wrongly billed we have two phones on different plans but were billed for the same plan

[Ethan8]

over billing

[Anonymous]

@Ethan8 

at public mobile 30 day Prepaid Service No fees extra charges,

when your data limit used all, is will be off until next renewal cycle,

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[t_p]

---

@Ethan8 wrote:

over billing

---

@Ethan8 

I guess you're talking about charges appearing on your credit card statement, since each self-serve account is associated with a single phone number and can't show payments from 2 accounts.

If one of the charges is not "pending" then definitely contact CS to ask for review and a credit (which could be left in your account to pay for next renewal):

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue [Payment] > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.


After sending the message, watch your community inbox for their reply.

[esjliv]

---

@Ethan8 wrote:

over billing

---

@Ethan8  - How long ago was this, was this a new activation(s) or regular renewal of plans?

Are you seeing the incorrect amount in the Payment History on your Self Serve account? Check the history there. 

If you are looking at your credit card statement, could you be looking at one of the plan charges, but there are two listed as 'Pending'? One of these could fall away once charges become "Authorized".

If these are Authorized Charges you were billed, and you determine they were incorrect, you could contact CSA to inquire why. 

Note, any extra Available Funds can stay on the account and be used on future renewal.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[darlicious]

@Ethan8 

Have you taken into account any credits or rewards that may have reduced one accounts plan that autopay may have charged by coincidence the same amount even though the plans are different?

ie. A $25 plan and a $35 plan reduced by the $10 bonus referral credit to $25? And both accounts plan amount charged to the credit card as $23+tax each after the $2 autopay reward was applied? 

You have us until morning when customer support opens for the day if you want to supply more details. Otherwise open a ticket and check your private messaging in the morning for a reply from a CSA.

[softech]

@Ethan8   " wrongly billed we have two phones on different plans but were billed for the same plan"

you meant PM charged you same amount on both accounts which supposed to be different amount?

How much supposed to be on each account?  did you login to My Account of each plan and check the Transaction History?   Would be helpful if you can provide screenshot showing the Plan details of each account as well as the transaction history on each

[pkaraa]

Does the payment for the lower plan shows the higher amount or it shows the exact amount what it supposed to withdraw and it deducted more from your Credit card?

contact support to create a ticket to get the credit and get the payment schedule fixed so  it wont happen next renewal date.

[Dunkman]

@Ethan8 

More details would be helpful.  Were both plans activated on the same day?  On the same payment cycle?  You may want to screenshot your payment history of both plans.  Omit any personal information.  

[Turnover55]

your going to have to contact a moderator. not sure exactly how it works but if u wait a little while, a moderator should reply to you soon.