Dear PM. community,
I wish the system could see that I am auto deduct so I can easily lower my plan from the $50 plan$35 plan. It would like me to top up my account. Seems counterintuitive. Maybe I should lower my plan on the exact day of my renewal?
Sincerely big fan of PM
Solved! Go to Solution.
You can change plans either immediately or at next renewal date. It is recommended to change plans at renewal date. If you change plans immediately, you will be charged the full new plan fee and lose whatever is remaining in the original plan.
If you are an old grandfathered $50 plan (ie. not available anymore at the present time) and change to a new plan, you will not be able to get grandfathered plan back in the future.
Here is some more information:
Good morning again,
So lame. Plan has been correctly reduced from $50 plan to $35 plan. Without topping up. As why would I , I am on auto deduct for years. Now the phone service is deactivated.
So it's easy to pay money into the account now. Then on my renewal it will be overpaid correct ?
What's a good way to proceed ? If the back end is not smart enough to know I am on auto deduct and just my plan accordingly , is it smart enough to not take a full payment on top of what I paid today?
Not sure overpaying would solve the issue if your plan is still active but you don't have service. I'd suggest you get in touch with an agent by sending a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437