Just Activated my sim and forgot to use the promotion code 2GBBONUS... Can someone help?

[Pfeifdaddy]

Hello,

I just activated my public mobile sim and forgot to apply the black friday promotion code offer 2GBBONUS. Could someone help apply this to my account? 

Thanks,

J

[Pfeifdaddy]

got it all figured out people. Thanks for all the comments!!

[BKNS27]

@Pfeifdaddy 

Just contact the PM by clicking on the SIMon chat button and type in Create a Ticket and plead your case.

[Anonymous]

@Pfeifdaddy 

for new customers who activate online.only, To get  2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $60 rate plans, for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

and you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them can Add for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Triguy]

As long as your met the terms - Activate on any plan $35 or more then contact a CSA.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.O

[dabr · Accepted solution]

@Pfeifdaddy   You'll need to submit a ticket via the chatbot bubble bottom right of the screen and ask customer support to apply the missed bonus offer.  Second option is to send a private message to CS_Agent via the envelope icon top right.

As long as you activated on one the $35+ plans customer support will be able to add that bonus data to your account.