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I bought on March 10, 2023: US Roam-Talk Txt 3 GB Data(15d) $30.. But I just saw 250 mb for 10d

qifazheng
Great Neighbour / Super Voisin

I bought on March 10, 2023: US Roam-Talk Txt 3 GB Data(15d) $30.. But I just saw 250 mb for 10d in my account.

2 REPLIES 2

dust2dust
Mayor / Maire

Click on the little spinner refresh under Shop Add-ons. Then please provide an image of your add-ons showing the roaming items. You should only see data then text then minutes.

The below is an image of text and minutes.

dust2dust_0-1677977385390.png

hTideGnow
Mayor / Maire

hi @qifazheng that is not right.  Check again using Incognito/private/secret browser mode again to confirm

 

if still showing 10 days, submit a ticket with PM agent 

 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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