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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27055 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38935 Views
  • 185 replies
  • 29 Bravos

Resolved! Activation

I tried activating i got error 821 and my account was charged for the payment and its telling me to make a ticket

dsmith9973 by Great Neighbour / Super Voisin
  • 601 Views
  • 3 replies
  • 0 Bravos

Resolved! data leakage

I have  pixel 2xl phone and even though I shut off my data and my wifi I still get emails (gmail) coming into the phone using up data. does anybody know how to stop this leakage ? Regards 

marq by Great Neighbour / Super Voisin
  • 656 Views
  • 4 replies
  • 0 Bravos

My data

Hi my data doesn't work 

Delaram by Great Neighbour / Super Voisin
  • 347 Views
  • 2 replies
  • 0 Bravos

I have been double charged.

Hi there, I have been double charged for my 40 dollar/month plan even though it is my first month and the second charge was supposed to come very late in April. I have confirmed this with my credit card company, and they see two full charges on my ca...

Javid74 by Great Neighbour / Super Voisin
  • 781 Views
  • 6 replies
  • 0 Bravos

Resolved! Incorrect ESN/MEID

I transferred my number from Shaw to Public, I received Shaw's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?

tanya1255 by Great Neighbour / Super Voisin
  • 756 Views
  • 6 replies
  • 0 Bravos

Resolved! Tax change on Mobile Bill

Hi team, I recently moved to Alberta from Ontario. My number and account was registered for Ontario's address. I just updated my address to reflect my new Alberta's address. My question; until now I was being taxed as per Ontario (13%) on my mobile b...

mitulrami by Great Neighbour / Super Voisin
  • 805 Views
  • 4 replies
  • 0 Bravos

US Roaming

The US roaming bundle does not say if it has any data or not. So if I need US data and some ability to talk or text which bundle should I take

aranade1 by Good Citizen / Bon Citoyen
  • 557 Views
  • 4 replies
  • 0 Bravos

Unable to log into my account from my phone

When I try to log into my account from my phone via the sign in button on Public Mobile home page it says "Page Expired. The page you are trying to access is no longer available". In the past, I have been able to refresh and after a few tries it will...

laurastrauss by Great Neighbour / Super Voisin
  • 277 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot Activate from koodo

Hello, I'm trying to activate a new plan from Koodo. However, the activation appears with an error code. I checked my bank CC and payment went through. Can an agent please contact me? Thank you

NadiiaMaloava by Great Neighbour / Super Voisin
  • 1077 Views
  • 9 replies
  • 0 Bravos

5B1

My partner and I have both use Public Mobile and are getting "5B1" on a number we need to call. It won't connect either of us to this number. The number is for BC Ferries and is definitely valid. Please help!

Annie13 by Great Neighbour / Super Voisin
  • 1968 Views
  • 11 replies
  • 0 Bravos

Resolved! Port a number to a new service - Old Device cannot power on

I'm having an issue with porting a number from Rogers Pay as You Go account to Public Mobile. The issue is that the old device has stopped working and will no longer power on. When I fill in the form to port the number to public mobile it cannot comp...

pawelczykm by Great Neighbour / Super Voisin
  • 540 Views
  • 4 replies
  • 0 Bravos

Resolved! No action from PM to resolve unsuccessful activation

 6 days ago I bought a $40 plan and asked to transfer my koodo phone number. At the end of activation  process I got a 821 error. No answer from customer support to resolve the issue. Very disappointing! So far, I think I have lost $52 and lot of tim...

mosaed by Good Citizen / Bon Citoyen
  • 965 Views
  • 11 replies
  • 0 Bravos

Resolved! Activation error

Submitted 2 days ago for activation and still have not received message from PM requesting authorization to port number from Fido.  SIM card for PM is in my phone. Fido says they are waiting for your request and it will automatically be ported. Charg...

JoanMellyjo by Great Neighbour / Super Voisin
  • 899 Views
  • 6 replies
  • 0 Bravos

Payment

How can I change my credit card number   the one that is registered in no longer valid

Karen17 by Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 0 Bravos

My service is not working

My 100 minutes expired and the service is not available.  Still 5 days remaining for the next bill

Lisa773 by Great Neighbour / Super Voisin
  • 388 Views
  • 3 replies
  • 0 Bravos

Unable to Make Outgoing Calls

My wife has been unable to make any outgoing calls for over a week.  I've scanned the forums and it doesn't look like it's an issue with everyone.  *611 works on her end and she is on the $25 unlimited Canada wide plan.  Incoming calls and all SMS se...

BooRadley by Great Neighbour / Super Voisin
  • 553 Views
  • 4 replies
  • 0 Bravos

Unlimited Calling - Can't Make Calls

I signed up with Public Mobile a week ago. I have a plan with unlimited minutes. I've run into this problem for the second time where I can no longer make calls and get a recording that says I have no available minutes left. The first time this happe...

SusieQueue by Great Neighbour / Super Voisin
  • 310 Views
  • 1 replies
  • 0 Bravos

Lost incoming messages - Any way to recover them?

I was recently out of Canada for a week. Upon my return I turned the airplane mode off but got not a single delayed text message, which was a surprise given that with past services providers I got all delayed messages right away.I just logged into my...

nestordt by Great Neighbour / Super Voisin
  • 356 Views
  • 2 replies
  • 0 Bravos

Resolved! US add on

I recently purchased 1000 US minutes. I’m in the US , when I try to use my phone here ithe voice message I get is telling me that my plan does not support , ?? I already put an add on

Earl2 by Good Citizen / Bon Citoyen
  • 2041 Views
  • 28 replies
  • 0 Bravos

Call forwarding: connection problem or invalid mmi code

I'm trying to program my Call Forwarding but I'm getting the following error: Public Mobile MessageCall forwardingConnection problem or invalid mmi code Reference:https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding

omin by Good Citizen / Bon Citoyen
  • 1129 Views
  • 1 replies
  • 0 Bravos

Some people can't call me

Some people can't call me and text messages from them are not received since I switched to Public Mobile and transfered same number.

Elaine90 by Great Neighbour / Super Voisin
  • 703 Views
  • 5 replies
  • 0 Bravos

trouble transferring number

Hello I am trying transfer my number to Public but it has been two hours and I still have not got a text from Virgin for the transfer of 416-xxx-xxxx, IMEI xxxxxxxxxxxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information  

PamC by Great Neighbour / Super Voisin
  • 332 Views
  • 2 replies
  • 0 Bravos

iPhone XR

i can receive calls but can't make an outgoing call everything else works. can you help please 

king43maple by Great Neighbour / Super Voisin
  • 358 Views
  • 2 replies
  • 0 Bravos
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