Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone, hope you're all doing well. (It's been a few years since I've used the website.) I have one question to ask. Does Public Mobile still have data internet service only? No home internet option?
Hello All, I have been getting a "no caller ID" call consistently at the same time on a daily basis. I made a move to solve this puzzle by trying to use TrapCall App but got an error message that trapcall doesn't work with Public Mobile. Is there a w...
Hello! I registered for a new plan/account with Public Mobile and received the current 2GB promo. If I change the monthly phone plan would the 2GB promo be lost? Would it matter the value of the phone plan I'm switching to? Thanks for the help!
Hi, so I can’t seem to login to my self serve account, the resetting password won’t let me reset and when I try making a new account it says my number is either invalid or there is an account already being used with my number. I haven’t used self ser...
Hi, Is there a reason my phone shows sometimes 4G connection. I was informed that public mobile only goes with 3G speeds.
When I receive a picture it won't download. How do I fix this
Hi all, I upgraded from the $15 plan to the $35 dollar plan 4 days ago and now there is a 2GB promo when you sign up for the $35 plan. Is there a way I can get that extra 2GB added? or would I have to deactivate and then reactivate? Thanks in advan...
Money is in my account but the plans not renewing. How to renew it
Hello,I was just wondering, If I have available funds of like 20 dollars, when it's time for me to pay for the next month, will I pay with my debit or it will be taken from available funds? If so, how will it be taken .
Good day I would like to know how do I go about using public mobile services in the states (NY). How can I activate this service. Also I have 499 international minutes available to me but I don't know how to get access to it. Can someone please help ...
Hello All,I tried to use a Samsung phone and the sim didn't work but worked on an iPhone.I tried to use LG and the sim worked but the data wouldn't open. Again, it worked on iPhone. I'm trying to avoid to buy iPhone as we have 3 android phones availa...
Hi. I am new to Public Mobile. I activated a SIM card on Sept 26. The last 2 nights I have had a data event show up on my usage. My cellular data was turned off at the time this usage happened but my usage shows web usage. This used up over 20 MB of ...
Made a phone call yesterday, and phone says I have a voicemail (from today). Unfortunately, everytime I go to check the voicemail I get the messageNot registered on networkAs per other suggestions,restartedI have tried an OS update (already up to dat...
My account is on autopay and it didn't automatically top up today and says I need to reactivate my expired plan so I tried and it keeps saying my account already has enough funds and wont allow me to add onI can only make a phone call while in wifi b...
Hi there. Yesterday my tenant downstairs used my referral code to activate a new phone plan (the 35 dollar one). During the process, he forgot to add the 2GB data bonus promo code. Is this something mod can help adding back? @CS_Agent Thanks a...
Hi there, I'm considering switching to a lower plan as I don't talk on the phone that much. How can I view my total minutes used per month for the last few months? I only saw the per call breakdown and dont want to have to add them all up manuallly....
I purchased the US add-on for $20 for talk, text and data. My text and data work but I am unable to make phone calls. My phone says it is on T-mobile. I am in Iowa. Any suggestions?
This is the messge I got: The error popped up when verfying phone number.I was using TELUS for the old phone number and did the activation on Microsoft Edge. @CS_Agent
I've just set up my account, inserted the SIM activated, and the payment went through, but there is no service.
How do I change my self-serve email?
Is there a way to setup your account to auto-pay for over usage of data or phone time that anyone is aware of. I know with another company you would just be charged 10 cents per meg for over usage. I want to avoid being shut out of the data.I may go ...
I noticed that PM plans refresh data every 30 days, instead of every month. What is the best way to track data usage for every pay period? Most apps/tools I see uses a refresh date monthly (refresh on the 15th of every month, etc)
It seems some of you are spending up to a work day's worth of time on here. Do you just pop by whenever you feel like? Or do you pop by when you have free time? (i.e. work break) Not calling out on anyone, but just curious!
I ant to tranfer my number from videotron to public mobile
I was on the 15 dollar plan, but after being in the hospital it drove me nuts with no Internet. So now I want the 25 dollar plan. I was on the 35 dollar one but can't afford it. I want the 25 dollar plan. For the life of me I can't change it becau...
fixed
To reactivated me account and forget my personal question?
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