Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I switch from a 3g plan to a new 4g plan will my bonus data & minutes transfer over to the new plan?
I can't log into my account to change my Sim card. Keeps telling me there was a problem changing my password or that nothing matches. Please help
In the near future, will PM consider lengthening the time of US roaming data for more than 10 days? This would really be appreciated by snowbirds like me who live in Florida for 2-3 months. Thanks for responding.
I can not sign in to my G5 network?
My wife and I both have PM phones, and neither of us has service today. Our friend, so a third phone is not working either. We all live in Port Rowan.
I am out of country indefinitely.Please help me deactivate my account indefinitely.
Hello,I recently received a new credit card number and I am trying to change my pre-authorized payment details. The website is not processing them - it keeps saying "Oops. Something went wrong. Try again later."I've also tried to just make a payment ...
I am going to be traveling abroad for 4 months and I am wanting to pause my account for 90 days to save money. Some of my accounts require 2 factor verification with my phone number and I am wondering if I am still able to receive texts while my acco...
Since yesterdays upgrade, my phone has stopped sending or receiving calls. I tried calling my cell from my spouses phone and it went straight to voicemail without my phone ringing. Texting seems to work.
Hi I need a PUK number for my sim. I tried 3 times and now it says I need a PUK. Could you please check this out for me. Thanks Sam
Been with PM for 5 years with pre-authorized payment. I received an SMS from Public Mobile indicating that there is insufficient funds in my account to renew my plan. However, I have already setup a pre-authorized payment?
Hi there, How I can add a new visa card?I have tried many times but it does not work. Kind regards,Saber
Why is the new update for the website so glitchy? Half the time it kicks me out for just choosing a link from the drop down menu?! And then I can get back on the site from chrome I have to use Samsung internet. I do like the usage setup more with the...
I have 2 accounts with PM. One of the accounts has an email username that is no longer in use. How can I change the username as I cannot access the account to change it.
Hi everyone, I just upgraded to the new 4G plan, 6GB. I ran a speed test and my download is 0.65mbps and upload is 3.11mbps. when I was on the 3G plan my speeds were roughly 3 and 1 mbsp. Why is my download so much slower on a supposedly faster plan?...
@has anyone else had a rogue payment come out of their account?
i have not received any phone calls in a while, i think something is wrong with my phone,
I think this is going to be an issue with a lot of people. I have a really old account. I have been keeping it active without a sim to hold a vanity number. I do not have use of the email anymore. I’ve been paying it after 89 days for the last 4+ yea...
I've been trying to log into my account for 2 days now after receiving a text saying that there are insufficient funds. I believe other members have had the same problem. Unable to log in or change password. So frustrating. Anyone able to resolve thi...
I had to do a double take and then confirm by logging into my other account. but indeed the "My Account" page has the wrong dates displayed for 30 day plan cycle. They are a day early and the last I looked the rewards account was still a day late. Th...
Have tried multiple cards, same result. My expiry date has run out on my current card and new card has been issued same numbers different date, different cvv.
I just bought a new phone - Samsung S22 ultra and I can't send or received MMS messages. The MMS messages say I have sent them but people are not receiving them. Regular SMS is working. Please help. Erin
It’s been all day that I haven’t been able to use my phone for calls. I’ve missed some really important calls today…. I’ve tried many attempts and also use all different can of payment to renew my contract but it keeps on saying there’s an error? Thi...
SO HAPPY TO HEAR ABOUT 4G availability on this network. I was considering changing providers for faster data, but all the major company's plans are outrageously expensive. Also, the recent Rogers Outage made me SO HAPPY to be a Public Mobile Customer...
It has a login issue tonight. I typed my email address and password prefectly and then go to verification section. I typed the six digits on the website. Everything is correct and it didn't go through. It is supposed to be the overview page after log...
Hey folks,I just upgraded my plan to a new 4G plan and when I did it's showing 0's across the board for my rewards. Anyone else having this issue? I'm also unable to access my rewards page. When I contact customer support (here on the community) and ...
My Phone was stolen abroad, I'm still abroad and my account is on temporary hold. I want to keep my old number, but how can I tell when the 90 day limit is up in order to not go beyond that thereby having to get a new phone number? I want to retain m...
I am currently having old $30 for 30 days plan. I am planning to change it to new plan $25. In my current Plan I still have add ons, promo 2 gb data and promo 1000 international minutes. If i change it new plan, will I lose my add ons and promo offe...
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