Can't log into account

[Haylee09]

Hi

I cannot remember the email for my account so I can pay it.  I need help

[Handy1]

@Haylee09  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice

if you need help to regain access to your account you can bet support to help with that also 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[dust2dust]

You can also buy vouchers online. You can also dial 1-855-4pu-blic to enter them. Or also using the real time payment method in some stores.

[softech]

@Haylee09 

For quicker resuming of your service, you actually have an option to buy vouchers from store (no service fee) such as SDM/711/Shell/London drug (better to get from there as their vouchers can be used immediately, vouchers from other stores might have a wait time of 24 hours).  Once you got the voucher, you can then load the voucher using *611

Or you can get vouchers online with a small fees at ding.com or Muskbirds.com.

For accessing My Account,  first try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Reset Self Serve Password", then click "Link expired or e-mail didn't arrive",  then click "Still not working"
Finally "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there