Community

Resolved! login and password reset impossible

Hey there,I suddenly am not able to log into my self-serve portal online anymore. I'm certain that my login info is correct but I only get the "Sorry, your login attempt failed. Please try again." error.  Resetting my password is also not possible si...

Resolved! password reset

hi i need a password reset as i am locked out from my account how do i do that

Resolved! Samsung Galaxy S20fe

is the above phone compatible with Public Mobile plans?

Resolved! Email changing in self-serve

Hi, I purchased my sim card and plan at Walmart. But the guy there filled in the wrong email for my account. I could still log in but I am trying to change it so that I could match with my community email for rewards. What should I do? Thanks! 

Resolved! Message failed to send but still delivered

Hi, why do everytime I send my text, it tells me that message has failed to send but it is still delivered to the recipient? I have been struggling with this for a while now since I have been sending many duplicates messages to my friends and family....

Resolved! Spam call from many users

Hi, I signed up for my Public Mobile plan around 1 month ago. Recently, I have been receiving a lot of spam call from unknown users. I have never given out my phone number for anyone. Does it have to do with my mobile plan or is it anything else? Wha...

Resolved! Change plan is not working

I'm trying to change my plan but the links on the page are not working. There's nothing on the New Plan section and when you click the Try out More Options link, it shows an error page.The Change Plan Now and Change on Next Bill Date options are disa...

Resolved! Can I switch my plan with Public Mobile at any time?

I have been with PM for over a year with the $50 /month plan with 8.5GB Data. PM is now advertising the same plan for $50/month with 10.5 GB of Data. Can I log into my account and update my plan to increase the data, without any disruption to my exis...

Resolved! SIM card has not received

Hello, I made my SIM card order xxxxxx on Sep.4 but has not received it now. Whom can I contact? Thank you.Wendy

Resolved! Unable to port number

Hello. I am a Store Manager at Koodo Mobile in the Avalon Mall. I was advised by the chat team to create a ticket on the forum to help a customer port their number from Koodo Prepaid to their new Public Mobile account. Customers Koodo # is 709-xxx-xx...

Resolved! My simcard not yet arrived

Hello everyone I am new to this communityI ordered my simcard on the 7th of September but still not arrived. Whom should I contact  thanksdeena

Resolved! NO Services

Hi there! I have bought a new SIM card for my daughter  and did the self activation the way we have done before. But this the first time it's giving me hard time from September 9th to till now shows " NO Services" . Is there anyone can help me to res...

Resolved! SIMCard not posted yet

I have bought a SIMCard online on September 5 and nothing was delivered yet. Today is September 14. I will leave my address tomorrow. I do not know what should I do?

Resolved! Re: Switching plans

I currently pay $35 for 3G data with promotion 2G dataif I switch to $40 for 4.5G, Can I keep promotion 2G or I have re-signed up to new account to get that deal ?

Resolved! Remove my account and autopay.

Resolved! Umidigi A9 Not on cell phone list

Hello - I just bought a Umidigi A9 on Amazon and I see that it is not on the list of cell phones that are compatible with the Public Mobile network.  Is this because it is a new phone and not yet listed on the PM network.  Will I still be able to acc...

Resolved! Referral code for 10 dollar credit

Hi, Dear,  I have used my friend's referral code when I signed up with Public Mobile and it says it will be used in the next bill. However, when I open my account today, I do not see the credit in my account. What happened and how to fix or need wait...

Resolved! Constant SMS (Text) Issues In Last 2 Weeks

Hi there, It seems for about the last 2 weeks I am having text issues. I am experiencing: 1) 2FA (2 factor authentication) from multiple services are taking an extremely long time to be received.  2) Sending and receiving text are delayed, or fail.  ...

Resolved! Not receiving sms confirmation codes

Hi there! i recently switched over to public mobile and it’s all been great except for this one thing. When I try to log into an account and it tries to send me a verification code through my phone number, it never shows up. I’ve tried the SIM card i...

Resolved! Cancel auto-pay

Hello there. I opened a phone number for my dad in July. I signed up for auto-pay but haven't registered for the online self-serve account. Now, my dad went back to Asia and took the SIM card as well. I need to cancel his number but since it requires...