Community

Roaming data not working

I am currently in the US. I got a roaming bundle but ran out of data before the 10 days are up. I added a 1GB data add-on but it won't work. I had a problem like this before. I can't find a way to contact someone who can help me. Can anyone point me ...

Account is attached to old email and can’t verify account

I am trying to verify my account to update my payment plan but my account is linked to my old email which I do not have access to anymore. Usually it can verify through SMS but it doesn’t give me the option. I do not have phone service since I didn’t...

Password and email change

Yesterday I got help resetting my email and password, I was able to login but after 30 minutes I logged back in and it said incorrect password or email, so I try to rest the password myself and it said there has been an error resetting your password....

for a death

I would like to speck to someone for the death of my dad who had a cell phone with you guys

Cannot register my Sim card

Trying to register my Sim card with my canadian credit card and will not let me.  I have checked all the data enter multiple times and it is all correct 

I need to change email I used to register for my account

I need to change my email I used to register for my account

Number porting

I was transfering my number from Telus to Public modile. The transfer never went through. I never received a message on my Telus sim card as it had been canceled. So my number is still on Telus but it says my public module acc is active and I paid th...

Add on

My Data is to expire on 08/12/2022. On 08/10/2022 added $Can 25.00 . The system did not updated the expiry date yet

Stolen number

Thank you for all your help everyone 

Update plan

If I update my 3G plan for a 4G plan (same data or above) I should be able to keep the promotional extra 2Gb data added to my plan that I got when I signed the contract with them this past february right?

No verification OTP recieved

Hi, I need to update my payment method as my VISA expired. Usually, it would happen through autopsy. However, since it got expired the 'my account' has been suspended and requires further verification to log in. This verification prompts me for an OT...

Data issue

Hello. I have 1 GB available and used 225 MB so far. But Public Mobile sent me SMS that I used 75 % of my data!What is going on? 

New rewards program

If I switch to the new rewards program do I loose my 5 friends referrals?  Thank you 

Missing SIM card

I ordered four Sim cards. Two SIM cards have arrived. My order numbers were 299848 and 299845. I’m waiting for the other two SIM cards to open for new accounts.

Data Usage

How do I see what is using my data?  I received the 75% and the 95% usage messages but when I go into my account and go to usage history, filter for "data",  it says "no usage records found".  I even change it to 60 days and it says the same thing.

Going to US - Roaming plan

I am in Canada and I have just bought the US talk and data plan and now trying to call the hotel in Minnesta 1(952) number. I am getting the message that I have used all the minutes and can not call this number.  please advise    

How to disactivate

How to disactivate my plan

Billing about transfering numbers

My 90 day plan just got renewed for $90, however I want to transfer to another carrier. Will I get a refund for the amount of days i did not use the plan (88 days), since I am leaving public mobile.   edited by computergeek541: miscategorized as Comm...

How to updated credit card details on my account if I forget I'd and password

Unblock account

Adding money to my account

I for some reason since the website changed, cannot add money to my account to renew for the month. Is anyone else having this problem?? So frustrating. I click on add money and it does nothing.