Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was just visiting Haines Alaska and my US Roaming add-on would not connect. I couldn't even find AT&T or T-Mobile as a connection option. How to I create a ticket to get my Add-On charges reversed? Thanks!
customerservice@publicmobile.ca (customerservice@publicmobile.ca)The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
I bought a newer phone which has a 30 day money back guarantee, but it requires I purchase a newer nano vs the current micro SIM my current older smartphone has been using for over 5 years. Will I ever be able to reactivate that old micro SIM with PM...
Hi, Please send me an other SIM card since my havent arrived. Please help,OMG a horor storyMaxence
Hi! I made an account yesterday with public mobile and activated my public mobile SIM card. When I put the SIM card in it said my iPhone was not activated. I put my old TELUS phone card in and it still worked. Today I got a text requesting to transfe...
When I try to use phone it gives a message number not registered. What do I do?
You guys contacted me saying that my credit card info wasn't going through and then in a matter of days you deactivated my phone plan and now every time I try to log in to my account it says that it's not valid. I even clicked on the button "forgot m...
Does PM condone the use of the PM Messaging system for people to spam? I received one and reported it to Lucien CS but since I received no reply, I'm posting here. Below is a copy of the post - I wouldn't recommend clicking the link. I have high se...
Dear Public Mobile, I need URGENT help. I have always bought topup vouchers from Recharge.com, since my credit card has never worked with public mobile. However things went south today. I was a day behind my payment plan and I had just bought two vou...
I've been on my plan for many years. $39/mo4gb/mo unlimited textingBC calling anytime. Today I got a notification saying I used up my data(12gb/3mon) login to PM and it shows no data on my plan or in my usage.
Why did London Drugs tell me that they don't activate Public Mobile sim cards? They said they would rather promote Koodoo than Public Mobile?Where else can I activate Public Mobile sim cards other than your website?The salesman at LD said Public Mobi...
I tried to put my sim number to activate but it says use valid sim number. I copied below the barcode and the number on the sim card but nothing work. Please help
I'm locked out of my public mobile account, I need help
Tried using apple with. itunes but iPhone 6 is still locked.Not sure whatto try now
Is Public Mobile My Rewards down?
Unfortunately I literally just days ago ported the numbers to Telus to solve this very issue, and PM instantly deletes all access to accounts. They even deleted access to my longstanding Community Account that I've had for many many years before I h...
I lost my old sim card and when I activated the new one, I had to choose a new numberMy old number was 778-xxx-xxxx and the new number is 236-xxx-xxxx Edit by Dunkman: removed personal information
Hi. This is for my husband. He had not used the site in awhile, he wanted to change his plan, used his email and password and it wasn’t accepted . He got locked out. Anyway to fix this? xxxxxxxxxxxxxx@xxxxxxxxx
My local Walmart (who supplied the last 4 sim cards for my friends and family over the last 2 years) tell me that Public Mobile is going with an online only model for obtaining sim cards and starting a plan. This is in contradiction to the PM websit...
Looking for a statement that shows my street address associated with my cell #.
I am looking for a copy of a monthly statement, last one is fine. I do not need my history usage as I am looking for a statement that shows the
My question is, are calls to the Telus help line free? I had to make a call to Telus regarding a service outage and I know that I was on hold for at least 20 -30 minutes and then spoke with them for at least 10 minutes after that, but that time n...
I am tryimg to activate my data as it is over and i am trying to contact customer support but it is not working
I lost my phone and got a new sim, while activating the new sim I got locked out of my account. Now every time I try to log in it says:Idk what to do or how to fix this. Please help
Hi its the first time ive been out of my data and it's disappeared from the line but i have lots of bonus data and i can't access it my phone wont work outside of the home.
When someone calls my phone it always goes to voicemail on the first call. How can I fix this issue?
Hello!I'm currently debating between keeping with my current rewards system or switching to the new points system. Would anyone happen to have any advice as to which they found to be more advantageous? Thanks!
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