I recently switched over to Public Mobile. My phone is a Samsung Galaxy A12 Nacho, and I'm on the $15/month 3G plan. Both my data and my texts (sending and receiving) work fine, but I cannot send calls, receive calls, or access my voicemail. I did some research and believe it's because the specs of my phone are only compatible with one of the 3G frequencies Public Mobile uses.
Is it worth trying to use a 4G plan on Public Mobile (where my phone is compatible with 2 of the 6-ish frequencies), or should I give up and look for a different carrier?
How long ago did you buy it? I would return it to them saying wth is this?
Adding - I don't know. I keep looking around and there does seem to be conflicting information out there. The fact that it's not working for you though is certainly one indication.
@computergeek541 I guess I just accidently bought a phone not intended for Canada. I'm not the most technologically savvy person, so I'm not surprised it happened, haha.
@softech , my phone is dual SIM. I bought it from Samsung's online store.
In my settings the details are as follows:
Product Name: Galaxy A12
Model Number: SM-A127F/DS
Serial Number: R58RC2TA8FL
Sasmung Canada doesn't sell dual SIM card devices. I'm very surprised about these details. Not being a model intended for sale in Canada, there would be no warranty with Samsung Canada.
@computergeek541- 2G would be a different protocol. The customer mentioned Nacho. So that's what we have to go on. According to gsmarena and as softech found it only has the one 3G and even looks rather light in the needed LTE.
I think the real question is which geographical branch of Samsung it was purcahsed from. The OP mentioned purcahasing it directly from Samsung. If it was Samsung Canada, it wouldn't be the Nacho variant that lacks band 2 for 3g.
Yes a12 nacho is a different phone from a12 sold in Canada. Wonder if OP meant he got it from Samsung Canada or not
@zauggsarah is your phone dual sim ? I think A12 dual is
Go to Settings, About and chexk the exact model number from there
The customer did say that the phone was purchased form the Samsung online store. However, I'm not aware if that was through the Canadian distribution channel or for the Samsung site for delivery to a different country.
@computergeek541- 2G would be a different protocol. The customer mentioned Nacho. So that's what we have to go on. According to gsmarena and as softech found it only has the one 3G and even looks rather light in the needed LTE.
@will13am , bought my phone directly from Samsung (online store). My phone is not compatible with band 2 on 3G.
That wouldn't be accurate if the phone was purchased from Samsung Canada as they would not sell any device that didn't have band 2 on HSPA. I suspect that the specification that you were looking at might have been for a different variant of the device sold elswhere in the world but known as the same model number.
Where did you source the phone? If it was bought locally then it should be fine. The reason why I suggest your phone is fully compatible is that there's only 2 bands that calls run on, bands 2 and 5 on 3G. Pretty much all phones carry both of these bands.
