@Weeya first , loigin to My Account using Incognito mode. Confirm if the account status is Active or Suspended
If Active, the try to Reseat your sim card (Power off the phone, take out sim card for a minute, then put it back and Power it back up)
If still does not work , test the PM sim card in another phone to see if it works
If you can test it in another area, please do so
If nothing works but accounts shows Active, you might want to confirm with PM Support:
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
