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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Double charged

Is it common to be double charged? It wasn’t on auto pay. I clicked submit, got timed out fromPage. And then double charged. I’m a single father of 3 and they can sure take my money right away but cannot issue a refund for “14-20 days” has anyone el...

Resolved! New phone number, not ported, won't allow incoming calls but outgoing calls are okay

New user with new phone number, not ported from another company, won't allow incoming calls but outgoing calls are okay. Ringer is on and rings for FaceTime etc, do not disturb is off.

Re: Phone not ringing or calling out since activation

phone not ringing going to voicemail

Can An Inmate Call Me?

Resolved! Can An Inmate Call Me?

Question..Public Mobile Accept Collect Calls

COMMUNITY - Improving Main Page Functionality?

This post asks if it might be possible to discuss potential improvements for our beautiful COMMUNITY Main Page. I love the fact that we have ANNOUNCEMENTS and NEW SOLUTIONS at the very top of the Main Page. I also appreciate the fact that we have LAT...

Resolved! Hiding my number when calling

Hello, How do I hide my phone number from showing up when I am calling?I need to make a quick call, but I want to hide my number. I heard that #31# hides my number. Is this legit? What shows up on their phone when I call? Is there an additional fee w...

Refer a friend rewards.

Resolved! Refer a friend rewards.

Hello. I've been with pm for nearly 2 years and I love it. I just have a question. I have refered over 7 people 6 of whom are still with pm. Why am I only getting $3 /month as the reward when it should b $6 /month?

Resolved! Total minutes

Hi,I can't see the minutes I've used to date? Unlimited plan but seeing a total would be useful.Obviously I don't want to add many pages and of rows to get the total.

Resolved! Unable to call a clinic in the US, even with US min Add-on

I have been trying to call a clinic in the U.S. starting with 1-844... and have been unable to. I already purchased my additional $1000 US minutes add-on and restarted my phone. It still won't let me call.. I keep getting the message "the number you ...

Resolved! Restarting old plan

It has been a couple years since I used my public mobile account.I still have the sim card from then and want to know if I can still use it or do i need to purchase a new one and start all over again....Thanks in advance.

Shoutout

Hello all, I just wanted to give a big shoutout and thank you to moderator Mary and moderator mihaela. I was having issues with USA roaming add-on. It turns out it an issue with the system but they did some adjustments and got me fixed up. So thank y...

Self serve outage?

Anyone else having trouble accessing Self Serve? Theres no scheduled maintenance so not sure why I can’t access it right now.

User interface protocol frustrations in trying to get SIM PUK

I accidentally used the three tries available to enter the Sim PIN correctly, and so I had to try and get the SIM PUK (or is it PUC)? The *only* source of this code involves a call to me by a PublicMobile Moderator. Getting to issue the request for t...

I can't make payment

Resolved! Plans and add ons

If I have Public Mobile plan in BC, can I use it while on vacation in Alberta- Edmonton?

Network Locked Phone

Greetings, Can anyone help me unlock my phone. The phone was locked by Public. Is there anyone at Public that may be able to provide a network key?Thank you for any assistance.

Resolved! Issue sending text

My husband and I are both with PM. If I'm at home on wifi and he is out walking he can send me texts with his wifi off. When I respond to him he does not get the text until he comes he and connects to wifi. Does anyone know why this is ? If we are...

Resolved! Account locked out, unable to answer security question

Hello, I am trying to change my payment method, it seems like I have forgotten my password and security questions and currently locked out of my account. Please help me get this sorted outredacted

When does your data recycle?

When does your data recycle? All I get is the billing date and SiMon doesn't have any answers, but the billing date and data recycle dates are often different. How can I find out what my data recycles to the next time period?

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

Hi . I am new on pm I need help to my profile email address because I am mistakenly enter wrong email address

Resolved! Error message when text sent to a local number that is correct and works fine when dialled

I keep receiving the message " you've entered an incorrect number. Please try again." But the number is correct and works perfectly when I dial it!

Why was I double charged on auto pay

Hello why was I double charged on auto pay , also I woke up to my phone not working and saying no phone provider when I have my bill go through! I’m so mad. My bill supposed to be 48$ And it switched my plan on me . And charged me almost 200$ extra...

“COMMNITY ACCOUNT” vs “MY ACCOUNT” vs “SELF SERVE” ACCOUNT

When looking for answers on this site, a new subscriber might get the impression that there are THREE types of accounts at Public Mobile. Namely:(1) COMMUNITY ACCOUNT: an online tool allowing USERS to help one another. (2) PUBLIC MOBILE ACCOUNT: the ...

Resolved! Does a phone use data all the time

If I have a phone with No Applications that use data, like weather, and is always logged out of Facebook, Google, and the like, will my phone still use data?Also, does the data used to download mms count toward my monthly usage?

“COMMNITY ACCOUNT” vs “MY ACCOUNT” vs “SELF SERVE” ACCOUNT

Resolved! Total Data Amt with addons

Hello.How much total data per month is supplied with the $35.00 plan and autopay?Looks to me like 5gig ?

voicemail

Im new to PM and am wondering how to change my voicemail to make it an automated message? I don't particularly want to make my own!

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Double charged

Resolved! New phone number, not ported, won't allow incoming calls but outgoing calls are okay

Re: Phone not ringing or calling out since activation

Can An Inmate Call Me?

Resolved! Can An Inmate Call Me?

COMMUNITY - Improving Main Page Functionality?

COMMUNITY - Improving Main Page Functionality?

Resolved! Hiding my number when calling

Refer a friend rewards.

Resolved! Refer a friend rewards.

Resolved! Total minutes

Resolved! Unable to call a clinic in the US, even with US min Add-on

Resolved! Restarting old plan

Shoutout

Self serve outage?

User interface protocol frustrations in trying to get SIM PUK

I can't make payment

Resolved! Plans and add ons

Network Locked Phone

Resolved! Issue sending text

Resolved! Account locked out, unable to answer security question

When does your data recycle?

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

Resolved! Error message when text sent to a local number that is correct and works fine when dialled

Why was I double charged on auto pay

“COMMNITY ACCOUNT” vs “MY ACCOUNT” vs “SELF SERVE” ACCOUNT

Resolved! Does a phone use data all the time

“COMMNITY ACCOUNT” vs “MY ACCOUNT” vs “SELF SERVE” ACCOUNT

Resolved! Total Data Amt with addons

voicemail

Re: USA Roaming Review

Account deactivated

How do I know if roaming in U.S. is part of my pla...

USA text

Can’t call out or in!?!