Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
when i try to log into my self serve account it shows forbidden. please help
I am currently on the 3g plan and on the old rewards and have multiple bonuses in my account.If I switch plans to the new 4g will I loose those bonuses and rewards?Can i remain on the old rewards program?Thanks in advance for your assistance.
My texting is not working I can send out messages but can't receive messages
Hi all, My auto pay monthly payment is scheduled to pass today. It hasn't processed the payment yet, and im stuck in the United States unable to use my phone because I can't purchase add ons until the payment passes. Right now it says my account has...
Hi , here is my issue. Credit card was discontinued, didn't receive a new one so payment was made in store till I received new one. When new card number was added to account , my daughters phone which is on my account as alternate number. The payment...
It's so hard to get in touch with Public Mobile other than the community forum. Anyways, I don't know if my problem will be solved through this message. Someone from PUBLIC mobile, Please help resolve my problem. I bough 250mb data on July 11, 2022 a...
Went to make payment and they want to verify my account by sending a code through my email but I’m not receiving the verification code… now what
Was just logging in to double check everything as this is the first time since being a member that I forgot to do a one time payment a few days before renewal to avoid hiccups But nothing will load, it just sits there trying to, on multiple browser's...
Why does the main page say distributor changed and to get a new SIM card? Is this for everyone or new customers?
How can i pay my daughters account with my credit card . Is that possible?
The website isn’t letting me sign in, I get an error. I can’t submit a ticket because half of the info I need, I’d need to log into the account which I can’t do. So frustrated.
I am trying to renew my plan bacuse of declined payment but now I can't sign in my account becuse I forgot my password . Trying to reset my password but not getting code in my email from public mobile for some unknown reason. Dont know what shoud I d...
Stay away from this company a scam I bought 2 different simcards activated them with 2 new numbers I tried different devices no service unregistered Sim I message support they said there's no issue with my sim card or device but no luck I even tried ...
If I were to make a new account with a different email could my phone plan be transferred to it from my old account?
I’m trying to log in but the email tied to the account is no longer active and because my account is not currently active I cannot receive sms for the code
i paid my bill it said opse something went wrong and funds were not added to my account so i hit pay again it said the same thing i go to my bank and it says i have been charged 2x and it still says i have 0 funds i need one of my payments back i do ...
I just paid for the USA roaming add-on, but I can't get it to work in the USA! Do I need to activate it first, and if so, how? ThanksFrank
I have logged in to My Account and went through successfully. But I can't access my SELF SERVE ACCOUNT TO MAKE PAYMENTS AND DETERMINE DATA USAGE.AM I LOCKED OUT OF THE SELF SERVE MENU? PLEASE HELP Melvs
rogers deleted everything to do with the email i used to setup my account and now it's asking me to verify through that email to log in, and since that email doesnt exist anymore i cant, which means i cant pay into my account, which means my cell won...
I would like to update my address and add my credit card to my account but it will not let me.
The system will not update card payment information
I set my 11yr old up with his own phone and account but I need to update the address and add a credit card to it. Can someone help me please? It is not for this account for me, but his account which is under a separate email.tha k you
I want and need to talk to someone (phone number removed)
Using Public Mobile fm same location since December 2021. Never had No Signal issues.Having signal & connectivity issues since Friday 08/07/2022.Some time No signal, Only One Signal bar or Max 2 Signal Bar.
Hello,I activated my sim yesterday, but cannot receive calls.I can receive sms and make calls, but cannot receive.My previous provider is FIDO. I transferred the number.What do I do?
I get blank pages, dead ends, time wasting clicks, chat bots, 404 errors, I get sent in circles. Public Moblie. I had my friend signed up with public mobile and we did everything right for me to get the monthly rewards, this was over 1 year ago, I ...
Hi there, I've got my new sim card in, and it recogizes the carrier but won't connect to the network. I have an iphone 11. I have restarted the phone, not locked, auto-connect to network. Tried it in another phone and won't work there either. Als...
Few minor bugs I'm not sure if everyone is experiencing, or just me: Is anyone else missing their data addons (bonuses from previous holiday giveaways etc) in self serve? Mine were all showing up fine the first time I checked, but none listed now. ...
I got a text from Public Mobile saying that my plan was due for renewal and that there are insufficient funds in my account to renew my plan. My plan is $13 and I have $42 credit in my account. What's going on?
I can't sign into my account. I get a notification window that my password is not correct, which it is. Furthermore, I cannot change my password because the 6-digit number is not sent to my phone. What is the solution?
