Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet. Wanted to get the $40.00 Lunar special so I ordered a Sim Card early enough but still waiting. What next
Hi,I see this question answered many times, but I do not know how do I access the answers.I presently have my public mobile Sim in my iPhone. I am considering an Apple Watch. Can I get data from public mobile to support my Apple Watch being away from...
In December of 2022 I refered my husband to public mobile. I have searched my account but to date I have not been given credit for referring him. How long does this take? Also on my husband's account he does not show any rewards. He should get a 10.0...
I do clear my cache/history very frequently but trackers keep on tracking --- My Safari security settings keep on reporting many trackers every time I log on to this forum.Just a few minutes ago I checked several of web sites I visit.--PM Community, ...
I am unable to use mobile data. My account is active and there is lots of data available.I got a notification on my phone saying "sign in to the Public Mobile Network" and then when I clicked on it it said "You cannot access the web for one of the f...
Hi, I was with Koodo, and changed to public mobile. I put public mobile SIM card, and changed the proper apn settings but my data is still not working. I also liked reset network and still did not work. Also on access point names I tried edit teth...
I added a second US Talk-TXT- 3gb data add-on to my account on Feb. 1st for $30, however the system is showing ONLY a 3 GB Data Add-on for $25... which is not even a listed add-on. What happened to my Talk-Txt portion? Please fix this as it goofed us...
I don't see a way to switch to the lunar new year promo - looking into it, I suspect it's only available to new accounts. Is this the case? If so, that's.... Disappointing. One of the reasons I joined PM years ago was because of this kind of flexibil...
where I live I have no access to the cell-network. I have been told I could access the cell-network via my fiberoptics connection....Is that so and if how do I do that?
It seems like everytime I check my data usage through my account it doesn't change much even though I'm sure I've used my mobile data instead of on my WiFi. I even turned on my mobile Hotspot and paired my VR HEADSET to the connection and did multipl...
I have pre-authorized payments, but my account was suspended because "we tried to process your Autopay renewal but something went wrong". I called my bank, and my card is still working. I tried switching my card, but it won't process any payment, o...
I had 32. .. credits i selected use 15 and the amount 15 was minused from my credit balance but it did not get applied to my bill so when I paid my bill, my bank was charged the full amount without the credit of $15 being applied. My reward balance i...
I have a assurance wireless government phone. It went completely out. So I transferred my SIM Card to a different phone that is unlocked. I completed what I needed to do. Yet I'm unable to make any calls. The Mobile Data is on, but it's not connectin...
If I order a phone online, can I have it delivered to the closest Kudo/Telus store to me? I ordered a sim card 2 weeks ago and it's yet to be delivered to me. I do not want it to be the same case if I order a phone.
I bought new sim card and 30 dollars worth at walmart and wont work trying to call you guys but cant get a number to do so i need to know what to do or i will be very very upset and what i will have to do will not be good please help me i paid for to...
I got a notification from my credit card company of a small charge from Public Mobile, which didn't match my monthly amount. My account had been SIM-jacked before so I wanted to login and check.Now I've never had an issue getting SMS codes sent to me...
wanting to get a phone number and plan for my son under my account. he has his own phone. We are looking at the $15 month plan. was wondering if there is unlimited incoming calls are included? Koodo has the same $15 a month plan, but with incoming un...
As in title, phone service suspended because no funds. I purposely let funds run out so I could switch to Koodoo. Koodoo advised I require PM service to port my number, as PM will send me a text confirming I agree. The issue, is that I have no funds ...
My account is suspended, I went to try and pay my bill and it is more than I had signed up for. I should have a $20 off voucher for the next 15 months and its not reflecting it in system and charging me full amount. I just signed up last month and it...
