transfer existing phone # from Bell to public mobile new customer

[badgolfshot]

 I want to acctivate my public mobile sim with my existing bell phone #. It will not accept my bell ph # and therefore I cannot finish the process to activate and transfer over to public mobile. Do I need to start the PM account with a number they assign and then switch from my bell ?

edited:  changed label from community to joining Public

[Nezgar]

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@badgolfshot wrote:

 I want to acctivate my public mobile sim with my existing bell phone #. It will not accept my bell ph # and therefore I cannot finish the process to activate and transfer over to public mobile. Do I need to start the PM account with a number they assign and then switch from my bell ?

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I guess it's been a day since you originally posted, but if you are still stuck, after verifying that your old number is indeed eligible to port using the Koodo link from @esjli, the problem may just be an issue with trying to port in your number as part of the activation process.

I would recommend trying again but just picking a new temporary number and see if that lets you successfully activate. This also lets you test the new SIM card and service without affecting your old service yet.

If all looks good, you can then initiate a port-in request after logging in to your self-serve portal, and clicking "change phone number".

Good luck!

[computergeek541]

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@softech wrote:

@badgolfshot check to confirm if you phone can be ported into PM first

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

while most number can be ported in, there are some numbers cannot be ported in PM.   Check first.  (FYI, both Koodo and PM are owned by Telus so the link will work)

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@badgolfshot 

Which city is your phone number from.  Specifically, if your Bell phone number is from a place that Telus Mobility/Koodo Mobile/Public Mobile doesn't issue phone numbers for, your phone number wouldn't be portable to Public Mobile.

[Anonymous]

@badgolfshot 

Eligibility Check if your existing number is eligible to move visit Here link 

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service..

[esjliv · Accepted solution]

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@badgolfshot wrote:

 I want to acctivate my public mobile sim with my existing bell phone #. It will not accept my bell ph # and therefore I cannot finish the process to activate and transfer over to public mobile. Do I need to start the PM account with a number they assign and then switch from my bell ?

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@badgolfshot 

Check if the number is portable to PM:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

If you see you number okay to port, than you can ask CSA to look into helping you port the number over.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[0PX9O4]

@badgolfshot 

You can start the porting during the activation process. If you have any trouble with the automated porting system during activation, you can still pick a new temporary number, then message a PM rep to start the porting over.

The porting process can take longer during the weekends, and I'll private message you a phone number to Telus' porting team that handles the port-in to Public Mobile. Contacting them directly may help you iron out any issues with the porting process.

All the best!

[softech]

@badgolfshot check to confirm if you phone can be ported into PM first

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

while most number can be ported in, there are some numbers cannot be ported in PM.   Check first.  (FYI, both Koodo and PM are owned by Telus so the link will work)