Refund
Accidently paid for 90 days only for Data. Did not see the plan, was my mistake. Asking for a refund to sign up for a plan.
Accidently paid for 90 days only for Data. Did not see the plan, was my mistake. Asking for a refund to sign up for a plan.
Hi i cannot log into my public mobile self serve. I tried the password recovery but the recovery email won't come until my account is locked and by then its useless.
Hello, My next bill payment date will be Aug 9th.I requested my phone # porting service to Fonge cause I've got a phone from my company and I don't use my phone anymore.Unfortunately, Fongo let me know porting will be done Aug 9th.I removed auto pay ...
Could someone help please?
Hi, How do I obtain an invoice for my plan? I need to reimburse this with my company. Thanks!
All my outbound text messages are failing but I have no difficulty receiving. Help! I'm going to lollapalooza this weekend and I'll be among 100,000 people in a field! I won't be able to survive the weekend of i can't text my friends whenever we get ...
Hi,My account on the $37 plan (province call and global text) was suspended.I tried to change to a new plan $47 (province call, text and 1GB 3G) and was asked to add money.I added money but was re-activated on the old blance. The account has $11 rema...
I know this topic was discussed in a previous thread, however, we still have not gotten an official response as to why this happens: When I make outgoing calls in Ontario (my home province) I sometimes get- "Please wait while we connect your call; lo...
I was cleaning my living room and I'm REALLY glad I was cleaning today. I found an old pocket folder I had and I found the secondary SIM card which I got free from PublicMobile back in 2014! I remember requesting the SIM in case I ever had any issuse...
Hi, Let's say I'm spending 17 days in the U.S. I notice that Public Mobile doesn't allow people to renew the exact same roaming plans before they expire. 1) At what exact time does a plan expire? 12 a.m. pacific standard time? 9 a.m. eastern standard...
First of all, I am sorry about my English! I didn't want to submit my issue publicly in the Community but I tried to send private messages to @CS_Agent and I got this error: "Their names have been removed from the Send to list." I am waiting since Ma...
I have a $120/90 day w/AutoPay plan that started December 2016 for my son, but my CC statement shows a Public Mobile charge of $122.04 in March and $128.82 in June. If nothing changed on the account, shouldn't these be the same?
Hi there,As I haven't access to my account for a while, I forgot my password. I send request to reset my password, but when I tried the link, it is already expired. one reason is that the reset email have couple of hours delay. yesterday, when I rece...
Hi there,As I haven't access to my account for a while, I forgot my password. I send request to reset my password, but when I tried the link, it is already expired. one reason is that the reset email have couple of hours delay. yesterday, when I rece...
Trying to call 416-672-7223 but it keeps telling me it's long distance. Please help.
Paid for us text and talk. 514xxxxxxx. Nothing is happening.yes i did the 2 step process i also rebooted and i am not the the area codes where doesnt work.
All things being... unequal, Freedom's offer is on Par with PM's fall Promo. Freedom is now offering 4GB LTE, U/L Canada Wide, U/L Text/message. If you are in eastern Ontario (Ottawa, Peterbporough, Kingston) and don't mind the spotty reception, this...
I just ported my number from Fido to Public Mobile. I pre-paid for 3 months for unlimited voice in canada, unlimited international text and 3+3GB of 3G data. Payment went through and it looks like the account was successfully created (although it too...
I recently changed my plan. today is my renewal date and I have auto-pay. I was asked to restart the phone. However, everytime I'm trying to call it says: talk is not included her. please advise.
When I try to renew my current plan with unlimited everything and 12gb of data for 3 months that costs 150$ it doesn't allow me to make a payment. My only option is to start a new plan which is not as good. Also, for some reason I received additional...
Hi There,I've purchased the 1gd $30 (rip-off) add on as I went over my 12gb/3 month plan as the data has stopped working on my phone. After the purchase the data add on does not show on my public mobile account or work on my phone even though my cred...
Hey,Just signed up for a 90 day setup with 12 GBs of data and wanted to take advantage of the bonus promo offer. However, I'm not quite sure why I have to pay ANOTHER 200+ dollars to get the new plan. Can't I just pay the difference or a prorated fee...
Hi @CS_Agent, Began the process of creating my account and transferring over a number, and on the final step received an error. The account I created seems to not have been fully completed but I was charged and the SIM card is at least registering th...
I'm just curious, but I had a family member try to call me collect tonight on the PM phone. The other line was a cell phone as well, and I suspect it had no minutes. I know rogers allows 'emergency collect calls' using *525. The question is this, is ...
I have been locked out and unable to retrieve my PW and user name. Please help.
I will be doing a 15 day bike trip through Slovenia and Croatia in September. The area covered will be urban and rural. Does anyone have experience with SIM cards in these two countries? I am looking for phone, text and data capability.
Hello all, It seems I somehow used up all my data super quickly, so I added on 200MB and it seems to be gone now too. When I go to Data and Add-On Usage, there is no information there. Is anyone else having this problem? And is there another way to f...
Hello,Just quick question about roaming.I would like to use call, text & 1GB of data.If I buy $15 call & text bundle and $20 1GB data, does it work?Thank you,
I recently spent 5 days in the US and had purchased a talk+text+data(250) add on for my trip. I used about 40% of the 250MB during the trip, but today, just before the plan expired, I got a notification from 611 that I had used 95% of my U.S. Data Ro...
I tried to add the $15 US roaming addon. I was asked to add $15 + tax. I did. Now my balance is $15. When I choose to add the 10 day US roaming package it says it will deduct $15 from my balance. When I agree I end up on the same page with this text:...