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lowering my plan I have been on auto deduct for years.

KenR
Good Citizen / Bon Citoyen

Dear PM. community,

 

I wish the system could see that I am auto deduct so I can easily lower my plan from the $50 plan$35 plan. It would like me to top up my account. Seems counterintuitive. Maybe I should lower my plan on the exact day of my renewal?

 

 

 

Sincerely big fan of PM

1 ACCEPTED SOLUTION

Accepted Solutions

BeachNBeer
Deputy Mayor / Adjoint au Maire

@KenR  Are you making sure to click the little  dot on left of the plan you want first? This will change the bottom to top up now or change at next renewal.

 

If it is still grey. Try clearing your cache/history then opening a new browser in incognito mode.

 

Screenshot_20220110-083839_Chrome.jpg

Screenshot_20220110-083737_Chrome.jpg

View solution in original post

14 REPLIES 14

BeachNBeer
Deputy Mayor / Adjoint au Maire

@KenR  Select the plan you want than choose "Change at next renewal date". At your next renewal the system will automatically put you on the new plan you picked.

 

Screenshot_20220110-082231_Chrome.jpg

Dunkman
Oracle
Oracle

@KenR 

You can change plans either immediately or at next renewal date.  It is recommended to change plans at renewal date.  If you change plans immediately, you will be charged the full new plan fee and lose whatever is remaining in the original plan.

 

If you are an old grandfathered $50 plan (ie. not available anymore at the present time) and change to a new plan, you will not be able to get grandfathered plan back in the future.  

 

Here is some more information:

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

darlicious
Mayor / Maire

@KenR 

You don't want to change your plan now? You want to schedule a change plan on next renewal instead. Choose the option on your bottom right. You can cancel or change the plan you have chosen at anytime up until your renewal.

KenR
Good Citizen / Bon Citoyen

Change at next renewal was my first choice. However it was not lit up. The only thing that was lit up was top up account.

I'm working on my daughters account right now

BeachNBeer
Deputy Mayor / Adjoint au Maire

@KenR  Are you making sure to click the little  dot on left of the plan you want first? This will change the bottom to top up now or change at next renewal.

 

If it is still grey. Try clearing your cache/history then opening a new browser in incognito mode.

 

Screenshot_20220110-083839_Chrome.jpg

Screenshot_20220110-083737_Chrome.jpg

KenR
Good Citizen / Bon Citoyen

 thank you for your assistance. My plan did change when I clicked change. I thought it did not.

 

Have a great day

 

BeachNBeer
Deputy Mayor / Adjoint au Maire

@KenR Excellent!. Have a great day.

KenR
Good Citizen / Bon Citoyen

Good morning again, 

 

So lame. Plan has been correctly reduced from $50 plan to $35 plan. Without topping up. As why would I , I am on auto deduct for years. Now the phone service is deactivated.

 

So it's easy to pay money into the account now. Then on my renewal it will be overpaid correct ?

 

What's a good way to proceed ? If the back end is not smart enough to know I am on auto deduct and just my plan accordingly ,  is it smart enough to not take a full payment on top of what I paid today?

 

 

0PX9O4
Deputy Mayor / Adjoint au Maire

Not sure overpaying would solve the issue if your plan is still active but you don't have service. I'd suggest you get in touch with an agent by sending a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437