Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I am trying to reset the password for my wife's account.I keep getting the error, can't reset password, please try again later.I have cleared my cache, tried a different browser, tried incognito/private mode.Any other ideas?My wife says she never ...
HelloI have initiated a port-out my number out of Public Mobile to Lucky. My expectation was that I'd receive an email or SMS to authorize that. I did receive an email but it reads the opposite: PM thinks I'm porting into PM. There is nothing on Luck...
I have used all of my available data in my plan and Public Mobile offered me an additional 2GB and 500 free international distance minutes and added it to my account. Now that I have used up my data, I cannot access the additional 2GB. Anyone know ho...
Hello, I have redeemed my reward points into International calling minutes more than a week ago but still I am unable to use them as whenever I dialed my desired number it does not connect. Although I immediately received email that my minut...
Hi. I erased my text offer of 5G & more data. How do I take advantage of that offer now that I have changed my mind? May I get that offer again?J
Hi everyone. For some reason I have not been able to receive calls lately. I can text and receive texts fine, and make calls but cannot get any first time calls, though if they call 2 times in a row I can receive it.I have checked my do not disturb, ...
hello, I connected a 20gb plan on December 2nd, it was supposed to start working, but they didn’t turn it on for me, I used 10gb and the date doesn’t work anymore, how to make the information in the account become relevant to what it really is?
Hi I have the repeating problem with new sim card received 18 December 2022- could not receive calls , messaging goes fine both ways and placing the calls is working..My wife is also Public mobile customer and I swapped sim card on phones and now my ...
Hi,since dec 20, my sim has changed to SOS condition.would you help me how I can fix this? thanks
Now my phone doesn’t work. The sim is recognized. The network settings are good. I tried network reset on my iphone as well. any clues? My account is paid and active according to my public mobile profile.
I did not get the holiday giveaway text yet. I would love to access some bonuses!
Received a promo and replied YES, it said that it would update for my next billing, but the billing hasn’t changed for next month. What’s up? Do I get the promo or not?
Phone number not working
I ordered a phone and it has been paid for on November 28th and have not received it. This company has the worst customer support I have ever seen I cannot even submit a ticket.
when i sign in i cant because im locked out of the email i used to sign up with. and i want to change the email
I cannot go into my account, and want to know if my account has been closed since I just transferred my phone number to other provider. I also would like to know how to get my payment history.
had to make a new register on here to ask on here how do i get into my account , im with pm need to get into my account i get link to reset password 10 diff times , never works , been trying all day , need help get samething over and over i reset p...
I'm trying to setup and pay for a new phone and service for a sibling in a different city. To keep things simple I'll buy the phone from PM and I'll pay the monthly charges.How do I do that? (Help says that the SIM can only be delivered to the pers...
Hi there, I was just informed that holiday text and e-mails should have all been sent out by Dec 15 and for some reason I was never invited. Is this just for certain customers of something all customers should receive? How do I make sure I don't get ...
Hi all, Just an FYI. I was perusing PM's plans page and I took a quick look at the Add-ons as well. It seems PM has updated the U.S. Add-ons. Now there is a bundle including unlimited talk, unlimited text and 3GB of data for $30 (the previous bundl...
I don't remember my sign in as it was set up by my Dad and he doesn't remember either. But I need to change the direct deposit information. Please help
Hello PM Community! Is it possible to pay for PM service using a foreign credit card from Ecuador? If not, what are some other options for making payments? Thank You!!A
I am unable to access an account I set up years ago for my daughter. I used a dummy email based on my actual email, example: [email protected] where my real email is [email protected] The problem that I am having now is I cant get past the 2...
I have been locked out of my account for over a week now. I am unable to get in and activate my phone plan, it keeps telling me wrong password but when I go to reset the password it is giving me an error code. I am unable to make phone calls or texts...
Please tell me how to change my email address
I changed my service to Fido last month but I need all of my previous phone bills from public mobile. My account was suspended so I am not able to review them from my account. These phone bills are very important for me since I have to use them for i...
Hi, My login for my other PM Community Account does not seem to work. When I do forgot password the email does not arrive. I have a repair order from my other account that needs to be followed up on but I cannot log in?What should I do? Trikkan2
Hi I want to change my email for account. I can not get the 6 digit from email because that I'm not using. My sim was locked few days ago. What should I do?
I opted for the promotion 20 gigs for $35 for 15 months. It says my new plan is 5 gigs for $40 and my Visa was billed $57.50 and disregarded $20 credit I have available in my account. Normally I'm on the $15 per month plan but opted for the promotion...
