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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53503 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61758 Views
  • 186 replies
  • 31 Bravos

Resolved! US data add on

I went to US on July and brought a 2G data add on but it did not work. I was not able to connect to wifi during my trip. how can I ask for a refund?

Hua8222 by • Good Citizen / Bon Citoyen
  • 2202 Views
  • 16 replies
  • 1 Bravos

Visually impaired member

Trying to deal with this corporation is a night mare for this visually impaired person.I guess I'll just have to turn it over to the Disability Ombudsman.I hear they are wonderful people to present issues to.

Bryanhou by • Good Citizen / Bon Citoyen
  • 2648 Views
  • 15 replies
  • 0 Bravos

Resolved! Accidentally bought US roaming instead of data

To whom it may concern, I made the mistake of buying talking in the US believing it had data and was wondering if it was possible of getting a refund. I haven't and don't plan to use the US minutes. Please advise.  Sincerely,-Amanda 

aleeyow by • Great Neighbour / Super Voisin
  • 648 Views
  • 2 replies
  • 0 Bravos

Resolved! My account is suspended even though I already paid for the plan

My account is suspended even though I already paid for the plan Sep 17, 2022 Credit or Visa Debit Top-Up Credit $25.00 Sep 15, 2022 1GB at 3G Speed Debit -$15.00Sep 15, 2022 30-day plan Debit -$10.00 Sep 15, 2022 Credit or Visa Debit Top-Up Credit $2...

RafaelFrKl by • Great Neighbour / Super Voisin
  • 607 Views
  • 2 replies
  • 0 Bravos

No service since my scheduled renewal today.

I’ve been trying all day to get someone to fix my issue. I have had some private email communications with different tech’s. But seems I’m getting the run around. Verifying my account with each email. But no help in solving the issue. The last email ...

Drum74 by • Good Citizen / Bon Citoyen
  • 1713 Views
  • 9 replies
  • 0 Bravos

Resolved! Change email address

How do I change an email address, I went to “edit profile” and it gives me options on changing address, sim, 4 digit pin but I can NOT change my email address. Please help me, I’m going to lose my mind

Wally57 by • Great Neighbour / Super Voisin
  • 1176 Views
  • 5 replies
  • 0 Bravos

Resolved! Scheduled renewal plan today and now no service

Hi! Yesterday I set up a scheduled renewal for my plan today as I wanted to go back to a lower data plan. Now today I have no service. I can call out but cannot receive calls or texts or get on the internet.  please help! I need my cell for work purp...

Drum74 by • Good Citizen / Bon Citoyen
  • 757 Views
  • 2 replies
  • 0 Bravos

Resolved! No data after changing plan from 3G to LTE

On iPhone11 Pro Max. No data and no text but voice works. Changed APN from isp.mb.com to sp.mb.com with no difference. Network reset did not work either. Tried different phone and same so looks like account issue? Thanks for your help in advance! 

Lele12345 by • Great Neighbour / Super Voisin
  • 1523 Views
  • 5 replies
  • 1 Bravos

Resolved! Changing card number

I would like to change my credit card number register in my account so the paiment can pass automaticaly. What'S the procedure ?

4506653468 by • Great Neighbour / Super Voisin
  • 1388 Views
  • 8 replies
  • 0 Bravos

Resolved! Account Removing Promo Code

I switched to Public Mobile back in July and when I signed up I used the promo code '12MONTHS2GB' to get the extra 2GBs of data for next 12 months. My regular plan is just 1GB of data, so with the promo I'd have 3GBs in total. The past 2ish months I'...

cccailinn by • Great Neighbour / Super Voisin
  • 2222 Views
  • 11 replies
  • 0 Bravos

Resolved! No data but paid for it

Hello. I submitted a ticket but will ask here too. Yesterday was my renewal, I had changed it from 4 gb plan to 1gb plan. I had used 1.82gb during the 4gb plan. Today my data doesn’t work what so ever when I switched it to the 1gb plan. Why doesn’t m...

ninam775 by • Great Neighbour / Super Voisin
  • 699 Views
  • 4 replies
  • 0 Bravos

Resolved! NO PHONE SERVICE - ACCOUNT IS ACTIVE

I've just upgraded my plan and paid $. Account is active and now I have no service. Please correct this immediately or refund my credit card for your non existent service. I look forward to a resolution.

Kreuz by • Good Citizen / Bon Citoyen
  • 1297 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM card

Unable to change my sim number on my account. I apply the new number and press save changes and the new number changes to all zeros.

Gg3 by • Great Neighbour / Super Voisin
  • 533 Views
  • 2 replies
  • 0 Bravos

Phone not receiving incoming calls

Hi there, can someone please fix my phone since it hasn't been able to receive incoming calls since earlier this week. When someone calls my number, the call goes to the voice mail right away. This needs to be fixed ASAP!

smilingtomato by • Great Neighbour / Super Voisin
  • 8497 Views
  • 12 replies
  • 1 Bravos

Resolved! Can you Re send port request to my phone?

Hey, just bought a galaxy flip 4 with a plan from Verizon and want to port my number to Verizon now. However when the text was sent to my smasked phone we were unable to see it or anything, I need the port request re sent so I can transfer my number ...

Evon117 by • Good Citizen / Bon Citoyen
  • 3045 Views
  • 20 replies
  • 0 Bravos

Resolved! Phone not activating

We bought SIM card for public mobile and it isn’t asking us for voucher code it is asking for credit card payment 

Resolved! Add-on US roaming not working in Canada

I bought the US Roaming with data on Sept 11 while on the USA. I got back to Canada on the 14th and I get a message saying that I can't make calls to a number in the USA because I used all my available minutes. What am I supposed to do?Thanks in adva...

JorgeMolina by • Great Neighbour / Super Voisin
  • 1280 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan change

Just changed my plan after 4 days past payment for my old plan. I was charged the full amount for the me plan with no credit for what I just paid 4 days ago. Is that how it works?

martybeckwith by • Great Neighbour / Super Voisin
  • 861 Views
  • 5 replies
  • 0 Bravos

Resolved! Purchased by mistake

I purchased an add on mistakenly now how do I get this refunded back to me & this add on removed before I’m forced to keep it right now it hasn’t been used, the add on won’t be added onto my account until my next payment date which isn’t for another ...

LR82 by • Great Neighbour / Super Voisin
  • 1331 Views
  • 7 replies
  • 1 Bravos

Resolved! Changed plan and now no service

Scheduled mine and my wife’s cell plan on renewal date to change back to smaller data plan as we are not traveling now. The change was for today, and now we have no service. No 3G. No data. My wife was able to call out but that’s it. We submitted a t...

WRum by • Great Neighbour / Super Voisin
  • 1473 Views
  • 9 replies
  • 1 Bravos

Resolved! Updating credit card and profile

Hello, I updated my creditcard. Do I need to update the address on my profile as well? "Surrey" is not available in the list of cities. I have a screenshot if you need it. Please let me know. 

gavinhee by • Great Neighbour / Super Voisin
  • 817 Views
  • 2 replies
  • 0 Bravos

Resolved! How do i start using my US add ons?

I entered the USA on Tuesday and purchased 1GB of US Data & Unlimited US Text on Wednesday, after having entered the US. Previously, when I purchase US add-ons, I do so before my trip and as soon as I enter the states I receive a text from Public Mob...

clairereilly by • Great Neighbour / Super Voisin
  • 1355 Views
  • 8 replies
  • 0 Bravos
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