Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I ported out earlier today to my employer's telecom carrier. I wanted to login to my accout to remove my payment info as I am on Autopay. It appears I am unable to login nor can I reset my password to sign in. Who can help ensure my payment info is r...
Recently switched to public mobile(3 weeks ago) only receiving texts from other iPhones. Not receiving calls, people said it just goes straight to voicemail. Not IMPRESSED with this provider. Any suggestions on how to get this fixed?? I’m using an iP...
I need to update my email contact information. I'm not seeing where to do that in my account profile. I can update other things but I when I hit edit profile the page that comes up does not have my email to update.
Can someone please help me? I leave WiFI and I go to google and it won't load a search. I can't load photos or videos on FB or Messenger. It is like I don't have internet, but I do.
I have a factory unlocked Moto G Power 2020 edition, which according to the manufacturer, is VoLte enabled. It has Andoid 11 installed. No VoLte option shows in settings, whereas on a newer Moto G Play, there is an option to enable VoLte. Any idea...
Am travelling and located in southern BC. Couldn’t make phone calls as system decided I was roaming and on a US network. Purchased and paid for 15 day roaming add on and still not able to make calls. Public Mobile says its active.
I am going to transfer my Public Mobile number (xxxxxxxxxxxxx) to another carrier (Phonebox), could you please let me know Public Mobile’s account number for porting out? Thanks!
I lost my phone, and have switched to another provider. I tried to go into my account to cancel it, but because of two step authentication, the only options are for them to send me an SMS text or send me an email. I’ve clicked send me an email severa...
Hello! I recently moved to publicly mobile, and something went wrong with transfering my number. I can see everything is activated, bud nobody can call me, so at the moment I have have 2 sim activate in same time (old sim card can receive phone call ...
Does anyone have any experience with these phones? I believe they are Chinese, so not sure about them. Wife needs a new phone as hers is 6 years old and not getting app upgrades anymore. She doesn't want to break the bank but wants more storage 64G...
I am having trouble porting my number back to my old carrier, they made me an amazing offer, the number port doesn't seem to be going through. Then I want to use this sim for my husband so he can keep this account on his phone, is that possible to do...
Bonjour, J'ai 1 Go de données par mois selon mon plan. J'ai utilisé le 16 avril 0,10 Mb et le 17 avril 0,02 Mb Vous m'indiquez que j'ai utilisé toutes mes données pour le mois ce qui est faux. Pourriez-vous voir à ceci. Merci Brenda
Was not credited for refer a friend on April payment, Main payments page says correct amount but payment history and charge on credit card is different.
Update: I turned my cellular data on and off, switched between LTE and 3G, turned my roaming on and all of a sudden the data works. 路 I have no idea what helped. But it's working. I'm working remotely and my hot spot stopped working. I checked m...
I am in Europe and wanted to get a few SMS texts per month. Is there a plan addon that allows me to do this?Purpose is banking logins. Secondly, I have a bunch of saved rewards, is it possible to cash those out and get paid instead of accumulating cr...
I have multiple accounts myself and elderly brother and wife. I pay and manage these accounts for them. Is there a way to have the payment notification which is normally sent to each phone by sms. Can these be sent to email account instead? Instead ...
So this might be the issue.. I tried to login the other day to top up my account ect. And I forgot what email I used for my current public profile so I tried a few different emails and it ended up locking me out, telling me I've tried to many times. ...
