Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Resolved! Need new sim card and new number from another province

Hi all,Currently I'm in NB and I have a 506-... number but I will move to ON next month. I want to keep my NB number and order a new sim card and get a new number from ON. I should order a new sim card with NB address and then is it possible to choos...

curlyhead by Good Citizen / Bon Citoyen
  • 833 Views
  • 6 replies
  • 0 Bravos

Resolved! My Account

My Husband is unable to log into his account. He forget the password, when prompted to answer security Question, They want you to ask the question then answer it. I don;t remeber what it is. Please help him, he need to set up Autopay.Thanks.   

claimsgirl by Good Citizen / Bon Citoyen
  • 1080 Views
  • 9 replies
  • 0 Bravos

Resolved! Missing data

I joined Public with 2GB plan with 500MB bonus for auto pay and 500MB for the incentive to join at the time.  There is only 2GB in the account. How do I correct this?   Thanks 

Aabbott1 by Great Neighbour / Super Voisin
  • 856 Views
  • 12 replies
  • 0 Bravos

Resolved! No Sim no account, money still gets out of my credit card!

Guys I have a problem, I do not know the email that was used (it was a sim I purchased for my mother) and both her emails do not receive public mobile services. Now she traveled to another country with the sim card. No access to the sim card. And mon...

rehamibrahim by Great Neighbour / Super Voisin
  • 927 Views
  • 11 replies
  • 0 Bravos

Can not call !!

My husband forgot to renew before expire day(27th October), and he added 20 dollars on 30th. He thought if he add number 30th, then he could use phone... but even he added 20 dollars, He couldn't use his phone. So, we asked to worker at London drug, ...

heesasi by Good Citizen / Bon Citoyen
  • 848 Views
  • 8 replies
  • 0 Bravos

Resolved! Outgoing Text Not Working

I'm able to recieve texts and phone calls but when I send a SMS out it says "sent" but recepient doesnt receive them. ANy idea why this is?

Bobjones by Good Citizen / Bon Citoyen
  • 1351 Views
  • 23 replies
  • 0 Bravos

Resolved! phone access

I have lost all material related to my phone. Therefore i am locked out of everything. When asked my security question it keeps saying my answer is wrong. I have tried changing it by using capitals, spaces etc and wont take it? What do I do? 

Heather8 by Great Neighbour / Super Voisin
  • 669 Views
  • 4 replies
  • 0 Bravos

Resolved! Service not working! "No long distance?"

I changed my number and now local calls are saying I no longer have an active long distance plan. I have Canada wide calling so this doesn't make sense. please help.

ilobb by Great Neighbour / Super Voisin
  • 635 Views
  • 5 replies
  • 0 Bravos

Phone number issues

New to public mobile, and just wanted to switch my current number to this network. I don't have an alternative number, and I don't seem to have any number on my public mobile account. Im desperately in need of help.

bubblyxgum by Great Neighbour / Super Voisin
  • 1090 Views
  • 10 replies
  • 0 Bravos

Resolved! iPhone 12 Compatibility

I am considering getting an iPhone 12 and noticed this on the website. SIM CardDual SIM (nano‑SIM and eSIM)iPhone 12 and iPhone 12 mini are not compatible with existing micro‑SIM cards.Does this mean the SIM cards Public Mobile sends won't work with ...

Tyson1987 by Great Neighbour / Super Voisin
  • 2452 Views
  • 13 replies
  • 1 Bravos

Resolved! public sim

where can i find public sim to buy and activate in Ottawa south end. thanks

AadamAli by Great Neighbour / Super Voisin
  • 526 Views
  • 4 replies
  • 1 Bravos

Resolved! Referral Code If already activated

How do I enter my friend's referral code if the store already just activated my new sim card? They said to activate my profile online where I could maybe input it, but I don't see how. 

Resolved! How can I get a free month

I don't have any money to too up my account and I forgot my credit card info what else can I do

Misskay306 by Great Neighbour / Super Voisin
  • 1353 Views
  • 15 replies
  • 0 Bravos

Resolved! Sim cards from London drugs

Apparently of London drugs well not sell SIM cards without activating them for you my question is if your having a Sim card issue how do you get a replacement Sim card Quickly? I do not need one I’m just curious on what to do if I ever did need one

111111 by Great Citizen / Super Citoyen
  • 2718 Views
  • 20 replies
  • 0 Bravos

Resolved! MMS and data

Hi friends,Does sends and MMS use your data allotment or does it draw from the unlimited testing? Thanks!

DeepState by Great Neighbour / Super Voisin
  • 926 Views
  • 5 replies
  • 0 Bravos

Resolved! Reset email

How can I reset my email address?

Niya05 by Great Neighbour / Super Voisin
  • 928 Views
  • 8 replies
  • 0 Bravos

Resolved! same number change service..?

i m a bell user and how to join public mobile with my old number explain how...? step by step what can i do first thanks

Over was over charge how can I get my refund??

Hello my name is Kathy and and the month of octuber of this year. I was charge twice for my cellphone and on top of that I can't used my data and I don't know why it is kind of frustrating when you can not talk to a human been

Need Help? Let's chat.