Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
So this might be the issue.. I tried to login the other day to top up my account ect. And I forgot what email I used for my current public profile so I tried a few different emails and it ended up locking me out, telling me I've tried to many times. ...
Hi I just signed up the promotion 15Gb LTE plan but I cannot connect to the internet if I choose LTE connection. I am only able to connect to the Internet if I change to 3G connection. I checked APN setting and reboot the phone several times but it s...
ive ported my fon directly from freedom mobile without first getting new no. from PM. Its been an hour but her Android Fon is not detecting the sim yet. Ive rcvd emails from freedom mobile that the process is completed & the no. is ported already. Pl...
I have been using my nickname in my account but now i need to change it to my real name so I can get my phone bill printed. I changed it on my account profile but the printed phone bill still has my nickname on it. Urgent help plz!
I know awhile ago it was not possible to have two accounts under the same email address. Has that changed now or is it still the same where you have to have two email addresses ?I have two accounts with Public Mobile and would like to be able to have...
Hi I accidentally locked me out of calling and messaging by locking my PUK and have no idea how to get it back my if you need my phone number respond to this pls do this asap
Hi community. I live in Toronto and have a "Samsung s20 fe" phone. I want my phone to ring three times and then go to voicemail. I entered *61*16475804001*11*15#Call and received a "successful registry" massage. However, my phone still rings 6 times ...
I recently switched to Public Mobile from Freedom but calls and texts are still going to old carrier phone. I received a text saying there was a problem porting and they would call, but I haven't received a phone call, I cannot log a support ticket ...
Hi All, Just wondering if this has happened to anybody else. and if its true that I will loose my reward discount if I try and change back to the $15 plan. I never responded YES to any upgrade texts. Feels like they didn't like I had $8 off every mon...
Hi, I am leaving Canada for 4 months, can I suspend my phone number for 4 months without any charge? So that I can continue to use this phone number when I go back.
I accidentally purchased a US Roaming (talk and text), as well as a US Roaming (talk, text, and data). Can I remove the original talk and text I purchased and get my $ back?
Switched to public over a week ago. Most of my texts will send and receive but not with certain contacts. I can’t figure out if it is the type of phone they have or their phone provider. It seems inconsistent. I have an iPhone, iMessage is on and so ...
This is simply a test to find out if this community account is somehow flagged. I have tried to submit a post three times today (with 1 hour or more in between) and it will either just disappear (twice) or I get a yellow flag that says it's spam. No...
Hello ...- I want to change my plan from a Legacy plan of $120/12Gb every 3-months to the monthly $40/15Gb plan. My question is, will I be able to retain the discounts (loyalty, registered payment, referral) on this account if the plan is changed?- I...
Hi there, I was in the habit of saving voicemails from my mother who was sick, but was not aware that they would expire after a certain amount of time.She has recently passed and only now have I felt that I have been able to go back and listen to the...
