03-11-2023 07:45 PM
Hi, Public mobile,
I ordered a sim card online on Feb 19 and till today, I still have not received the sim card. My account was charged. Can you please check your system and make sure the sim card was shipped, please?
Solved! Go to Solution.
03-11-2023 11:07 PM
We are customers here in the community
03-11-2023 10:17 PM
Not even 3 weeks from February 19 to today.
03-11-2023 08:01 PM
Usual delivery time is 5-10 business days but some experienced even way longer delivery time.
Wait a week or two more and then ask for replacement or refund from agent.
03-11-2023 07:54 PM
hi @jordan_kamga Sim card order could take 3 weeks. But , it is almost one month now. Submit ticket by messaging them and ask for update
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
