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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! cannot make a payment after changed my subscription

Hi, I have changed my subscription since today , it was set up with pre-authorized payment but it didn't work, the account is put on hold but I cannot make a payment, when I tried to pay it says Sorry, we're not able to process your payment at this t...

Resolved! Need to port back to Public Mobile

I had ported out my Public mobile number today. But I am not happy with the service so I want to port back to Public mobile. Question to @CS_Agent Can I port back to Public mobile with Same number and same SIM?Am I eligible to to keep my old plan a...

Resolved! Question about new 5G plan

There's a recent 5G plan announcement from Public Mobile that offers 20GB for $34/month:https://subscribe.publicmobile.ca/en/bc/activation/plans/20GB-5GspeedMy question is, how much data do you get for a month? Is the 20GB each month, or is it 20GB f...

Resolved! Reclaim number

Lost access to all devices and recovery options. Cancelled account payment and now want to get number back to get access back.

Problem activating my number

I am trying to activate my subscription, porting my number over from Koodo. The activation failed. I submitted a support ticket. I got an email telling me to call the port department. I called the port department and they didn't know how to solve the...

Resolved! Redeem points for Canada texting

I don’t see how it’s fair that points can be redeemed for texting and calling in America but they don’t have the same option for Canada as well?

Resolved! Reactivate?

My number was ported out by accident. Is there any way to reactivate my login and old account back to public?

Resolved! New Public Mobile customer. Did not receive transfer SMS from old provider

Hi thereI am a brand new Public Mobile customer. I requested to Transfer my Number via the app. My old provider is Zoomer Wireless (Cityfone). It has been about 90 minutes since I requested the port and I never received an SMS from Zoomer I had my...

I want to port my existing Koodo number to Public Mobile. I do not have a SMART phone.

I need help activating an account. I want to port my existing Koodo number to the the $25 3G plan and already have a SIM. I do not have a SMART phone so I need someone from Public Mobile to do what is necessary.

5G 20GB plan $34 mo question

Hello, I just purchased the $34 20GB 5g plan for $21 using bill credits. I have a 5g compatible phone but live in an area where i have no 5g service, so i couldn't get data to work and had to pay an extra $28 to revert back to my original 3g plan. I...

Resolved! Re: Have a number transfer issue

Hello I am having issues porting over my number can you DM me the number please?

Resolved! eSIM card

My eSIM card was rejected on my new Iphone after i purchased a Public Mobile Subscription. I have no service. I cant call and ask for a new eSIM card. How do I get a new eSIM to try again

Can I port my number before I get my new sim?

My plan with my chatr ends tomorrow. The sim will take two days to arrive. Can I immediately port my number after I make my payment?

Resolved! Remove the temporary lock on my account

I need the temporary lock removed from my account so I can pay my phone bill and use the phone for a school interview in 15 minutes. Please. Any help?

Stop Service and keep my phone number and plan

Hi Team, I will go outside of Canada for half year. Is there a way I could stop Service and keep my phone number and plan for half a year? Also, I know there is a way for no subscription for 90 days. How much monthly fee do I need to pay if I pause m...

Resolved! can not get Unlimited US Talk and Text Bundle to work in the US.

We used 10 points on Nov. 11 to get Unlimited US Talk and Text Bundle for US. trip today . But it is'nt working my Husband call phone home but can't text etc to any one in the US. Not sure if my husband missed a message when he crossed the border f...

Resolved! Email

Can someone tell how to shut down the support message coming through my email

$34/month 5G 20GB

Does this only apply to eSim? I hope it's can be on physical card.Thanks

Resolved! Missed And Delayed Texts

Why does this Site make it so hard to directly contact an Agent? I don't know how to do that. As this is a Technical issue and not one for our general PM population.A Text was sent to me on Oct. 11 re: a Funeral of a dear Friend. I not knowing that t...

Resolved! Plans

If I change plans I have 4gb data bonus and also I have 1000 international minutes will I lose them I am changing to a 5g plan

Resolved! Billing inquiry

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Resolved! transfer from Public existing mobile number to new SIM card

so recently tried to transfer my current Public mobile number to another Public mobile sim card, one card had the number that I want to keep the other card has all the rewards on it. on the login page under profile it has page for transferring number...

Resolved! Switching Plans

Hello, I just signed up $34 20G 4G plan, the next day your 5G plan for the same price came out, can I switch to the 5G plan now or I have to wait for renewal date? If I can switch it now, since it is the same price, am I paying any additional cost?

Suggestion: My Account

It will be nice to have time and date somewhere at the top of page as a proof that one CAN log in even though some claim they cannot.Something like this:

cant update my address

I cant update my address is saying invalid

Resolved! Nothing works

Can't submit a ticket; can't send message; have tried everything; different browsers, etc., etc.

lost email

i lost my email account, couldn't access to activate my phone service, (disconnected for a reason i have not clue still, cause my credit is still valid). had to create a new account but had to use a different # to register to even come join this cha...

Not getting service

Hello @CS_Agent in our Community,My phone's service isn't working. I've double-checked that it's not on airplane mode and I'm unsure of the next steps. Thanks for your help,Debbie

Can't log in

I am trying to change my payment method. I can't log in. I have tried resetting my password and still can't log in. I said i forgot my account and you sent an email to the one i was trying to log in with. My wife handles ALL of my computer crap, and ...

phone

How do I cancel my account

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