Phone is activated but nothing works

[Gflay187]

I just activated my phone on the 50$ 10gb plan and I'm sending texts but no one gets them. I tried calling and it also tells me that cellular network is not available for voice calls. Does anyone know what's wrong or how to fix this issue?

[esjliv]

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@Gflay187 wrote:

I just activated my phone on the 50$ 10gb plan and I'm sending texts but no one gets them. I tried calling and it also tells me that cellular network is not available for voice calls. Does anyone know what's wrong or how to fix this issue?

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@Gflay187  - do you see Public Mobile at the top of your device? Any network at all showing, or No Service message or something?

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Also,

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[Anonymous]

@Gflay187 

can you do troubleshoot your device,

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

maybe you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.

[softech]

@Gflay187 activation should be immediate

do you see your phone able to connect to PM network at all?  

What kind of phone do you have ? brand/model?

did you try your SIM in another phone?

[t_p]

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@Gflay187 wrote:

I just activated my phone on the 50$ 10gb plan and I'm sending texts but no one gets them. I tried calling and it also tells me that cellular network is not available for voice calls. Does anyone know what's wrong or how to fix this issue?

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@Gflay187 

Try rebooting and reset network settings.

Can you try the SIM in another phone? Or at least try reinstalling the card.

If nothing works, your SIM may not be provisioned properly. You'll need to contact CS for help:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

[BKNS27]

@Gflay187 

Did you power off the phone before putting in the SIM?

Try powering off the phone then wait a few minutes then power back on the phone.

[Triguy]

Did you port your phone number over to PM or did you activate just the sim ?  Check your account for the status?  Try rebooting your phone.

[HALIMACS]

@Gflay187 

Porting and activating is not always immediate.

Try:

• rebooting your device,
• resetting network connections,
• toggling airplane mode on and off.

You could also try removing the SIM card and reinserting it.

[hairbag1]

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@Gflay187 wrote:

I just activated my phone on the 50$ 10gb plan and I'm sending texts but no one gets them. I tried calling and it also tells me that cellular network is not available for voice calls. Does anyone know what's wrong or how to fix this issue?

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What kinda phone you using ? Make sure it's compatible with PM network ?

https://willmyphonework.net/