No red dot notification on voicemail icon

[publicsteve]

My Iphone 13 shows a red dot on the phone icon when I miss a call, and a red dot on the "recents" icon within the "phone" choice, but does NOT show a red dot on the "voicemail" icon. The only way I know if I got a voicemail is to go in and check. I have rest network settings and checked that notifications are on and persistent in the phone settings. Help, this is not a problem I can live with. My wife's Iphone 8 is doing the same thing. Is this a public mobile problem? Is everyone with an Iphone experiencing the same thing?

[publicsteve]

@LoveNatureThanks, this makes the most sense... I'm pretty sure we used to get a red dot on the call voicemail pick, but at some point PM must have just stopped supporting it. Perhaps something to do with the 3G / 4G/ 5G changes.

[Lieux]

@publicsteve You are right no 1 on the voicemail even if I have a voicemail message.🤷‍♀️

[publicsteve]

Just looking at the picture that Lieux sent, It appears he has the dot for a recent call, but it is the dot beside the voicemail pick within the phone app that I am missing... so I have voicemails but don't know it unless I check to see. Missing an important voicemail can be quite a problem, sometimes.

[LoveNature]

Hi @publicsteve 

the visual voicemail not support by PM, but if you press call voicemail is working.

[publicsteve]

I checked the badges setting, it was already enabled.

[publicsteve]

Did the update to 16.3, no change, didn't resolve the issue

[Lieux]

@softech  Same after rebooting.🤪

[softech]

@Lieux   thanks for the update.

You said " it’s better…not perfect" , if it ever got stuck again, try a reboot and see if it will resolve it briefly.   

Again, thanks for testing for everone

@statusquo  @Deann   I guess it is best to open ticket with support to ask them to reset the VM as what @Lieux  did 

[Lieux]

@softech it’s not related with IOS 16 because I tried my Sim in my old IPhone 6 and nothing changed. So first CS agent asked to contact Apple but after my request to reset my voicemail on their hand it’s better…not perfect I have now a little red dot to let me know that there’s something…and it’s the same on the 2 IPhones: reset on the back and little dot appears.

.

[softech]

@Lieux cool, let us know what PM says..

[Lieux]

@softech  I don’t know 🤷‍♀️ I have sent a message.

[softech]

@Lieux so, is this iOS related or more PM issue??

[statusquo]

That is funny and yes it's strange we've all almost lost the plot about what is important with these smart phones, but I understand it would be annoying not knowing when a message is waiting and to keep checking voicemail if waiting to hear back from someone.

[Lieux]

@softech Didn’t change anything. The support reset one voicemail on their side because when we tried to phone there was no voicemail at all and a message said that there was no service for this number.🤣 Now we have access at the voicemail but still no notifications on the phone to let me know that’s there is a message.🤷‍♀️

[Lieux]

Same problem here with 2 IPhones. 

@hycm53 No luck…didn’t change anything.

[softech]

@Deann @publicsteve  some people reboot the phone and it will work well for awhile 

ot try click Reset all network once

and make sure Carrier Profile is updated 

[Deann]

Same issue on iphone11 with updated ios 

[hycm53]

@publicsteve 

Go to settings > Notifications > Phone > enable "Badges". After settings, a red dot should on the "voicemail" icon.

[HALIMACS]

@publicsteve 

“this is not a problem (you) can live with”

 😳 

[softech]

@publicsteve   there has been some post about this lately.  

did you just upgrade iOS on both phone?  Some believe it has to do with the latest iOS.

[Handy1]

@publicsteve  This is iOS issue are you updated to newest iOS 16.3