Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Refer a friend reward not appied

HelloOver the past few years I have been getting my friends and family to sign up to PM. I help them activate their phone and we use my refer a friend code. It has been a couple days since the latest sign up in which the code was entered. Their rewar...

help transferring to public M

from rogers

Resolved! Just purchased a plan and it charged me but sim isnt activated

I recently just switched to PM from a prepaid 15$/month (wanting to keep my existing phone number) telus plan and PM has charged me but once I put the sim card in it said not activated and my PM account for the plan wasn't created.

Complete Data amount used but I did not use it. I need customer assistance to help me take a look.

Unknown charge

Why was my credit card charged $5.25 on Aug 20?

Resolved! USA 3G network is being eliminated

I went to the USA...upstate New York. I put 1GB of data as an Add-on. It barely worked for the 3 days there. I know the notification says the USA is "turning down" their 3G network but the USA is their turning off 3G network. Please do not rely on th...

Transfering my number, "please enter a valid canadian phone number"

Trying to register and transfer my number from telus. It is says "please enter a valid canadian phone number". Area code is "778 260". Any Ideas? Felix

Resolved! Q On Experiences with PM Roaming + eSIM Data From Another Service

Hi all,For recent US travels, I have been using the PM add-ons. I find that I tend to use the data more than talking/texting. I have an iPhone with eSIM capabilities and my question to the community is whether anyone has successfully installed an eSI...

Resolved! Replacing stolen SIM card

My phone was stolen this weekend and I just got it back and now I need to activate a new SIM card but when I try to do it on my account it won’t accept the simcard number! And when I try to activate the new card it won’t accept my email because it al...

Resolved! Data

Can someone tell me how often the public mobile website updates data usage? I've been using data on my phone for 3 days and it hasn't budged. I mean if it stayed like that all the time it be great but I don't want a prompt at the last minute that I'v...

Re: Account functions - self serve, 611, chatbot

Are you dabbling into the ins and outs of SIMbot @dust2dust and just noticing recently how helpful it can be? Nice.I think SIMbot is great to submit tickets also, super easy. Just gotta get by your first one, then smooth sailing.I haven't used it for...

Resolved! Email

Email I was using was a school email that has now been deactivated. Verification code keeps getting sent there and I can not access it, what do I do to change email on account

How do I cancel my subscription

Please help

SIM CARD has not arrived on time

I ordered a Public Mobile SIM card on August 20 2022. Today is September 8 2022 and it has not arrived in my mail box. The order # is 302629.

Fraud Alert

Hello, I would like to ask if my phone number is being used by someone else. Recently I have got a call saying that the calls were being made by showing my cell phone number as a caller ID. Could you check that for me? Or how could you help me out to...

Account suspended

Preauthorize payment +1 (xxx) xxx-xxxx Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

When I may get respond from you!

I have submitted a ticket but no response from Public Mobile. Ticket reference number: 208926-49. I want to return the phone that cannot answer calls (the phone is frozen with the screen on). Thanks!

Data

Used 95% of data and all applications are turned off

20GB Data 4G speed plan

if sign up any increase will be on bill.

how to activate

new number for free or fees

Used data and wifi not working

how to porting to public

transferred in failed

activation

signal is weak

Resolved! Can't access my account

Hello, I have a big problem I missed my payment and my phone was shut off. Its been so long since I needed to log into Public that I forgot my password. I reset my password for Public Mobile but it wants to send me an email to authenticate me. But th...

Community

Forum Posts