No voice message indicator

[maggieslchau]

Hi Moderator,

I has joined Public Mobile for a month.  There is no voice message indicator (either text message or phone) when someone leaves a telephone message to me.  It is annoying as I have to check everyday to make sure I do not miss messages. Please check. 

Thanks.

Chau 

[DDM69]

I have an iPhone XR and have no issues. Check YouTube for your phone model. It may be your settings. 

[gpixel]

it probably has something to do with the visual voicemail being baked in to apple and not being able to disable it ..

@maggieslchau 

you can check out youmail.com 

youmail might be the best workaround for iPhone customers not receiving notifications 

[umnikke8]

You're not alone, every few weeks someone pops up with this question.

The indicator has worked intermittently and partially at best for me the years I've been with Public. Support was unable to resolve it after going through all the configurations. I just live with it.

[Lieux]

@maggieslchau  Nothing to do with IOS. It’s the same with an IPhone 6. And you can read this problem on internet with different phones and companies. Public Mobile is aware of this problem but no solution yet.

You can read here more comments https://productioncommunity.publicmobile.ca/t5/Get-Support/No-red-dot-notification-on-voicemail-icon...

Edit. I tried in different ways with my IPhone 6S and the dot on voicemail appeared.🤷‍♀️ And put my Sim back in my IPhone 12 and nothing on my voicemail application. So maybe it’s something around the latest IOS. The same problem is mentioned on internet since few years. 

[BKNS27]

@maggieslchau 

Go to Settings>Phone>Notifications>enable Allow Notifications>enable Badges.

You can also enable Banners to pop up on your screen and sound when a call comes in.

Do this first before updating to iOS 16.3.

[BKNS27]

@maggieslchau 

You need to turn on the phone app notification.

Let us know what make and model of your phone so we can give you steps to enable the settings.

[maggieslchau]

yes iphone but 16.2

[Meow]

Nothing to do with PM.

It is your phone's feature. What phone do you have?

[Handy1]

@maggieslchau  If you have a iPhone this is a iOS issues are you in the latest  16.3 update