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Forum Posts

Refund

Accidently paid for 90 days only for Data. Did not see the plan, was my mistake. Asking for a refund to sign up for a plan.

Valevych by Great Neighbour / Super Voisin
  • 485 Views
  • 6 replies
  • 2 Bravos

Bill Payment

Hello, My next bill payment date will be Aug 9th.I requested my phone # porting service to Fonge cause I've got a phone from my company and I don't use my phone anymore.Unfortunately, Fongo let me know porting will be done Aug 9th.I removed auto pay ...

canavan by Good Citizen / Bon Citoyen
  • 529 Views
  • 5 replies
  • 0 Bravos

Resolved! invoice

Hi, How do I obtain an invoice for my plan? I need to reimburse this with my company. Thanks!

ec12301 by Great Neighbour / Super Voisin
  • 2448 Views
  • 7 replies
  • 0 Bravos

Unable to Change Plan Requesting Assistance

Hi,My account on the $37 plan (province call and global text) was suspended.I tried to change to a new plan $47 (province call, text and 1GB 3G) and was asked to add money.I added money but was re-activated on the old blance. The account has $11 rema...

lokogan by Good Citizen / Bon Citoyen
  • 483 Views
  • 2 replies
  • 0 Bravos

Glad I was cleaning today ;-)

I was cleaning my living room and I'm REALLY glad I was cleaning today. I found an old pocket folder I had and I found the secondary SIM card which I got free from PublicMobile back in 2014! I remember requesting the SIM in case I ever had any issuse...

Resolved! Renewing U.S. roaming plans and exact time of expiration

Hi, Let's say I'm spending 17 days in the U.S. I notice that Public Mobile doesn't allow people to renew the exact same roaming plans before they expire. 1) At what exact time does a plan expire? 12 a.m. pacific standard time? 9 a.m. eastern standard...

Acqua by Good Citizen / Bon Citoyen
  • 1543 Views
  • 11 replies
  • 0 Bravos

Resolved! Waiting for refund for more than 2 months

First of all, I am sorry about my English! I didn't want to submit my issue publicly in the Community but I tried to send private messages to @CS_Agent and I got this error: "Their names have been removed from the Send to list." I am waiting since Ma...

brunnakato by Great Neighbour / Super Voisin
  • 958 Views
  • 9 replies
  • 1 Bravos

Resolved! Varying charges on my auto-payed CC account

I have a $120/90 day w/AutoPay plan that started December 2016 for my son, but my CC statement shows a Public Mobile charge of $122.04 in March and $128.82 in June. If nothing changed on the account, shouldn't these be the same?

SeaBee by Great Neighbour / Super Voisin
  • 513 Views
  • 4 replies
  • 0 Bravos

Can not reset Password

Hi there,As I haven't access to my account for a while, I forgot my password. I send request to reset my password, but when I tried the link, it is already expired. one reason is that the reset email have couple of hours delay. yesterday, when I rece...

baoyin by Great Neighbour / Super Voisin
  • 341 Views
  • 2 replies
  • 0 Bravos

Cannot Reset Password

Hi there,As I haven't access to my account for a while, I forgot my password. I send request to reset my password, but when I tried the link, it is already expired. one reason is that the reset email have couple of hours delay. yesterday, when I rece...

baoyin by Great Neighbour / Super Voisin
  • 231 Views
  • 1 replies
  • 0 Bravos

Re: US roaming

Paid for us text and talk. 514xxxxxxx. Nothing is happening.yes i did the 2 step process i also rebooted and i am not the the area codes where doesnt work.

Kevdon by Great Neighbour / Super Voisin
  • 471 Views
  • 3 replies
  • 0 Bravos

Freedom: 4GB LTE/Canada $40

All things being... unequal, Freedom's offer is on Par with PM's fall Promo. Freedom is now offering 4GB LTE, U/L Canada Wide, U/L Text/message. If you are in eastern Ontario (Ottawa, Peterbporough, Kingston) and don't mind the spotty reception, this...

MEU_21 by Model Citizen / Citoyen Modèle
  • 838 Views
  • 31 replies
  • 2 Bravos

Resolved! Newly activated/ported account not working at all...

I just ported my number from Fido to Public Mobile. I pre-paid for 3 months for unlimited voice in canada, unlimited international text and 3+3GB of 3G data. Payment went through and it looks like the account was successfully created (although it too...

hunterdanes by Great Neighbour / Super Voisin
  • 1185 Views
  • 16 replies
  • 0 Bravos

Re: Account suspended?

I recently changed my plan. today is my renewal date and I have auto-pay. I was asked to restart the phone. However, everytime I'm trying to call it says: talk is not included her. please advise.

academy by Great Neighbour / Super Voisin
  • 271 Views
  • 1 replies
  • 0 Bravos

Resolved! Cant renew current plan

When I try to renew my current plan with unlimited everything and 12gb of data for 3 months that costs 150$ it doesn't allow me to make a payment. My only option is to start a new plan which is not as good. Also, for some reason I received additional...

brennanj by Good Citizen / Bon Citoyen
  • 1169 Views
  • 19 replies
  • 0 Bravos

Resolved! Data add-on issue

Hi There,I've purchased the 1gd $30 (rip-off) add on as I went over my 12gb/3 month plan as the data has stopped working on my phone. After the purchase the data add on does not show on my public mobile account or work on my phone even though my cred...

paulyt by Good Citizen / Bon Citoyen
  • 957 Views
  • 6 replies
  • 0 Bravos

New Activation failure

Hi @CS_Agent, Began the process of creating my account and transferring over a number, and on the final step received an error. The account I created seems to not have been fully completed but I was charged and the SIM card is at least registering th...

dharris90 by Great Neighbour / Super Voisin
  • 164 Views
  • 0 replies
  • 0 Bravos

Resolved! Collect Calls?

I'm just curious, but I had a family member try to call me collect tonight on the PM phone. The other line was a cell phone as well, and I suspect it had no minutes. I know rogers allows 'emergency collect calls' using *525. The question is this, is ...

thomask by Great Citizen / Super Citoyen
  • 1067 Views
  • 9 replies
  • 0 Bravos

Resolved! Locked out

I have been locked out and unable to retrieve my PW and user name. Please help.

Rushan79 by Good Citizen / Bon Citoyen
  • 1449 Views
  • 14 replies
  • 0 Bravos

Resolved! SIM card Slovenia and Croatia

I will be doing a 15 day bike trip through Slovenia and Croatia in September. The area covered will be urban and rural. Does anyone have experience with SIM cards in these two countries? I am looking for phone, text and data capability.

Karen1 by Good Citizen / Bon Citoyen
  • 1795 Views
  • 9 replies
  • 0 Bravos

Resolved! Data Usage Missing

Hello all, It seems I somehow used up all my data super quickly, so I added on 200MB and it seems to be gone now too. When I go to Data and Add-On Usage, there is no information there. Is anyone else having this problem? And is there another way to f...

cambria by Great Neighbour / Super Voisin
  • 555 Views
  • 3 replies
  • 0 Bravos

US roaming

Hello,Just quick question about roaming.I would like to use call, text & 1GB of data.If I buy $15 call & text bundle and $20 1GB data, does it work?Thank you,

canavan by Good Citizen / Bon Citoyen
  • 401 Views
  • 4 replies
  • 0 Bravos

Incorrect accounting for US Data Roaming add-on

I recently spent 5 days in the US and had purchased a talk+text+data(250) add on for my trip. I used about 40% of the 250MB during the trip, but today, just before the plan expired, I got a notification from 611 that I had used 95% of my U.S. Data Ro...

pmwade by Great Neighbour / Super Voisin
  • 274 Views
  • 1 replies
  • 0 Bravos

Resolved! can't add US roaming addon

I tried to add the $15 US roaming addon. I was asked to add $15 + tax. I did. Now my balance is $15. When I choose to add the 10 day US roaming package it says it will deduct $15 from my balance. When I agree I end up on the same page with this text:...

hanchan by Good Citizen / Bon Citoyen
  • 609 Views
  • 6 replies
  • 0 Bravos