Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello i have switched my phone plan to 5g , it was 3g before. Ever since i have changed it early this morning because i am now in the us, before canada and now i still have no service. Please help me
I recently moved from fido to Public about 3 days ago. I was successully activated the account - making domestic calls, receiving domestic calls but getting internation calls from overseas is not working. It seems SMS from overseas is also not workin...
I transferred my phone number from text now app but it does not seem to be working with public mobile unless it hasn’t been activated yet what can I do?
I recently went to Hawaii and could not connect my phone to 5G. Only LTE network was available. And there were times where my phone was connected to T-mobile but couldn’t use data. My 5G plan works in the US and Canada.
Hellowhere is PAYMENT TAB located in my account. I want to make a VOUCHER PYM'T.PLEASE HELP BY GIVING ME DIRECTIONS on how to access REDEEMThank youMelvs
Hello. Mail box says , no messages , yet I know there are some on there as i got friends to leave a message and tell me they did in fact leave a message. Any ideas on whats happening or how to fix ? Thanks!
Hello there, I have had an account with Public Mobile for a while. For a few months now I have not been able to log in to my account. Every time I attempt to do so (even on the App), it forces me to 'resume activation' (even though I already have an ...
Trying to get OTP but not receiving it via sms. Checked phone number and it is correct
hi there, i am thinking of getting the $15 plan. I see that there is only 100min Canada wide Calling. My quesiton is: Would I be charged if people call me? or only when I make the calls?
I ported my number and it was successful for data and talk. I turned on and of my phone, I have reset the network. The text were still going to my fido number which now doesn't work. It seems like the port only partially went through and that the sms...
On March 8th, I got a text saying that I got 240 GB for free because the reward program was changing. I could see it was under add-ons in my account. I know for a fact I didn't use it all. It said I had 150 days to use it. Today, my plan renewed and ...
eSIM installation problem. Tried many times
Hello,I got a text message from 611 that my payment did not go through on April 1 and I need to make a payment to renew my plan. I checked my VISA card and it was on a pending status on their end.I made a payment on April 1 using a MASTERCARD which ...
I am a public mobile user and I want to transfer my eSIM to a new phone. However, the original phone doesn't support a direct eSIM transfer so I had to purchase a new eSIM which was free. PublicMobile says that I activated my eSIM on my new phone but...
My esim is not getting activated
I have been on a PM plan for 7 years. My debit card expired so it was unable to renew my plan yesterday. When I noticed today I purchased a PM Voucher and applied it to my account, but it's still not renewing my plan. When I try to do so online it's ...
Hi,I just subscribed to a $39/MO plan for Canada-US, with the e-SIM option, but when I got to the Step #6 I got this message: SUBSCRTION NOT ACTIVATED.Can somebody help/guide me to get this subscription activated?Thank you,Sorin
I purchased US talk and text but it is not working. I tried turning the phone off and on. I tried changing network providers from T Mobile to AT&T. Data is turned on. Still not working. I bought this add-on 2 months ago for a trip to Florida and it w...
I ported my number from Rogers 5 hours ago and have spoken to customer service who have confirmed that the number was ported correctly. I have reset my phone but I still cannot receive or send text messages. Does anyone have any suggestions? I’m on a...
I just bought an esim and it’s been on activating for a while. Please help
I’m a new customer. I’m stuck in a nightmare cycle of logging in/logging out while trying to get answers about eSIM installation that doesn’t work.
I ported over my old number a few days ago. The number said successful ported. The problem is that it is not fully ported. I am sharing a number. I can call out on my phone and it works, but when others call me, they get the guy who lives in Dartmout...
Getting a message saying forbidden A1 when trying to log into my account. Please help.
You should not be allowed to get rid of rewards for loyalty. When you launched the new rewards program you said "Joining Public Points is optional for all existing customers". However now you are going back on what you agreed to. This forced tran...
If I purchase a US roaming add-on for 15 days when would the add-on start?
I'm trying to transfer to public mobile and requested an esim card. It won't download nor did I receive a QR code in the confirmation email. Good luck trying to reach an agent.
I am unable to install the esim and want to cancel.
I am having trouble updating my auto-pay card. The old card has expired and when I enter the new card details it says "Sorry, we’re not able to process this request at this time. Please try again later.". This is the response I have been getting for ...
I went and set up my public mobile account when I placed sim in phone it doesn’t recognize the sim , I had a previous sim from public mobile on the same phone long ago. I have a account that I just payed for , how to I get a new sim for this new acco...
