Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to change the email on my account and I need to change my plan as well.
Hi - I am currently on the $40 plan with 4.5 GB (3G speed). I also have an additional 2 GB of data from promos I got in the past. If I change to the new $41 plan with 4GB of data at 4G speed, will I still keep my 2 GB of additional data I received ...
I just signed up for the 25$ unlimited minutes plan yesterday. My account is active. But now I can't make any phone call. The system says "You have used all your available minutes". What the hack is going on?
Hi i would like to change my. Number from. Grande prairie alberta to a peace river alber
phone won't recognize sim card number, so can't unlock phone
Everytime I attempt to submit ticket, it indicates an error. I am able to verify my acoount, but encounter error when submitting
I no longer have access to my email acct that is registered here how can I change it to reflect current email
Just getting the message "Oops! Something went wrong, please try again later" and I've been trying multiple cards for the last few days, all are failing. The help ticket system let me write the whole ticket and fill out the form and then just said "E...
I bought a phone for the past 2 months now I didn't receive it I've sent several emails but there is no reply I spoke to UPS they said I should talk to public mobile and I don't know how to contact them can you please help me
Hello-i have been a Public Mobile Customer for several years. I used to be on automated payment from my credit card every month. My card has not changed nor has it expired.I can’t sign in to make a payment.When I try to sign in it tells me it will se...
Hi, I usually pay my bill at a cell phone repair shop, this month the clerk was busy so I bought a prepaid voucher for Publjc Mobile from 711. I registered the pin provided but my cell phone plan hasn't been reupdated. Not sure what to do...
I currently have a contract with public mobile. I recently purchased a temporary SIM card for a short oversea travel with a different carrier. To use this card, I need to make sure that my phone is unlocked. How can I unlock my phone to temporarily s...
I got text that there is some problems going throw with my payment! I checked everything is same but it didn't renew my data and plan for this month.
Hello Please grant me the common courtesy of explaining to me the specific directions toACCESS MY TWO SELF SERVE ACCOUNTS so that I can continue to make payments, add money to my accounts, determine my phone call details and data usage.I have managed...
Hi, I've upgraded my plan to 4g, payment deducted but it is still on 3g speed. Under self-service it shows new plan name correctly. Tried to submit a ticket to support it shows "There seems to be an error submitting the ticket"
Tried to reset password but never received a verification code. Then attempted to submit a ticket for a callback but that too failed. Deep sigh
Hi all,Anyone in the Atlantic provinces having an outage? I don't have any mobile.
Payed for my plan but my data isn’t working and the money left my account
I have tried adding a payment card since the website has changed and everytime it tells me “oops! Something went wrong, try again later” my plan resets tomorrow and I can’t pay, why won’t they take my money臘
I forgot my password, made too many login attempts, and don't receive any codes when I try to reset my password using either my phone number or e-mail. Help!
Hi,My account was deactivated though there were funds in the account to pay. And I want to know if my plan was migrated to a new plan. Please can someone help me on the same.
Hello, I need support to contact me. Website will not allow me to submit ticket and I am unable to renew a plan. I require immediate assistance, please.
I cant make any phone calls or text all of a sudden. Im an old customer. What’s happening? In my account it says my account is active. anyone else with this issue? do we all have to order a new sim card since they are with telus now? thanks
No clue why my SIM card number is invalid. I entered it correctly and re-entered it several times. I even tried entering it on incognito mode on my browser. Anyone know what's wrong?
I am in New Brunswick and the new 4g plan is not showing as an upgrade for me but I can register a new account and get it. Do I really need to abandon my current account to get an upgrade?
I had to change my password - new password does not work and keep locking me out. Any help?
Just a PSA, I had a rep change my self serve email address yesterday and it immediately broke and I now cannot log in. If I try to a white screen pops up just saying “FORBIDDEN”. Happened to other accounts I know of as well in the same situation. Cle...
I want a refund for a month because my plan wasn’t working
Looks like the new website has some problems. The payment page will not accept custom amounts. It wants the full 30-day fee or nothing. This happens on all the accounts I administer. Tried submitting a ticket but after going through the process g...
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