Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Relocation assistance

I will be relocating to Ontario. I don't intend to change my number or change my service provider. What all the mandatory steps I need to do apart from changing my address with PM? I ll appreciate all guidance. Thanks

Re: sim card disbled

I was on my account and requested a port of my old number

Nokia 225 4G

I got this phone, Nokia 225 4G, and set it up on Public Mobile this week, but haven't been able to get a data connection. I've been through the access point settings, and it should have the right bands, but so far nothing.

Resolved! My data ran out so I topped it up early, but I'm still not connected.

Joe Mobile Ottawa on Baseline = Awesome

So after going to a Walmart and having to argue about getting a sim without them trying to activate it for me etc etc. I went to Joe Mobile down the road and in just a few minutes walked out with my sim card. No arguing no hassling. Pleasant experi...

Re: Community Terms of Service & New Community Guidelines

Ditto here too fellow member. As a new member I am struggling a little bit with why all my data is somehow gone already when barely used. Do you know what I could potentially type into the search bar....I'm having an awful time or do you just recomme...

Is there a way to move my text messages to my new phone?

I bit the bullet and upgraded from a Moto G6 Play to a LG G8x.Many of the settings moved themselves but the text messages did not. Is there a way to move them (preferably not complicated)?

Resolved! Blocked out

I am new to public mobile. I tried signing into my account and it said my password was incorrect. I tried changing my password and it said I would get an email to do so. I never got the email (not in my spam either). When I tried again, it said I was...

New account NOT a port, can call out local and text but not incomming

Hello, new user here, just activated today. I have a completely new account number, no ports at all. and i was reading through the posts and apn settings etc. to make sure i have everything set up. I have an unlocked motorola g7, and i seem to be a...

in bound calls not working

Missing calls

Resolved! Missing calls

My dad keeps trying to call me from his Amazon cell, but the calls and texts are not going through. I'm getting some other calls and texts. Any idea why I get some and not others??

locked out of my account

I tried logging in but forgot my password and then hit the reset password link.It now says I'm locked out of my account and contact public mobile. How do I contact?

Resolved! Can send text and calls but can't receive them

Hi I've switched to public mobile for about a week now and I still can't seem to receive texts or calls. Already tried the airplane mode and restart method so not sure what else I can do. The person calling just goes to my old provider's voicemail. I...

Resolved! Can I know my account number.thank you

Anybody else experiencing slowwwwwwwww data???

Once again I'm frustrated with public mobile. Seems to be that every time I exhaust my plan allotted amount of data and go and spend more money to get a data add-on, it might as well be dial up it's that slow. For starters no it's not my device nor i...

11 Resolved! Bought refurbished phone, how can I return????

I just bought a refurbished phone, mostly because it said I had 30 days to send it back. Well, my old phone started working again so I want to keep it and not waste the other phone. The problem is... the phone just arrived literally in the box with N...

when can i get a message from public to confirm my transfer to a new service provider?

Resolved! when can i get a message from public to confirm my transfer to a new service provider?

I choose a new service provider CTExcel yesterday. I am waiting you send me a message to confirm the transfer.

Re: Beginner’s Guide to the Community

I am in the process of activating my SIM card for Public Mobile, however I am having trouble transferring my phone number. I am being asked to enter a valid Canadian phone number and when I do it keeps asking me he same thing and won't let me go any ...

Resolved! Not registered sim card

Hi. I have had my sim card for 2 years now and it worked good. But couple hours ago it stopped working and I got a message telling me that not registered sim card. Any suggestions, thanks.

Resolved! Unable to place phonecalls

When I signed up at publicmobile about 2 years ago, I had a plan with unlimited canada-wide minutes. Now, in the middle of a phonecall I got disconnected and am now unable to place phonecalls because I have used all my minutes (which I thought was im...

Resolved! Need a history of texts and calls >90 days

hi there. Due to a legal proceeding I need to access my call history from January of this year until mid June. ideally I would like to access a complete history of calls and texts during those times, as well as the content of texts from certain numbe...

my account was suddenly disabled for no reason? >

Hi my account was apparently disabled I don't know why, but would love some communication on this... I need the number as it is linked to many online services... I don't know what to do I am locked out of everything now... HELP

iPhone can’t receive messages without wifi…

I have the $25 plan from PM, and I have no problems with calling or texting while on wifi or without it. But when people try to contact me through iMessage, I never receive the texts until I reconnect to wifi. Any idea what’s going on?

Resolved! Data isn't working

Hello! I joined Public this morning, and the service is great! Just as good as Telus. On the other hand, I quickly noticed my data wasn't working... and trying to figure it out since. Any ideas? Thank you in advance!

Lost sim: SIM SWAP

I lost my sim card but just purchased a new one. How can I swap it? Urgent help will be appreciated

SIM card not working

Hi, I just bought a new Maxwest Gravity 5 LTE and I bought a new Public Mobile SIM card as well. I followed the instructions on how to activate my SIM card and my phone does not seem to sense the SIM card. I did exactly as they said. I had the batter...

Community

Forum Posts