Payment

[Karen17]

How can I change my credit card number   the one that is registered in no longer valid

[softech]

@Karen17 were you using Chatbot?  use 4 digit pin to validate instead ofy Account 

or direct message PM support instead 

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[dust2dust]

Are you not able to login to your account?

I've had better luck with the pin verification option if you know your 4 digit account pin.

[Karen17]

Why can't I submit a ticket

[dabr]

@Karen17    You'll need to login to your self serve account and update the payment card by selecting Payment>Manage My Card.

Make sure to use incognito/private mode on the browser because of caching issues with the site or try another browser.  Desktop is also recommended for making any changes to the account.