SIM card not working

[ShawnGus]

My phone lost the ability to send or receive calls (call failed message).

I swapped my SIM with my wife's and it worked fine---but my sim in my wife's and her phone didn't work.

-Don't have to be Sherlock to know the problem.  What is the solution?

-Will a new SIM mean that I have to get a new number?

[Meow]

Buy new SIM and do SIM swap.

Little problem is to find PM SIM. Look at official Telus store; you can order from PM site but it might take way to long to receive it. Ebay maybe?

[BKNS27]

@ShawnGus 

Good trouble shooting to determine if it is the SIM or phone issue but sounds like a provisional/backend issue with your SIM. Just Submit a Ticket on SIMon Chatbot bottom of page or private message a CS_Agent on the envelope icon above.

[dabr · Accepted solution]

@ShawnGus   It does seem like the SIM card is the issue.  No swapping SIMs with a new one doesn't affect your number or plan. 

Once you have a new SIM card, just login to your self serve account using incognito/private mode and then select Quick Links/Profile and Change SIM and follow prompts to complete which registers the new SIM to your number and account.   Log out and reboot the phone if needed.

edit:  one more thing, of course, you need to replace the old SIM with the new one in your phone too after doing the above.

[softech]

@ShawnGus it is good it is not a device problem.  Usually putting sim card in another phone will force a sim re-provisioning  but it didn't help in this case

please open ticket with support and they will refresh the account

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