[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Not registering on network
My Samsung phone won't register to the network why?
Can’t receive calls
Can’t receive calls
Account Suspended
My account has been suspended despite the fact my credit card info is correct and up to date. I need to have someone from Public Mobile resolve this as it has nothing to do with my credit card
Suspended account
My account is suspended because I had to cancel my credit card. How do I re-activate my account
New Credit card update
I can't update my cc info. I keep getting the same "oops something went wrong. Try again later" message. I've tried the incognito approach and still no luck. I need help from actual people to fix this issue. Never had any complaints about the service...
Resolved! holiday bonus - 500 international min and 3GB data gone from list
I got 500 international min and 3 GB data the past Christmas. However today when I see my account, I dont see them listed under my plan, nor they are under my add-ons.. I dont think they have expiration date but where did they go?
Unlock iPhone 7 from PM
I was given an iPhone 7 and set it on PM. Thought it was unlocked because accepted PM sim. Now I’m in New Zealand and new Vodafone sim won’t work. Phone is locked to PM.can I please have it unlocked?
I have no service
Hi there, I have not had any service for 3 days. Please help em get service.
my account
I received an email saying my account is not working. Please tell me why and how to restart my payment plan as before
Online add on not working
I keep having problems with adding funds or add-ons with a registered card. Had a hard time editing my card with new expiration date, finally took it, no problems for awhile. Bought data numerous times no problem and now it's back saying "Oops! Sorry...
Cant text, call or use data after changing sim card
I changed my sim card from koodo last night and switched my phone number over as well. I got the text from koodo to confirm I wanted to switch and I said yes. However it’s been a lot longer than the 2 hours they estimated and i’m still not able to us...
Want to change my add on
Hi there!I can’t use my add on for 3gigs data and I just found that is for US roaming. so I want to cancel or change my add on. How can I do that? Please help me!thanks!
Porting Hiccup
I was sent this text after following the procedure given to port my number. Now I have not received any support since. Any helpful tip?Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEI...
Resolved! US ROAMING 2023
Hello,Is anyone able to confirm that US roaming on 3G networks still works with Public Mobile? Specifically Washington state ? I'm well aware that the AT&T and T-Mobile are "sunsetting" the 3G wireless spectrum. However can anyone confirm if it's sti...
Transferring phone number
I am switching from Rogers.My account is under my dad, and he replied yes when he received the email for my number switch to public mobile. i had already switched my sim in my phone as I, to be honest, hadn’t read all the instructions. I then read ...
Resolved! No service
Phones locked
Hi! I had my pre auth charge twice recently
And I can't tell much what happened to that extra payment but I wanted to say thanks anyways because with rewards applied and a promo of 20gb for $35 I feel like I'm winning because my bill is then $15 a month. I love this company!
Data won't renew
I put data onto phone but it won't work
Lunar new year promo
Helloback in november I was sent a cyber monday upgrade promo.. 15gb @4g for 40 bucks a month. I was late to the party and missed out. Now I see a lunar new year promo for the same deal but it hasnt been offered to me personally. How can I take advan...
Want to Change from 15GB to 250MB at same day
On reactivation I mistakenly pick the 15GB instead 250MB. What should I do now, Its same day though
Resolved! Not getting rewards or credits for Auto-pay!!!
Hi, I have been a customer since Nov 2022 and have setup my Auto-pay to get the rewards of $2 off my bill every month. But I am not getting the rewards of $2 on my bill. This is one of the reasons why I switched to Public Mobile. Can someone get bac...
Can't access my account
I don't know what email i used to create my account and i can;t log in
Question
I want to solve the problem of transferring the public account, what should I do?
Suspended account
Someone please help. My sons phone was suspended for no funds however I have auto withdrawals set up and payment day isn’t until tomorrow. He said his phone has been like this for days but just mentioned it this morning
I need to return an iPhone but cannot reach the sales division
My Public Mobile iPhone is not working I need to return it but I cannot sign into the store because my password doesn't work.Please help
Service not consistently working
Had the same issue occasionally with my old phone, and occasionally with my new phone (6 months ago), lately more often, almost daily.The issue is two fold, making and receiving calls. When receiving a call my phone will ring, I'll swipe to answer it...
reset of password not working
My credit card expired so I need to login to My Account, which I can't access. Each time I reset my password and it shows it's successful, but I still can't open My Account. It takes me back to the login page, and the new updated password doesn't wo...
Sim Card problem
I cannot receive calls, all calls go directly to my voicemail. I have tried every thing already recommended to me and I think my sim card might be damaged. Is there any other way, other than visual, to test the sim card?
Resolved! I been adding extra funds and noticed I am being charged twice the taxes
I added 100$ two months ago because I knew I would be low on cash for the following months. I noticed I paid taxes on the 100$ and then again when they took it out of the funds. who do I contact regarding this issue ?
