Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I activated my public mobile line yesterday. I am happy with the service so wanted to port in my number from videotron today. When I select videotron, it says 'previous service provider is invalid'. I tried clicking on other service providers ...
Hello, Ive been having issues porting my number over, I've filled out the request form, and no lock. its way pas the 30 mins quoted its been like 10 hours
Hi, I was wondering when 3G is retiring and then what happens if I am on a 3G plan? I thought I read somewhere Telus is starting to retire 3G December 2022 and I believe that is who backs PM service. Since that date is close by I was wondering when...
I activated my sim card yesterday and tried to port my number from Freedom Mobile over. I received the authorization text and replied within minutes. Then I received a text from Public Mobile saying you are having trouble transferring my number becau...
If I set up a new account with public mobile, can I get back a number that I didn’t renew?
HelloDoes the new 15 gigs 4g $40 plan allow us to call forward to another phone number? If so, how do we do this?
dose Public mobile outsource their customer service job?Every time I email my problems of Public mobile , I felt like there is 2-level customer service. Basically, the 1st level CSR has no knowledege on the service, they are talking useless/unhelpfu...
I had no service for 3 days I reset my phone put on airplane mode I try everything and still get no service was only able to use my wifi but data wouldn't work at all. Can I have a credit back for my 3 days with no service please
Hi, I switched to the new 40$ 15gig 4g plan to go into effect on my renewal date and the change didn't take place I'm still on my old plan yet I was charged git for on the new plan!
I received a promotion via text re: Get 15GB of 4G speed data for $40/month on October 31. I replied YES via text on November 2 to be added to my plan on my next renewal date in December. How do I check or verify this? I was a bit skeptical re: text ...
I had 2GBFiona add on after the hurricane. I have not used the data, but the add on has disappeared. I still have the bonus add ons from last christmas, but this one is gone.
I successfully changed my passsword but it says wrong password...I cant login,is the full site up and running?
My data speed remains capped at 3g(1mb/second) despite being on the 4g plan for 6 days now. Does something different need to happen?
What happened one minute I,have voicemail then the next its gone! My signal strength is terrible what has happened?
I do a mistake on my email:xxxxxxxxxxxxxxxxx but when I do the activation put by mistake xxxxxxxxxxxxxxxx I want modification my plan but I cannot do it now. Please help me
My password and username is still now working after reset and it showed service error how can I activate my plan ?
hello, how to set up my current sim card to esim on my iphone Thanks
This is where I fail in the tech savvy department......so before I destroy the "new" A11 the M-I-L just bought can anyone recommend a smart switch app to do the data transfer from her LG G3 to the Samsung A11? The LG phone is compatible with Samsung ...
If I change my 3G plan to the promo 15gb at 4G speed for $40 do I lose my bonus’s that I have collected and do I automatically get switched to the point system?? I would rather keep my loyalty and referral $ monthly. It goes further. Not sure if I sh...
Can I get a addon without the pin
I upgraded to the 4G plan recently. I was hoping it would be much faster but it feels identical to the 3G speeds in all browsing, video, music etc.. Multiple speed tests show it is being capped at 3Mbps download limit. According to this https://produ...
A text from Public Mobile offered 15GB data at 4G speed, effective November 2. I replied YES to the offer. Public Mobile did not change my plan. I cleared my cache and refreshed everything on my account page, but my old plan is still in effect. If ...
Is there a way to access your voice mailbox with another phone or computer?
Hello, I am unable to text or call. Username ZM2. Account is in good standing. Tks
Helloever since I started using public mobile people have been complaining that they can’t reach me. my line is disconnected I really need help with it.thank you
I am leaving the country and need to cancel my service today, before it's billed tomorrow. I am unable to sign into My Account, reset the password for My Account or submit a ticket through My Account. I don't know what else to do! Is there a way for ...
New user here. Could someone please tell me if I need to use my country code (1) when I’m calling or texting with my cell. TIA
So I just posted a question about having trouble accessing my rewards. Weird but all of a sudden I was able to access. My next question is do I stick with rewards or change to points. Opinions? Thanks
My plan is suspended. I forgot my account email address so I couldn't make a payment. Please help!!
