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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27970 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39985 Views
  • 185 replies
  • 29 Bravos

Resolved! Returning customer

Silly me, I thought that a deal with Rogers looked quite tempting and I took the bait, only to realize what a stupid decision that was.  I was with them for about two months now and I would like to come back.  I still have my Public Mobile SIM card b...

JPark72 by • Great Neighbour / Super Voisin
  • 791 Views
  • 6 replies
  • 0 Bravos

Resolved! Second sim card?

 I bought a new sim card recently, and during that process I got a message that (I think?) amounted to "hey we're sending you a second sim card, do what you like with it, give it to a friend, whatever you want!". Which I thought was a nice offer, but...

mhoye by • Good Citizen / Bon Citoyen
  • 796 Views
  • 4 replies
  • 0 Bravos

Resolved! Self serve page won't load

Can't seem to access self serve with Windows 11 computer with Chrome or Microsoft Edge. Seems to work on my phone. Anyone else have the issue on computer? I don't like using the phone because everything is so small and my old eyes don't like that.

AndreasT by • Great Neighbour / Super Voisin
  • 954 Views
  • 8 replies
  • 0 Bravos

Payment not working

Ive tried to use my cc to pay but it keeps telling me it can not be verified

Kassie5522 by • Great Neighbour / Super Voisin
  • 721 Views
  • 5 replies
  • 0 Bravos

Resolved! referral not working?

I signed up with Public Mobile but the account seems to be missing the referral code I added in. Can you please help me check or add referral if it's missing? The referral is xxxxxx. Thank you.Edit: code removed by NDesai

TigerAlex by • Great Neighbour / Super Voisin
  • 1478 Views
  • 16 replies
  • 0 Bravos

Resolved! vouchers not working

bought two vouchers at separate petro Canada locations however they do not work. followed all the steps that were given to other customers about clearing browser and etc. bought these vouchers on the 4th of December and sent 2 tickets to a CSA. It sa...

Jmyers by • Great Neighbour / Super Voisin
  • 1481 Views
  • 13 replies
  • 0 Bravos

Cell Tower Issue

How do I make an inquiry into issues with the cell tower closest to my house?  I find anywhere near my house the bars are low on my phone, sometimes rendering data unusable.  Anywhere else in the city my reception is near perfect. 

dmbcanada by • Great Citizen / Super Citoyen
  • 2745 Views
  • 32 replies
  • 0 Bravos

Resolved! Ported my number, now I can't sign into Public Mobile

I signed up for a new phone plan last weekend and ported my number away from Public Mobile. I wanted to confirm my account is closed/cancel auto payments, but I cannot log into my self-serve PB account anymore. It won't even let me reset my password ...

Greener by • Great Neighbour / Super Voisin
  • 834 Views
  • 3 replies
  • 0 Bravos

Resolved! Why I can not find my 2GB of monthly in my account?

I switched from Lucky Mobile to Public Mobile on Oct 24, 2021. I followed the email: Activate today on any plan $35/mo+ using the promo code 2GBBONUS. Bonus data will be applied for as long as you’re with us.* Don't forget to activate by: October 25t...

wuming by • Great Neighbour / Super Voisin
  • 1158 Views
  • 10 replies
  • 0 Bravos

Resolved! Sim card swap - two phones on PM with seperate PM accounts

I have two cell phones on Public Mobile (two accounts and two cell numbers). I want to swap the sim cards between the two phones. Reason – I have a newer phone, but my older phone has the cell number I use most frequently. I assume this will work – g...

ve7rhf by • Good Citizen / Bon Citoyen
  • 795 Views
  • 5 replies
  • 0 Bravos

Free gift of 500 minutes international call unavailable

Hi Colleague,Please check my access to the above free gift. I made an international call today, and the message prompted “Sorry, Your purchased minutes have been used up”. How can it be after my response to YES to the offer a few days ago. Please hon...

Lamjo7 by • Good Citizen / Bon Citoyen
  • 2559 Views
  • 34 replies
  • 0 Bravos

Where do I make a "Billing" suggestion?

So, I've pulled up my account to see if the 2021 Public Mobile Christmas gifts showed up under my account when I texted back "YES". Under my My Data & Add-Ons it shows up. Here's where my billing suggestion comes into play. Is there a way Public Mobi...

KenAdams by • Good Citizen / Bon Citoyen
  • 1715 Views
  • 25 replies
  • 5 Bravos

missing items from my plan

When I purchased my $60/month plan it included 8.5GB Data and 2GB of US Data.  My plan is no longer showing that I have the 2GB of US data. 

Running604 by • Good Citizen / Bon Citoyen
  • 1402 Views
  • 15 replies
  • 0 Bravos

Resolved! Trouble connecting to network after returning from US

Hi, I’m trying to solve a network connection issue and have trouble creating a ticket so thought I’d ask here. I was recently in the US, had a PM data add-on that worked for the first half of my trip only, when that stalled I got a second (non-PM) SI...

pickwood by • Great Neighbour / Super Voisin
  • 1051 Views
  • 4 replies
  • 0 Bravos

Data and Hot Spots

This post will display lack of awareness. Background - we have been burned in the past, before PM, as we stumbled around in "data". So...turned off by "data" , we have turned off "data" on our cells for many years. We have relied on wifi to get to in...

lefty4666 by • Good Citizen / Bon Citoyen
  • 1734 Views
  • 6 replies
  • 0 Bravos

Resolved! Text messaging in US

I am in US. Can I receive text messages from either Canada or US?  I just need to see the incoming messages,  

Krist8 by • Good Citizen / Bon Citoyen
  • 1446 Views
  • 14 replies
  • 0 Bravos

US Add Ons

Just returned from a 14 day trip into the US. I had sought out advice here on how to use US add ons. Set up the talk and text addon a few days before starting trip and looking at the usage info, that seemed to work flawlessly. Just before my 10 days ...

lefty4666 by • Good Citizen / Bon Citoyen
  • 384 Views
  • 2 replies
  • 1 Bravos

Resolved! maximum reward reached

just curious, I am only using $15 plan, now I have $1 loyaty,$2 auto pay, $12 referral, thanks to that I pay nothing now. question is, if I continue refer people, especially the bonus $5 now, do I create credit for future use just in case I need to u...

yackinlyn by • Model Citizen / Citoyen Modèle
  • 1366 Views
  • 14 replies
  • 3 Bravos

International calls not going thru to uk? Why?

I received 500 bonus international minutes from Public Mobile, but when i dial the uk, England tel#, it does not go through. Why is this? Do i have to dial some code to get outside line etc? I am dialling the uk code 011, 44 then local tel#. Please h...

Guspublic1 by • Great Citizen / Super Citoyen
  • 1614 Views
  • 4 replies
  • 0 Bravos
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