How long do I expect to hear back from the moderator?

[darlicious]

@CUST75 

Generally within the hour as of late.

[macsal · Accepted solution]

@CUST75 

EDIT LOL - Pardon! 

Changed to English...not French, sorry!

Within 48 hours. But usually much less, like an hour.

Has it been a long time? If so, submit another ticket.

Is there anything you would like to share in case someone here can help you?

[Anonymous]

@CUST75 

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)