Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I just switched my current plan to the new which offers 15GB 4G data for $40/month and it will start on the next renewal date.I read the fine print though and it states no promo codes or special offers can be applied with this plan. Does this mea...
Hi, Since I am with public mobile I have not been able to send any MMS and/or access data despite de fact that it is included in my package. What should I do to have full access with my phone Sonim XP7700 with Android 5.1.1. ?
I have a voice mail that's about 45 seconds long I listened to it and saved it.I wanted to listen to it again: as prompted, I pressed 1. But it plays only a small fraction of a second of noise and stops. Then goes to "To listen to this message, pres...
I am having a lot of problems trying to log-in into my account to change my plan to a new payment method. I have already gone through the entire "forgot my password" steps and have reset my password countless times already and still nothing seems to ...
I am a new member unable to activate phone, no old sim card. Question - If I was to complete a full reset of thephone would it not respond as brand new, awaiting its PublicMobile SIM card?Thanks Frank
I need to change account email as I have no access to previous email address. I cannot log into self serve because my account is suspended as something happened with my payment method and I have no way to fix it. please advise.
Hi Community! I had a quick question, Im currently on a 3G plan with the old reward system. I see the offer for the Lunar new year and am considering switching to that plan. Will my old reward system remain active or will it auto-switch me to the ne...
Not sure if this has been brought up before , but with new reward system . Would it not be nice to have option to automatically apply points to bill once 15points has been earned. I know for me I like with old rewards that I don’t have to apply my r...
I just realized that my phone hasn't been able to receive incoming calls. Multiple people have told me they've tried calling but it doesn't go through. And I get absolutely 0 notifications on my phone that theres a call. I tested it with my friends p...
Here's the plan in question: 15GB data at 4G Speed for $40. (publicmobile.ca) I already received the basic 2 points but not the remaining 4, thanks again.
Just arrived in Florida for 10 days and tried using my iPhone 7. I either can’t connect or the call drops. I’m on T Mobile here. Secondly, I had to purchase a 15 day add on bundle when in Canada while down here I’m suddenly receiving offers of 10 day...
Recently, I had a message offering me a credit to my account if I purchased a refurbished public mobile phone. I have since purchased 2 phones but can no longer find this message.thanks in advance…
Since November, I have been charged $10 for a 30 day data addon, that I did not sign up for. I cannot find anyway to remove this addon from my account. Please advise. Thanks.
I applied the payment to my phone, $70 plan, balance now at $93.3 days without service before adding vouchers.Went to web page and tried to "reactivate" and my plan will still not activate.
My account is suspended. I need to just reactivate it to receive an important message. Am I supposed to buy a plan?And What is the cheapest plan to buy in this situation? just to reactive my account for a short time
Recently crossed border into states. My old, grandfathered plan gives me 1g per month unlimited calls and texts in states. But it's not working. I cannot choose the T-Mobile network and my settings app seems possessed. Keeps flashing different displa...
Was a Public Mobile customer for about three years without any problems. Nothing but a great experience.Decided that maybe Freedom was a good idea because the great price and 4G data.....Ported out my number (and lost all my nice rewards in the proce...
