, iMessage issue, Voice Mail number after number transfer to Public Mobile
@CS_Agent I started transfer number since Sat Apr 20 5pm PDT. Got SMS message and say YES to my old provider. Then I switched the sim. I can receive/make phone call. I can use data alright but:1) I cannot send and receive SMS. Trying this by putting ...
