01-11-2022 10:13 AM
what do i do?
I tried to login into my account. I just typed twice password and was lock out.
Now I tried to reset my password and the nightmare started.
The system asked me 4 digit pin, payment information (auto-pay, I cannot remember clearly), OMG, what can I do?
HELP!!!!
Solved! Go to Solution.
01-11-2022 01:13 PM
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
and try Forgot your password visit Here link, and enter your email address,
check your email spam,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
only them will reset for you,
Here’s How To Contact Customer Support Agent,
Good Luck..
01-11-2022 11:14 AM
Don't worry. Just send a private message to CS_Agent and tell them about what you need and they'll help you out with that password and pin number.
Make sure that you write them down in a safe so you have them in the future 😉
01-11-2022 10:33 AM
When you are locked out of your account after trying too many passwords, in general, you will have to wait one hour to try again to reset your password. Recently, Simon the chat bot has recommended 3 hours to try again.
It will be faster to contact CSA as described above. CSA will need to confirm ownership of account by asking similar questions that you mentioned.
01-11-2022 10:32 AM
I would recommend you just send a private message, as the chat bot/ticket method is problematic at best.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-11-2022 10:15 AM - edited 01-11-2022 10:16 AM
Contact customer service agents.
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437