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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64562 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69624 Views
  • 180 replies
  • 32 Bravos

Resolved! 4G plan

If I switch to the 4G plan do I need to get a new SIM card to support the 4G network

Minahil by • Great Neighbour / Super Voisin
  • 1020 Views
  • 4 replies
  • 0 Bravos

Resolved! Purchasing a phone

I have had a negative experience two times now trying to buy a phone thru public mobil. Paid for tbe purchase only to find out the item wasn’t in stock. Is this a common occurrence with this feature of public mobile?

shep233 by • Good Citizen / Bon Citoyen
  • 2082 Views
  • 12 replies
  • 0 Bravos

Resolved! Unlimited Canada-wide Talk

why would a local phone call not be allowed when I have an Unlimited Canada-wide Talk plan

vmohart by • Great Neighbour / Super Voisin
  • 1016 Views
  • 5 replies
  • 0 Bravos

Resolved! ID 260698497

No support?still in the dark

MariaP by • Good Citizen / Bon Citoyen
  • 1972 Views
  • 6 replies
  • 0 Bravos

15 gig for $40 at 4 g

I tried to a get a 15 gig plan for $40 at 4g that was posted on the weekend. I thought i had received it but it isn't showing up  

Hutch2020 by • Good Citizen / Bon Citoyen
  • 1000 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards

I sent a friend to public mobile but never got a code so we get our $5.00 reward please let me know this works  i referred xxxxxxxxxx xxxxxxx xxxxxxxxxxx   PLEASE  CAN WE GET THIS STRAIGHTENED OUT HAVE BEEN TRYING EVERY SINCE SIGNING HIM UP

My first day on Public Mobile

I have a new account with public signed up online yesterday but i cannot or it won't let me login to my account?  Is there a 24hr period i have to wait to login to my account?

only1utd by • Good Citizen / Bon Citoyen
  • 1702 Views
  • 8 replies
  • 0 Bravos

Resolved! ID 260698497

Waiting to have my new activation from koodoo.what now? 

MariaP by • Good Citizen / Bon Citoyen
  • 1447 Views
  • 5 replies
  • 0 Bravos

Resolved! Promotion

Yesterday my son and daughter-in-law joined Public Mobile.  They had referral codes and each got $25 off.  trust my husband and I each became new members with referral codes but did not get the)25 discount.  How do we get it?

60melody by • Great Neighbour / Super Voisin
  • 532 Views
  • 2 replies
  • 0 Bravos

Maxwest internet

I have a maxwest phone I had got and the data isn't working but it's using up the data but I never used any it had jus renewed but data not working so what do i do 

Aubrieb by • Great Neighbour / Super Voisin
  • 836 Views
  • 4 replies
  • 0 Bravos

Resolved! Account suspended

Good morning all,I had my plan all set up to switch today, however when I log into my account I get a pop-up saying my account is suspended. I have auto payment set up and it shows there are sufficient funds in my account. My service also appears to ...

bradp36 by • Good Citizen / Bon Citoyen
  • 2835 Views
  • 16 replies
  • 0 Bravos

New promo $40-15gbat @4G

Please supply link to the new promo as I cannot find the new promo of $40 - 15GB - 4G speed link1. Is the plan Province specific?2. Apply only to new customers?3. How do I sign for it?Thanks

4278 by • Great Neighbour / Super Voisin
  • 612 Views
  • 3 replies
  • 0 Bravos

Sim card not working

I ported my number in and it looks like the port was succesful as it shows my old number in the portal under my profile.  Problem is when I put the sim card in it doesn't work.  If i put my old telus sim card in it still works so I'm thinking the por...

pmrita by • Great Neighbour / Super Voisin
  • 519 Views
  • 2 replies
  • 0 Bravos

Failed payment during activation

I'm trying to activate a sending line with PM. Knowing I can't have 2 lines on the same profile,  I'm trying to set up a second profile using a difference email and at the very end when I select Activate SIM it says Payment Could Not Be Completed. I'...

jess82 by • Great Neighbour / Super Voisin
  • 1234 Views
  • 5 replies
  • 0 Bravos

Reverse payment

I put the funds on my Public Mobile account to cover my monthly plan. Then when I went to activate the plan I accidentally charged my bank account again. So now the $50 is sitting in my account I need reversed back into my bank

Jd86 by • Great Neighbour / Super Voisin
  • 709 Views
  • 5 replies
  • 0 Bravos

Resolved! Paying for 4G BUT not getting it!

I switched from a 3G plan to a 4G plan some 3 weeks ago, however I’m still on 3G network. Why is that? I can’t get a customer service rep to talk to about this. I’ve been trying for days ….. 

JJWilson by • Great Neighbour / Super Voisin
  • 2666 Views
  • 12 replies
  • 0 Bravos

Resolved! Account deactivated?

Just logged into my account and notice a warning about my account being deactivated. It said I needed to pay the outstanding balance to get it activated again.  I have auto payment set up so not sure where the outstanding balance came from.  Can anyo...

Resolved! Rewards when Switching Plans

Hey does anyone know if the rewards program structure would change at all if I switch plans? Will I lose anything?

immyonlyfan by • Great Neighbour / Super Voisin
  • 966 Views
  • 4 replies
  • 0 Bravos

Phone

My phone is activated but when someone calls it says out of service

Cindy1234 by • Great Neighbour / Super Voisin
  • 1011 Views
  • 6 replies
  • 0 Bravos

Resolved! US roaming add on

After my first 10 day add on expired, I added funds, tried to purchase another 10 days got the message "Success, purchase completed". I downloaded the receipt, but no funds were used and no add on was added to my account. I tried using a different br...

perplexed by • Good Citizen / Bon Citoyen
  • 2450 Views
  • 11 replies
  • 0 Bravos

Public Mobile or Koodo shutting down and customers being merged?

I was at store kiosk today (not official Public Mobile store) but one that carried PM SIMs until about 4 months ago. I was told PM is shutting down and merging with Koodo, others report it's the other way around.  Can anyone shed some light on this, ...

Hmm by • Great Citizen / Super Citoyen
  • 4014 Views
  • 12 replies
  • 0 Bravos

Resolved! 4g/15GB at $40 plan No price increase?

Public Mobile is offering a plan that everyone probably has seen (4G with 15GB for $40). Does anyone know if this is like a year promotion where the price will increase after a certain time? Because right now, I'm on a 90-day plan  (12gb/4G/ for $120...

Optical24 by • Good Citizen / Bon Citoyen
  • 2434 Views
  • 9 replies
  • 0 Bravos

Resolved! Cannot access My Account

After entering my log in info to access my Account info, I get the following message: Page ExpiredThe page you are trying to access is no longer available. Anyone else get this message? Is this a known issue or just me?

ert5009 by • Great Neighbour / Super Voisin
  • 1042 Views
  • 5 replies
  • 1 Bravos
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