Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have a LG G3, the phone calls is working fine but if there is no WIFI available around, I cant access internet nor the voice option of Google, neither map etc... I was with Koodo before and had no problem with this. Someone can help since ther ...
Hi guys, That's my second time with public mobile but this time I have a problem with changing my plan. Right now it is about to end on Sep 15 but I am still waiting for my sim card to arrive. Does anybody know how to change plans if my account page ...
Need help. when I go and log on in to my chrome web browser everything works until I click to check details and then it goes to a page that saysOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. ...
Hi.I refer a friend a month ago.When I will Recibe the reward?Thanks
hi i am trying to change auto payment but i forgot passward and secrity quetion.how can i reset?
My plan renewed at midnight. I just turned my phone on and a message popped up saying Apps have used more data than usual. I checked my plan and it says I have already used 113 MB of data. Can anyone tell me how I can find out which apps are using m...
Hi, which one of the phones sold here (https://www.publicmobile.ca/en/on/phone-section#phone-start) has two SIM card slots?
Hello!Moving from Koodo to Public mobil, I am trying to register my new public mobile sim card. During the process, when its come to register my old phone number, I have the message "Please enter a valid Canadian phone number'Thank you for your help....
My device name is TECNO CAMON iACE 2 Model: TECNo KB2Is my device conpatiable for public mobile sim?
I need to purchase additional 1GB data $15 yet the Add-Ons tab does not work as it said "Oh no! It looks like something went wrong, but don’t panic.". I did try to log out then log back in many times, it doesn't work though.
I received a text Sept 10 indicating that I have 10 minutes left on my 100 minute plan (period Aug28-Sep27). My outgoing calls to date total about 3 minutes for that period as I rarely dial out. How do I resolve this?
Tried to do an upgrade, and put enough funds in my bank to do so. Phone is now suspended, but can't 'top up' as it says I have enough funds. Tried to email CS_Agent yesterday, still no response. So frustrated. What do I do?
I need some help, I'm supposed to travel tomorrow and I can't log into pay for my account. It's locked out and when I try the security ?s it says I'm putting in the wrong answer. I checked the case sensitivity and nothing seems to be working. I don't...
In December 2020 I added 500 Canada-wide long distance minutes to my account and it shows under the My plans & add ons tab, but when I go under Data & add-on usage it shows talk add-on of 400 minutes. The 400 minutes was added in the prior year so wh...
I got a plan about 3 years ago that had unlimited talk and 2gb of data in the US, now this plan is no longer available for purchase and haven't been to the US for about 2 years for obvious reasons and the plan does not show the unlimited talk in the ...
I changed to a BC number yesterday and tried to change registered numbers for different websites. Unfortunately I had to receive verification codes sending to my old number in order to log into CRA, Amazon etc. that uses authentication. I want to ask...
I did those things suggested and I cannot access data. I live in Lethbridge, Alberta.
Hi, I get no signal in these two stores in Bowmanville, Ontario. Signal right outside is fine but goes to nothing when I step in. Currently using an iPhone 8 Plus that was used on Fido network at this same location with no issues. Does PM address s...
I even went out and bought a new phone but I see I am not the only one. What is going on?
New card, went to activate and the process got stuck on the payment step (processing card). I let it sit all night, came back this morning, still stuck waiting. Refreshed page, started the whole activation process over again... now the SIM card is in...
Hi i aready cancelled my service right after 1 week of installation.. i transferred my line to other provider but you still charge me .. can you pkease tell me why
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