Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i can't log into my account to add new sim card cause i forgot password and i cannot reset password because i can't get verification code from my texts???? how do i reset my password
So I'm not talking about the voicemail where you call someone's number and it goes to their voicemail after they dont pick up. I'm talking about the voicemail where you dial your voicemail mailbox, "press 2" to record a message, get options to flag t...
Hello,I set up auto debit on my credit card on 25th July, the payment supposed to be taken is $13 ($15-$2), but I have just noticed on my credit card statement its been charged as $42.30, also its not showing any balance in my account. I dont underst...
Telus does offer refurbished phones but lowest they have for iPhone is SE and XR. So is Mobile Klinik the refurbisher? Note price differences.
How long does it take for a number from Public to change to another number provided by public? I've waited the two hours, and yet I am still unable to make, recieve calls, texts or use data. I am connected to the Public network however.
How can I get my data to work in the US. I have done all the things they tell me to but it still doesn’t work? Thanks
I just registered today and I am in the same boat. I can make calls but cannot receive calls.
Trying to activate and it says invalid number but that's the number on the sim card
Hello,How do I send a message to contact moderator team? I need o replace my damage SIM card with new SIM card and new support/ instruction.
The phone has the following network bands. Will it compatible with the public mobile network? Thanks
Hi Team, I got my public mobile sim activated today at the store with $35 plan. He forgot to apply 2GBBONUS coupon code while activating. How can I get it fixed?
Hello, My service was permanently suspended after 90 days yesterday. I forgot credit my account before it was suspended. How can I reactivate my account with my old number? I want to keep my number. I am not in the country right now, but will return ...
When I try to log into my self serve account, it says password incorrect. When i try to reset my password (enter email twice) it says account locked?? my public mobile number is in use by me... I wanted to access my account number somehow
How do I unlock my phone. I accidentally locked my pin, and need puk code.
Anyone else unable to receive the 2gb data promotion on their account?
Hi went to make my payment today and it rejected the same card I’ve been used for over a year now. So now my account is suspended and money on hold from my bank account. Tried doing it again, but my self service page says I have enough on my account....
I wonder wether post services puts the sim in the post box or deliver it at door in high rise buildings.
My plan was suspended after my payment didn't go through because I forgot to update my payment method. Phone doesn't work. So I go to make a payment through the site using my new payment method, select Amount Due, and when I click Submit I get the me...
Changed my plan and paid for it yesterday (before my renewal date). Topped up for the appropriate amount. I'm still stuck on my old plan and now need to pay extra to change to the plan I've already changed over to??? Beyond frustrated. Any admins tha...
I am trying to find a past call to a specific number. Is there an easy way to do this without going through every single page of calls?
HiI have 250 MB of data received every month and 2GB of add on data, I want to use the 250 MB I received every month first, but 2GB add on is consumed. what should I do? thank you.
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