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Buy the same plan before due date

kaurjasmine1247
Great Neighbour / Super Voisin

How to buy the same plan ...before the due date ?....

1 ACCEPTED SOLUTION

Accepted Solutions

Triguy
Mayor / Maire

Do you want to renew your account early ?  If you do then submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post

5 REPLIES 5

Anonymous
Not applicable

@kaurjasmine1247 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

them only can do it for you,

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

Triguy
Mayor / Maire

Do you want to renew your account early ?  If you do then submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

HALIMACS
Mayor / Maire

@kaurjasmine1247 wrote:

How to buy the same plan ...before the due date ?....


Let's be sure what your inquiry is, @kaurjasmine1247 

 

If you're just wanting to ensure your plan renews on the normal renewal date, then you can set up auto-pay or place funds on the account to cover the amount of the renewal value.

 

See this article for payment options:

Ways to Pay (public mobile)

 

If you're genuinely looking to renew early, you can reach out to a CSA, however keep in mind you'll 'lose' what you've paid for in the current 30-day cycle you are on and start afresh on a new 30-day cycle.

 

 

 

 

@kaurjasmine1247 

The first thing you should do is top up your account manually with your plan amount. Then contact customer support to renew your plan early. Keep in mind that your rewards will not apply until your following renewal with your new renewal date. If you have significant rewards then purchasing the $15/1gb data add on that rolls over each 30 days until completely consumed and is a one time purchase might make better financial sense.

@kaurjasmine1247 

 

Why?

You will lose $. Well some $. 

 

Need a specific payment date every month?

Won’t work on a 30 cycle. 

Use the auto pay hybrid to do that. 

 

Need more data?

Just by an add on. They don’t expire until all used.