Just ported to public mobile but not receiving calls or SMSs ?

[Great]

Hi I recently ported a couple days ago followed all prompts I cannot make any calls or texts please help phone number is 647-829-4393

[hairbag1]

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@Great wrote:

Hi I recently ported a couple days ago followed all prompts I cannot make any calls or texts please help phone number is xxx-xxx-xxxx

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You should never post your personal info in any forum as anybody can see that info...including the not-so-honourable. You should edit it out asap. Did you reply YES from old network when you requested the port ? Did you remove old sim and install new sim ? Are you using esim or hard sim ? Have you tried restarting your cellphone ?

[slusagm]

try your sim card on another phone to test.   Ask PM to help if needed.  

  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Greathave you tried rebooting your phone after the number porting completed? Also to confirm, did you respond YES within 90 minutes of receiving a confirmation text from your old provider?

[hTideGnow]

HI @Great 

this is just the community and we are customers only, remove your phone number

For your problem, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage