phone service not working

[boghos15]

hello i need help with i just put in the sim i was away from the country i cant receive messages i don't know why tnx

[darlicious]

@boghos15 

You have chosen a solution....do you still need help? Or has @Anonymous  provided that to you?

Edit: that

[HALIMACS]

@boghos15 

You should know that you're dealing with other customers, just like you.

We are not employees or staff of Public Mobile.

Presuming you haven't been inactive for over 90 days, you simply need to add sufficient funds to restore your services, then reactivate.

Sometimes adding an extra dollar or so will get things rolling - don't worry, the 'excess' payments will roll over to next renewal 30 days from now.

[0PX9O4]

@boghos15 

Like I said in my previous message, you can call 611 to get your account status, or just sign in to selfserve.publicmobile.ca

[Anonymous]

@boghos15 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

go sign in to Self-Serve, to review your account,

• Click on Payment
• Make a Payment
• one Time Payment 
• Payment Type: selected other ( Enter the desired payment amount )
• you will do manually enter Amount:$$ + $1 extra
• Click ‘Submit’,
• after payment successful,  you have to do Rebooting your phone
  what is meant by rebooting the device turn off and turn it back on.

• and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

• Add Funds to your Plan Amount through Self Serve  
• Go to “Plan and Add-Ons” TAB
• Select "Lost/Stolen Phone" TAB
• Select "Suspend Service" BUTTON
• Then, Select Resume/Reactivate Service
• Reboot your phone,
  what is meant by rebooting the device turn off and turn it back on.

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[0PX9O4]

@boghos15 

Would be nice to know more details. Is your plan active? Are you able to log in to self serve or call 611 to find out if you need to top up your account or replace your autopay credit card?

[boghos15]

can u check if its activated ? i toped up my balance

[Anonymous · Accepted solution]

@boghos15 

Reactivate A Suspended Plan

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

• Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
• Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.