02-03-2023 09:47 AM - last edited on 02-03-2023 11:13 AM by computergeek541
My Iphone 13 shows a red dot on the phone icon when I miss a call, and a red dot on the "recents" icon within the "phone" choice, but does NOT show a red dot on the "voicemail" icon. The only way I know if I got a voicemail is to go in and check. I have rest network settings and checked that notifications are on and persistent in the phone settings. Help, this is not a problem I can live with. My wife's Iphone 8 is doing the same thing. Is this a public mobile problem? Is everyone with an Iphone experiencing the same thing?
02-03-2023 09:44 PM
@LoveNatureThanks, this makes the most sense... I'm pretty sure we used to get a red dot on the call voicemail pick, but at some point PM must have just stopped supporting it. Perhaps something to do with the 3G / 4G/ 5G changes.
02-03-2023 09:31 PM
02-03-2023 09:14 PM
Just looking at the picture that Lieux sent, It appears he has the dot for a recent call, but it is the dot beside the voicemail pick within the phone app that I am missing... so I have voicemails but don't know it unless I check to see. Missing an important voicemail can be quite a problem, sometimes.
02-03-2023 09:11 PM
02-03-2023 09:07 PM
I checked the badges setting, it was already enabled.
02-03-2023 09:04 PM
Did the update to 16.3, no change, didn't resolve the issue
02-03-2023 04:15 PM
02-03-2023 04:08 PM
@Lieux thanks for the update.
You said " it’s better…not perfect" , if it ever got stuck again, try a reboot and see if it will resolve it briefly.
Again, thanks for testing for everone
@statusquo @Deann I guess it is best to open ticket with support to ask them to reset the VM as what @Lieux did
02-03-2023 04:05 PM
@softech it’s not related with IOS 16 because I tried my Sim in my old IPhone 6 and nothing changed. So first CS agent asked to contact Apple but after my request to reset my voicemail on their hand it’s better…not perfect I have now a little red dot to let me know that there’s something…and it’s the same on the 2 IPhones: reset on the back and little dot appears.
02-03-2023 03:11 PM
02-03-2023 03:07 PM
02-03-2023 03:02 PM
02-03-2023 02:56 PM
That is funny and yes it's strange we've all almost lost the plot about what is important with these smart phones, but I understand it would be annoying not knowing when a message is waiting and to keep checking voicemail if waiting to hear back from someone.
02-03-2023 02:45 PM
@softech Didn’t change anything. The support reset one voicemail on their side because when we tried to phone there was no voicemail at all and a message said that there was no service for this number.🤣 Now we have access at the voicemail but still no notifications on the phone to let me know that’s there is a message.🤷♀️
02-03-2023 02:42 PM
02-03-2023 01:45 PM
@Deann @publicsteve some people reboot the phone and it will work well for awhile
ot try click Reset all network once
and make sure Carrier Profile is updated
02-03-2023 01:37 PM
Same issue on iphone11 with updated ios
02-03-2023 12:52 PM
Go to settings > Notifications > Phone > enable "Badges". After settings, a red dot should on the "voicemail" icon.
02-03-2023 10:50 AM
02-03-2023 09:49 AM
@publicsteve there has been some post about this lately.
did you just upgrade iOS on both phone? Some believe it has to do with the latest iOS.
02-03-2023 09:48 AM