Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I try to login in to my account. It says page under matinence.
Hey everyone! So I’m going abroad in a few months and decided to plan ahead. As many of you know, PM doesn’t have data roaming (besides the US) so I was looking for eSIMs. I stumbled upon Airalo on tiktok and it looks like a decent option especially ...
PM will no longer accept my pre-authorized credit card payment for my daughter’s cell plan renewal.Any idea whats going on? I have been trying all day and now her account is suspended.
I’m using Iphone 13pro, everything worked fine before. I had a trip in another country and removed PM SIM card during that period, after putting it back in after the trip, I got issue with data. I can make calls and text messages, the 3G is displayed...
Hello Community! I activated an account with PM today for the first time and several hours have passed where my phone days "No SIM". I have tried everything I can and my partners SIM card works just fine (they just signed on with PM today as well). A...
I just purchased an iPhone 13 and it says "SIM Not Supported upon" setup. Here are more details it provides "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currentl...
When I try to log in as usual, it comes with a message saying unauthorized. Any tips to resolve this? How do I speak with a customer service agent about this? Thanks!!
Been waiting since Saturday to get my number ported so I can use my phone and still haven't heard anything I really need my phone as I am always outside in the woods
I want sign in. Add-on option
It says no SIM card but I have mine in. I have tried all your suggestions from the computer you have but nothing seems to work; therefore, I was wondering what I should do. Thank you
Does this plan expire at some point, or is it a permanent plan on your account if you change your plan to it?
I bought a sim card plus 2 vouchers, I want to activate my sim using my vouchers as payment but it doesn't give me the option and I can't create an account either... How do I do this???
I am trying to port my number from zoomer, but it didn't like the IMIE and failed. I got a text message from PM saying that port has failed and included a link to chat with an agent but the link doesn't work. is there a number I can call to re-initia...
I ordered 3 new sim card more than a while ago now and I dont have them yet. Its been more than 10 working days. How do i get in touch with someone from PM to see about my order?
There was a problem activating my account so you told me to submit a ticket here, not sure what I am supposed to say...
I recently signed up for 4 G but my phone says 3G. Can I assume settings need to be changed? How to?? Thanks
I activated my SIM card today and requested to have my phone number ported from Koodo at 2:00 pm. Koodo says they approved the porting then cancelled my Koodo account. When I spoke to Koodo rep, he says the number is showing as 'dormant'.Public Mobil...
I have transferred my sim card to an iphone 8. What is the Sim code to get into the phone
I had some issues when I purchased US Roaming. After purchasing another 10 days (I have the receipt), it was never credited to my account. I had no choice but to re-purchase (It was applied immediately). I submitted a ticket on the morning of the ...
I placed an order for sim cards for two yesterday.My delivery expectation was also calculated to be within two business days through Canada Post.I was informed that the tracking details will be sent by email to the email address that I added to the o...
Hi I am wondering is the Canada Wide - 15Gigs - 4G plan still available? My friend joined this plan: And this to me is better as it has no end date, so it will always be that same price, rather than 20 gigs for $35 plan that lasts for 15 months, ...
Hi,Every month I get 3 GB total (1GB + 2GB). It was a $25 monthly deal I signed up for back in March. I noticed I am having no Data after my 1 GB is used up. What is going on Public Mobile?!
Tried pressing 1. "Hi, public mobile here. Sorry, your call cannot be completed as dialed..."Tried *86 - same thing...
I have a plan with unlimited provincial calling but almost every time I try to make a local call I get a message that says I am out of minutes. Once every ~15 times or so I try an outbound call it works. I am in Ontario with a 343-XXX-XXXX number if ...
I had selected the $40 for 15g to switch over on my next payment. I just checked and it didn't switch over. How do I get this rectified so, I don't have to pay double?
Hi all, I am on $40 15GB plan joined around Halloween. Can I plan switch to the black friday promotion $35 20GB? I can go to the change plan and put in the promo code, but will the system grant me the $20 discount from $55?
I ordered the Public Mobile SIM card through Amazon and it doesn’t fit in my iPhone 10. This is puzzling. Any suggestions?
Hi,My credit card was expired and I wasn't aware of it. My service was suspended.After I updated my card info, and pushed the payment. It said my account is back to active in "My Account". But my service is still not restored. I tried turning off/on ...
i received an e-mail on nov 15, the e mial stated 60$ off for an samsung a13 rebuild 259.99 to 199.99. i clicked the link and bought the phone, i was charge 259.99 not 199.99. I also did not receive the free sim card in the box.thanks
I'm down in the states for the winter. I took my public mobile sim out of my phone after i crossed the border and put my t mobile sim in. I put the public mobile sim in a little pouch with some other sims I have. ie UK etc. I needed to put my public ...
