Hello Community, We wanted to give you an update that we are completing system upgrades during the following maintenance window: February 25 | 10:00 PM EST (7:00PM PST) to February 26 | 9:30 AM EST (6:30AM PST) During this time you will be unable ...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid for US roaming several times ($60) and did not actually get the service on two occasions. I was driving from one State to the other on a very tight work/school schedule, and ended up having an extremely, extremely stressful trip because I did ...
My phone was stollen. Have waited several days to try and retrieve, but no such luck. Finally got a new Public Mobile SIM card. Want to ensure my phone number, account balance and payments, and all other account information is successfully applied to...
Something weird:1) I am signed up for autopay but I got a text message reminding me to make a payment. So I checked and sure enough autopay is active on my account so I don't know why I got a reminder to make a payment. There was no option in the rem...
Hello, I need to access my self-serve however my password is not working, when I try to go to "forgot your password" the email I used to register is coming up with "ForgotPassword/OldPasswordNotValidContactAdmin". Please let me know my next step
How to apply the $1 credit to my monthly account due to referral who can also obtain $10 credit in his account. Thanks.
My husband signed up last month with the 25$ plan but is wanting to switch and get the 35$ plan. Can he also get the free 2GB if switches by nov 4th? Thanks
Hello, I have - Unlimited Canada-wide TalkBut when calling a store local to me, less than 8 minutes away in the same town, it is telling me I am out of minutes? Have I misunderstood what unlimited canada-wide talk means?
Hello, I have a phone xxx-xxx-xxxx. My credit card says declined and I confirmed that I have room on it and tried multiple cards and it still says declined. I tried my husbands card and it worked for his phone but wont work on my mine. I have not ha...
Does public mobile ever send out promotions
Top up long distance and I get interrupt message no time and. No incoming long distance help
I'd like to be able to disable all private messages EXCEPT those from customer support. Is this possible?Sorry, but I'm not here to make friends. The only reason why I signed up to the PM Community is that it's the only way to communicate with the cu...
Hello,I tried to port my number from Telus to Public i received a text from telus to confirm which i did.my public number is xxxxxxxxxxxxx and telus xxxxxxxxxxxxxxx. edited by computergeek541: phone numbers removed
Hello there, This evening I went into my account to purchase an add-on for what was supposed to be 1GB data for $15. (My auto pay is set up for Nov 4 so I wasn't worried about anything else). My account is sitting with a balance of $120 with two ad...
I RECEIVED A SCAM TEXT MESSAGE THAT RESULTED IN LOST MONEY. HOW DO I BLOCK AND REPORT THAT NUMBER?
Hey PM ! Everyone here rocks by the way!! last year we got 500 mins and 2GB free during holiday seasons is that expected again??
Hello I want to know how to cancel my payment for Nov 3 and receive my refund.I have to leave the country so I want to cancel my plan and payment for the November month before November 3 because my plan is due this Nov 3. Please let me know ASAP.
hi I am Trying to pay my bill but seems I can't remember my password so I click on password reset and I never receive the email. I've tried several times. I've checked my spam folder as well and nothing. This issue and the fact it took over 2 weeks f...
Hello, I'm transferring my phone # to another provider. I started this process ~ 4 hours ago and have yet to receive any notification from PM so I can end service here and transfer out. I'm told switching from any other provider takes minutes....I sh...
I transferred my number from eastlink yesterday and I cannot send or Phone calls
the koodo store supposedly ported my telus number to Public but it didn’t work
Hi, on my "plan and add-on" page, it shows the following:I am not sure if it indicates I already had 1GB add-on or my add-on purchase didn't complete and is waiting for funds? I remembered I bought 1GB add-on, but I never used it and now all my date ...
Want to keep exiting service on new phone, due to other phone being stolen, what are the steps to activating new phone.
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