Just bought a new e sim

[yara_fel1]

Could not activate it on the new device,  please help me 

[slusagm]

did you receive any eSIM QR code in e-mail?

or you able to login again and install the eSIM?

if you need PM to help ,  ask them.  

Since you probably cannot login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@yara_fel1 

so can you re-start that activation process again ?

[yara_fel1]

Yes, I downloaded and paid, then I decided to install it later and pressed install later 

[hairbag1]

@yara_fel1 

you downloaded the Public Mobile app to your cellphone and started activation...right ? How far did you get ?