Community

Moi25 · 3 weeks ago

Is Public Mobile service out in Morell PEI area? Three phones in this house not working today - SOS calls only… Help!!

Moi25 · 3 weeks ago

So… they’ve submitted a ticket to technical support for our Morell 3 phones and say it should be resolved “within 72 hours”.

i asked about a CS Agent link to send to you Lkgg7, and they said for you to submit a ticket to the community. I think I started that with a chat request.
good luck… to us all!!!

Moi25 · 3 weeks ago

I’m dialoguing with a CS Agent now for our three phones… have mentioned to them that others in Morell /St zpeyer’s area are having similar problems, even tho there is no outage listed. Will fill you in if we fix it

hTideGnow · 3 weeks ago

HI @Lkgg7

best to check the official outage page from Telus, but look like there is no reported outage

https://www.telus.com/en/nb/outages

Do you know anyone in the area that are using Bell or Telus have the same problem?

or if you want, ask support , submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Handy1 · 3 weeks ago

@Lkgg7 you can confirm with support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Lkgg7 · 3 weeks ago

We also have two phones not working near Morell. There must be an issue with our area. I am having trouble reporting the outage. We tried on talus, but nothing shows up on the outage map.

Handy1 · 3 weeks ago

@Moi25

Outage map in your area:

https://istheservicedowncanada.com/

of no outage and accounts are active and rebooting the device or resetting network settings don’t help then ask support to refresh your accounts