Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
How can I find my account number if I am locked out of My Account and have been on autopay (i.e., have no bills with my number)? I have found my initial activation email from PM and it does not list such.The help people are not helpful as they requir...
My user name and password are not working. It says too many attempts when trying to log in so I hut forgot password and changed it but that didnot work. How would I fix this or will it allow me to try logging in again af...
Hello i can no longer see (Christmas) gifts from public mobile (free data and minutes). It used to be just below my plan usage breakdown. What happened?
So in trying to contact an agent system asks for the actual date I started with Public. WHO KNOWS THIS EXACT INFO. LIKE I JUST SAID IN PREVIOUS POST THIS IS REDICULOUS AND IF THERE IS AN AGENT MONITORING THIS PLEASE PAY ATTENTION TO HOW BAD THIS COMP...
I purchased the Canada Wide Talk Booster 500 thinking I was topping up my Canada phone minutes. The fee came off my C/C, I didn't get a receipt from Public and I am out of minutes. COME ON PUBLIC MOBILE THIS IS GETTING REALLY BAD.
Is anybody else getting fed up with public mobile? Come renewal time every month, for the past few months, I seem to have issues and they never get resolved leaving me without phone service for days. Several months ago when they did their revamp to t...
Just got delivery of a new phone and prepaid SIM card from you and when I try to activate it I am asked to verify my identity repeatedly til I am told I have tried too many times. I have reset my password and tried to submit a ticket as Simon can't h...
Hello, I got a message saying my phone number is getting suspended because I am out of the country and haven't made any calls or text. I do I stop my phone number from getting suspended
Hi, just joined Public Mobile with their Lunar New Years sale, and seemed to be going all fine, until I noticed today that I couldn't send/receive MMS. Which seemed weird, until I turned off my WiFi and it seems I am connected to the Public Mobile ne...
I manage the phones for my parents and I need to make a change to the email. To do so I now have to create a community account for my mom. Which I did and selected the proposed password. Now I create a request for email change but somehow it tells me...
I just signed up with my same email that I have an account with Public Mobile with. It said you can earn up to $20 in rewards for being involved in the community - what do I need to do? Does this post earn me rewards? Do I need to know how to answer ...
I'm looking to upgrade my S20 to the new s23 ultra. I'm having a heck of a time finding out if this new phone will be compatible with PM. I've even reached out to the and they were zero help. Please help. I don't want to spend a big amount of money ...
I just swithed to PM for me and my wifes phones on seperate accounts. Looks like each number ported over fine. My phone works ok but hers will not dial out or recieve, goes to mail box. It's a Samsung Galaxy A12. Is there a fix besides getting a new ...
