Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just activated my public mobile sim and forgot to apply the black friday promotion code offer 2GBBONUS. Could someone help apply this to my account? Thanks,J
Im sorry for posting here, but public mobile has closed my account. So i can not get in and cancel my service. I moved to koodo 2 months ago and Public mobile is still charging me for this service. Again it has closed my account on this web page, yet...
I have a 30 for $30 plan which includes unlimited Canada wide calling, however when I go to call someone on my phone, it says "you've used all available minutes" I'm not sure how to resolve this issue
Please remove auto-pay from cell xxxxxxxxxxxxx registered to xxxxxxxxxxxxx ( my son) and billed to my credit card. Thanks, xxxxxxxxxxxxxxxxxxx edited by computergeek541: phone number removed
Hello, I'm trying to use my debit credit card that I have been using for years to process my payment but everytime it says can't verify payment info. I have changed nothing. I know there is money in my account as I can see it. Also I have made anothe...
I just purchased a 10-day US Roaming package. It seems to have gone through successfully. There is a renewal date enabled, which I assume will allow me to automatically get additional packages for as long as I need. My question is: Do I simply cancel...
Several weeks ago we tried to upgrade my daughter to a new plan - from 15 dollars a month to 25 dollars. It looked like it was going to go through, but then when the new plan was supposed to kick in, the old one expired and the new one didn't start....
Hi If I bought an iPad pro with cellular 2021 would my sim fit into it?My sim is currently in my iPhone 7
What steps is Poblic Mobile taking to protect against SIM-swap attacks?
i just received my visa statement and i have been charged twice on nov 10 for 23.00 and 25.30 Why? and how does it get reversed?
Hello,I want to know if Telus bought public mobile out because I don't see a public mobile store anywhere
Hello,I had 6 dollars in my publis mobile account and topped it with 15 dollars. Instead of seeing an increase, I just saw 15 dollars. What do I do
Me not waiting till midnight to see if a miracle occurs and PM has a Black Friday sale.
I have to switch my service from public mobile to rogers due to work. I will be porting my current phone number over to rogers. my question was:would I still be able to keep my current public mobile account and add a different phone number to it? I w...
Bonjour, J'ai perdu ma facture publique de téléphonie mobile ainsi que mon numéro de dossier.Quelqu'un peut-il me le récupérer ? Je ne crée pas de compte en ligne aussi, j'ai la puce et le numéro de puce rien d'autre. Merci beaucoup.
i am new to PM. (less than 90 days) my account, which should be in good standing I received a text stating payment was received this month.at some point yesterday I lost data, the ability to call out or receive calls. When I went to look for answers ...
Can't hear caller but hear ringing, caller ID works but when I pick up I can't hear them
Hi Since last night I’m trying to register my new credit card for Autopay but all the time It doesn’t accepted ,I really disappointed please help me to fix this problem Thx edited by computergeek541: e-mail address removed
How to buy the same plan ...before the due date ?....
As I have said before when it comes to public mobile..."Stranger things have happened?!!" Earlier this month I briefly suspended my $10 account because I have lost my A3 somewhere in the house?!! I renewed last night and just sent a private message t...
I want to end and cancel my account immediately, including removing the auto-payment on my VISA card. I switched to Koodo and can't access my account or reach you guys. Thanks. - Edit by Dunkman: removed personal information
Keeping in mind, my phone is from pre-2001 and doesn't do fancy things like talk to the internet. I'm very happy with my phone as it still has a battery life measured in months rather than days. I got a funny looking text from the number 5129. A ...
I just bought a new phone from your website and a new Sim card as mine were damaged. I did the Sim number change and got my phone all set up now I get a message saying network not available and it is listed as public mobile in my settings? Not sure w...
I need to call the Cayman Islands. Can I add the long distance package and get access to call that area?
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