Hi i cannot log into my public mobile self serve. I tried the password
recovery but the recovery email won't come until my account is locked
and by then its useless.
Hello, My next bill payment date will be Aug 9th.I requested my phone #
porting service to Fonge cause I've got a phone from my company and I
don't use my phone anymore.Unfortunately, Fongo let me know porting will
be done Aug 9th.I removed auto pay ...
All my outbound text messages are failing but I have no difficulty
receiving. Help! I'm going to lollapalooza this weekend and I'll be
among 100,000 people in a field! I won't be able to survive the weekend
of i can't text my friends whenever we get ...
Hi,My account on the $37 plan (province call and global text) was
suspended.I tried to change to a new plan $47 (province call, text and
1GB 3G) and was asked to add money.I added money but was re-activated on
the old blance. The account has $11 rema...
I know this topic was discussed in a previous thread, however, we still
have not gotten an official response as to why this happens: When I make
outgoing calls in Ontario (my home province) I sometimes get- "Please
wait while we connect your call; lo...
I was cleaning my living room and I'm REALLY glad I was cleaning today.
I found an old pocket folder I had and I found the secondary SIM card
which I got free from PublicMobile back in 2014! I remember requesting
the SIM in case I ever had any issuse...
Hi, Let's say I'm spending 17 days in the U.S. I notice that Public
Mobile doesn't allow people to renew the exact same roaming plans before
they expire. 1) At what exact time does a plan expire? 12 a.m. pacific
standard time? 9 a.m. eastern standard...
First of all, I am sorry about my English! I didn't want to submit my
issue publicly in the Community but I tried to send private messages to
@CS_Agent and I got this error: "Their names have been removed from the
Send to list." I am waiting since Ma...
I have a $120/90 day w/AutoPay plan that started December 2016 for my
son, but my CC statement shows a Public Mobile charge of $122.04 in
March and $128.82 in June. If nothing changed on the account, shouldn't
these be the same?
Hi there,As I haven't access to my account for a while, I forgot my
password. I send request to reset my password, but when I tried the
link, it is already expired. one reason is that the reset email have
couple of hours delay. yesterday, when I rece...
Hi there,As I haven't access to my account for a while, I forgot my
password. I send request to reset my password, but when I tried the
link, it is already expired. one reason is that the reset email have
couple of hours delay. yesterday, when I rece...
Paid for us text and talk. 514xxxxxxx. Nothing is happening.yes i did
the 2 step process i also rebooted and i am not the the area codes where
doesnt work.
All things being... unequal, Freedom's offer is on Par with PM's fall
Promo. Freedom is now offering 4GB LTE, U/L Canada Wide, U/L
Text/message. If you are in eastern Ontario (Ottawa, Peterbporough,
Kingston) and don't mind the spotty reception, this...
I just ported my number from Fido to Public Mobile. I pre-paid for 3
months for unlimited voice in canada, unlimited international text and
3+3GB of 3G data. Payment went through and it looks like the account was
successfully created (although it too...
I recently changed my plan. today is my renewal date and I have
auto-pay. I was asked to restart the phone. However, everytime I'm
trying to call it says: talk is not included her. please advise.
When I try to renew my current plan with unlimited everything and 12gb
of data for 3 months that costs 150$ it doesn't allow me to make a
payment. My only option is to start a new plan which is not as good.
Also, for some reason I received additional...
Hi There,I've purchased the 1gd $30 (rip-off) add on as I went over my
12gb/3 month plan as the data has stopped working on my phone. After the
purchase the data add on does not show on my public mobile account or
work on my phone even though my cred...
Hey,Just signed up for a 90 day setup with 12 GBs of data and wanted to
take advantage of the bonus promo offer. However, I'm not quite sure why
I have to pay ANOTHER 200+ dollars to get the new plan. Can't I just pay
the difference or a prorated fee...
Hi @CS_Agent, Began the process of creating my account and transferring
over a number, and on the final step received an error. The account I
created seems to not have been fully completed but I was charged and the
SIM card is at least registering th...
I'm just curious, but I had a family member try to call me collect
tonight on the PM phone. The other line was a cell phone as well, and I
suspect it had no minutes. I know rogers allows 'emergency collect
calls' using *525. The question is this, is ...
I will be doing a 15 day bike trip through Slovenia and Croatia in
September. The area covered will be urban and rural. Does anyone have
experience with SIM cards in these two countries? I am looking for
phone, text and data capability.
Hello all, It seems I somehow used up all my data super quickly, so I
added on 200MB and it seems to be gone now too. When I go to Data and
Add-On Usage, there is no information there. Is anyone else having this
problem? And is there another way to f...
Hello,Just quick question about roaming.I would like to use call, text &
1GB of data.If I buy $15 call & text bundle and $20 1GB data, does it
work?Thank you,
I recently spent 5 days in the US and had purchased a
talk+text+data(250) add on for my trip. I used about 40% of the 250MB
during the trip, but today, just before the plan expired, I got a
notification from 611 that I had used 95% of my U.S. Data Ro...
I tried to add the $15 US roaming addon. I was asked to add $15 + tax. I
did. Now my balance is $15. When I choose to add the 10 day US roaming
package it says it will deduct $15 from my balance. When I agree I end
up on the same page with this text:...
