@melodyliu
Personally, I would recommend picking one up at a local corporate Telus or Koodo location.
Then, contact the customer support agents as outlined above and request that they refund the purchase price of the SIM you ordered through them.
This is a routine request for them and due to unnecessary delays in fulfilling orders they will likely accommodate this request.
To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.
