Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New plan

Does new $15 plan include 250 mb of data plus autopay bonus 250 mb

Resolved! calling to usa not working

I have 2 holyday special 500min international calling, both unused, and now i need to call to the USA, but it keeps saying that the phone number is not available in my area... why? area code is 844

SIM Cards only available online?

Recently, I have recommended Public Mobile to three people who were transitioning from other carriers. The problem is, it seems that SIM cards are only available online... they are no longer available for purchase locally! Most people will not wai...

Phone not receiving or sending texts or calls

Hi, ever since yesterday my account is saying it's active but I cannot make or receive phone calls or texts

Resolved! Activation but stuck on step 3

I am activating my sim card but it's stuck on step 3 which is linking your chosen plan to your account. It's been 30 minutes and I'm not sure if it should be taking that long. I'm scared to refresh the page and redo the process because they already c...

Resolved! Certified Pre-owned Phones

I am trying to by a certified pre-owned phone and when I get to the part to put in my email or login as an existing customer it tells me that my email or password is incorrect. I can login to my account and community with my passwords, but not when t...

Can't not update my credit card

Data usage not syncing in my account

Good Morning! I received a text from Public Mobile this morning saying that I had used 100% of my data. After going to check in My Account, it seems that my dashboard for data usage hasn't updated? I also had an extra 2GB as a promotional plan, it se...

Resolved! Porting Issue

Porting didn’t complete. I didn’t receive the message for confirming porting. Now my number with both services are active.

I want to make a payment on my phone but I can't get into the phone you've got it all messed up now

Do you want my money or not

Resolved! autopay

hi, i want to stop autopay but i am not getting any option to stop. can anyone help me? please

automatic number anouncement ANAC

Does anyone know the ANAC number that you can call to tell you your phone number? This is a number you call and an automated voice tells you your n\phone number.

Cannot receive verification email during log in

I paused my plan for one month in July (by not continue paying the bill), and now I wanna login to continue the plan for August, it requires me to enter verification code I received in my email. I tried several times resending the code, but even afte...

Resolved! customer support agent

i need the help of customer support agent to get MY ACCOUNT set up

I need to change my plan

Please how on earth will I change my plan today from $35/month to $25/month? . Your online customer service is useless. I was asked to create My Account profile but help is not coming from your virtual assistance.

Direct deposit

How do i set up a direct deposit for payment

Use PREPAID VOUCHERS purchased already in SELF PORTAL - NEW SIM CARD w/ NO TEL yet

In SELF PORTAL, trying to register "NEW SIM card" and get "NEW PHONE NUMBER".Wanted to "PAY AS I GO" and "bought 3 X $25 vouchers" instead already.How to "BYPASS" putting a credit card to NOT be charged monthly and use "VOUCHER" ? Where in the proces...

Resolved! Conflicting logon Credential Process

I received a text to check out the new Public Mobile site. Haven’t been here in a long time. Problem is it redirects to telusidentity.telus.com which is my ISP even if I manually enter the web address for Public mobile. My iPad automatically tried to...

When did they change things

I went to pay my acct got no where couldnt find anywhere to pay. Cant see what i owe finally found out u had to call *611. When did it change? Why cant u only pay 20 40 60 80 etc my bill was 35 but couldnt pay 35 had to pay 40. Why not have 5 and 1...

Resolved! Very few cities available for "Change phone number"

There is a very restricted (and rather odd) list of choices for the "City" when one is changing the phone number. I live in Uxbridge, ON, which uses basically two different exchanges in the 905 area code. My son just got a new phone and wanted to sel...

Email address change

I will be moving in September and need to change my email address as well my wife needs to change hers(she is not part of the community) in my account. How does one go about doing so?

Change plan

I have changed the plane , I changed the plan today from 15$/month to 41.25 $, but it's still showing old plan , I already have paid

Resolved! Private message for support

When I tried to submit a ticket to get support, I got a 404 error so the bot told me to send a private message. Where should I expect yhe response to my message and how long usually does the response take? Thank you

Resolved! Porting number

I missed the text to port my number from Rogers as my old phone died . How do I have someone resend that text to Rogers

Resolved! Usage not updating

I have been monitoring my account usage (calls, texts, and data) in my account overview ever since the site update/changes, but call minutes and data usage have stayed the same, even though I know (having tested) more of each have been used. Anyone ...

Resolved! No incoming calls

I switched to Public Mobile on Sunday the 24th where I put in my new SIM card. I transferred my phone number to Public, now I am still not receiving any incoming calls. How long do I have to wait for the phone to receive inbound calls? This is crazy!

Resolved! I can not make payment without login my account

I have paid fee with cash several months. My account still can not reset. The website always shows:There was an error resetting your password. Please try again later.What is wrong with password resetting function?Advise please, Thanks,

Resolved! Not getting any phone calls and no messages either

I just went on Public Mobile’s plan. I am not getting any phone calls. People have called my land line saying they keep on going to voice mail. When I check voice mail, there are no messages.

Resolved! I forgot my email for self serve. how can i recover it

or is there another way to get my account number? Thanks

Resolved! Reward for pre-authorization

I activate pre-authorized payment a long time ago. But I don't get the reward for that. Can someone help me with the issue?

Community

Forum Posts