Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HELP! my login email has changed and I need to update but cannot get a confirmation code sent to previous email. Can it be sent by text to the phone?
Hi Community,I'm wondering if someone is able to have a look at my account and check where all my data go? I checked the usage history and it shows maybe used a 1GB, but my account dashboard shows I have 0 GBs left after 10 days.Regards,Kit
Anyone else when they try to sing into their account it says this website does not exist anymore?
as title. was told by a rep working at telus.today like 20 minutes agoalso should sim cards be 5 bux at retail outlets or 15 or 20, in alberta if makes difference.and during the activation process can u use a time card or does it need to be debit...
Hello. I have already used my 250 MB. My messengers (whatsapp, viber, Google maps) do not work without wifi. That is, my mobile connection works only to receive incoming calls. What should I change in the mobile settings?
I was charged twice on 07/15 for my plan, once at 7:16am, once at 8:06am, but my payment history in self-serve shows that there's only supposed to be one payment on 07/15. Was it an error? Can I get a refund for the extra charge?
I just returned back from the states after 4 days, so I still have 6 days left on my US Roaming 1g that I purchased. Can I use that as part of my monthly data now back in Canada until the 10 days is up, or is that only for in the US?
I've been trying to either reset my password or login using my password. The first option doesn't work, the second option takes me to a Forbidden, blank page. Any help is appreciated.
I plan to travel to Europe and Middle east.I do not want to use my cellphone to call, but I need to check some messages I might be received within that time.I am not sure if I can receive any text messages there?If yes, Do I get charged for keeping ...
Got a text saying I used all my data, according to my online account I have over 9gb left, what's up?
Can I switch my SIM card to another phone without interrupting my account service?
My history only shows a small amount of data usage, but the summary screen tells me that I have no data left.Why?
I have tried to connect with my purchased US Roaming package (Talk and Text only) but get the message "Not registered on Network". I don't even see the network being avaiable.As per the chat-bot troubleshooting, I turned on Data Roaming and tried to ...
Why can't I call numbers in the middle east using international LD minutes I have in my account?
Hi everyone, I'm new to Canada and to public mobile. I just received my sim card and activated the number yesterday. and today I received a scam call!!!! the scammer described the whole thing vividly and it freaks me out!!!! I cannot accept this! Is ...
Good day, I am trying to understand my billing. It was my understanding that I had a plan that charged me $120 every three months. However, when I go into my billing in the public mobile website, I am met with what I can only describe as an intention...
Hello, I am looking to upgrade my current plan of 3G speed to 4G speed. Everything else is staying the same. I currently have auto pay and loyalty discounts. Will I lose any of these for upgrading my plan?
I tried to increase the number of In-Canada minutes from a current number of 100 to 500 by purchasing an Add-On. My credit card was charged but the number of minutes shown on my account is still 100. Why?
Need a PUK number so that I can unlock my number from previous carrier
I had set up a self serve account using one email address. I went to change that email address, but realized i had to make an account in the community. I used my new e mail address to create that. I found out after the self serve and the community ad...
hi i need someone to send text to virgin to port my number - its been a bad experience so far with public - getting some one to help is impossiblewho can help me with this issue
Greetings, I bought a roaming package Unlimited Text-Talk-Data 250MB (10-day). I'm in Seaside OR, so really not in the middle of nowhere where, so there is network. But whenever I try to text someone it says '' No signal found for mobile networks'' a...
I am new to Public Mobile and have just activated my SIM however I have no service and the phone says unregistered SIM. I have had a number of suggestions from a customer support agent but nothing worked. The agent has sent my problem on to a higher ...
phone number and voice mail no longer work. all paid up. didn't use up minutes.
I have a iPhone 6 and lately I can't receive messages from other Users (primarily other iPhone users). I have no issues sending out photos to anyone, but can't receive them. Most texts go through but I do have some issues receiving some messages (i...
I have two referrals and loyalty rewards. I found all of them gone. It has been reset with resetting password/account.Who should I contact to? Customer services? Advise please,Thanks,
I am trying to change my phone number so that it can connect to my apartment’s intercom system. It needs to be a local number, and as it stands, it is not. I live in Langley and cannot find Langley in the drop down menu for selecting a new phone nu...
Under 'Usage History' it shows Outgoing/Incoming SMS and phone calls. I have yet to text anyone using this phone number, yet there is an entire list of outgoing SMS from my number. Also, my phone is set to monitor data and I've only used 1.14MB, yet ...
Hello i would like to change my email address for my account, how can i do that?Thank you.
Is call forwarding included in the slim $13/month plan?
