Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my phone about a month ago. I deactivated the SIM card, purchased a new phone and new SIM card.My latest auto pay (29 Nov) did not deduct Loyalty Recognition, Refer a Friend, or Autopay Reward.Why did I lose these rewards?
I moved to PEI and have no cell service at my home. I live close to the water in a low lying area. Is there anything I can do to get better service. Literally my phone says No Service 99% of the time. I’m told I need to get Rogers I order to get serv...
FYI as this isn't really about Public Mobile (but rather, Telus home internet service), I'm moving it to The Lounge. (Off-topic area).
Hi all, I am in a small French island that it seems nearly no one in Canada has heard of, off the coast of Newfoundland for the month, called Saint Pierre et Miquelon. It is French - as in it is technically part of the European Union. I had my phone ...
Switch to public, now I don’t receive any texts or calls?
How to switch my plan from 40$ to 70$
How many people do I need to help for getting reward? If my community account is different my self account, can I receive the reward? If not, how I do to get?Thanks for support.
I am a new customer when will I get my holiday awards
Hi all, The other day I updated my phone from Android 9 to Android 10 and since then I have been unable to send pictures over MMS. This happened when I first got my phone and I found the solution on here which was to set the proper APN. But this time...
I have available funds. But I can't use data. What should I do?
Got 4 calls (from different local numbers): Canadian Border Agency - we intercepted Canada Post package with suspicious items (or something like that), please do this and that...Amazing! All calls within few hours. Just for fun called back those numb...
Hi i dont remember my login id and password, how i can get my id and password to recharge my number online Please reply
I was with Rogers and they are going to release my number for the transfer. Once I receive the SMS, how am I supposed to call Public to accept the transfer/get my number?
money was taken out of my account on yesterday but today my account is suspended.
Hello, I tried to transfer my number from public mobile to Koodo, once I confirmed the request on Koodo’s online application I lost my account with Public Mobile and the signal !and my number hasn’t been transferred to Koodo!! Does anyone know what ...
Hi Folks! Anyone experiencing drop calls. My phone is dropping calls
I can call out but whenever someone call me, it will automatically switch to voice mail box. Can someone tell me how to fix it, thanks a lot.
On December 13th, at 2:46 am was was awakened by a text message on my phone, notifying me that I had used 75% of my data, since renewal of my plan on Dec 4th. I thought that was strange, but went back to sleep, only to be re-awakened at 3:50 am to a ...
I just activated my phone on the 50$ 10gb plan and I'm sending texts but no one gets them. I tried calling and it also tells me that cellular network is not available for voice calls. Does anyone know what's wrong or how to fix this issue?
I will be travelling thru the states. If I add the proper add-on, how do I ensure that my phone will only connect to public mobile partners AT&T and T Mobile? Thanks
I have a basic $15.00 monthly plan with talk & data. what if I used up all of the100 mins talking? what type of add-on should I buy in Canada?
I purchased us Roaming but my phone not working
Hi, I'm trying to see if I got the Christmas bonuses but I tried to login to my account. I keep getting locked out messages and to contact Public Mobile.
Hi I just switched my account from Telus business to Public Mobile and I am not able to send text messages without wifi. I sent text messages when we were out to my partner and he didn't receive them until we were home back on our wifi. Also, I have ...
Hello!For the holiday refer-a-friend reward of $30, if my friend stays with PublicMobile for longer than 6 months, do I still get the usual $1/month off after that? Thanks!
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